Is Qantas Actually Listening?

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I had a back and forth in another place about the consistency of QF through checking baggage with OW partners.

Some times consistency simply reinforces inadequate business policy. Why can't QF through check within the QF group members?
Might solve some of the "what do we do now" questions after taking a QF flight to SEAsia.
I have an upcoming CBR-MEL-NRT. QF>JQ connection.
Travel agent said no interline.
Airline websites said maybe.
QF via Twitter said yes.
JQ via Twitter had no reply.

I'm expecting something different again when I check in.
 
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First & last time we flew ADL-MEL-DPS (JQ to DPS) agent said yes, QF maybe. Got to the airport and you guessed it, no way. DOM-DOM I can understand, but DOM-INT is a huge joke. Be prepared to collect and re-check, with enough time to avoid stress and enjoy the lounge. ;)


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First & last time we flew ADL-MEL-DPS (JQ to DPS) agent said yes, QF maybe. Got to the airport and you guessed it, no way. DOM-DOM I can understand, but DOM-INT is a huge joke. Be prepared to collect and re-check, with enough time to avoid stress and enjoy the lounge. ;)
Maybe the JQ booking class makes a difference?
 
Flew J to DPS. Don't think they cared, certainly got that impression when we had some problems at check-in #2. 3 WPs and we were treated with utter disdain. Prepare for collect and re-check, if they do interline all the way all the better for you - more lounge time!!! ;)


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Pretty much how we were treated by JQ in ZQN, ground staff were aggressive and uncaring was my assessment
 
I have an upcoming CBR-MEL-NRT. QF>JQ connection.
Travel agent said no interline.
Airline websites said maybe.
QF via Twitter said yes.
JQ via Twitter had no reply.

I'm expecting something different again when I check in.

Last Dec I did ADL MEL SIN, QF-JQ connection. I was JQ business max or whatever it is called. Not only did QF refuse to check my bag through in ADL, they also managed to lose it for 40 mins somewhere in the bowels of MEL domestic so that I was on the point of giving up and going through to the int terminal without it. Luckily it suddenly appeared just in time. Same thing happened with someone else's bag.
 
Re: Is Qantas missing a marketing opportunity?

With all the discussion of QF pajamas, I have started to wonder why QF doesn't offer PJs as part of their on-board duty free (or online) sales catalog? Now this would likely be of interest only to the Y and Y+ cabin occupants, but even so, there are dollars to be gained. The only issue I see is that the for sale items would have to be distinguishable from the "earned" ones. Say use a different color for the printing of the kangaroo. But then perhaps the fabric quality on the J class ones might need to be improved (but then it's been awhile since I've seen QF J long haul)

Come on QF where are your marketing types when you need one?

I sat next to Paul from the online shop at an AFF lunch last year and suggested this very thing to him, that people should be able to buy the PJs online, either for gifts or for themselves to use on flights. So it has been put to them directly. Who knows why they prefer to sell toasters.
 
Re: Is Qantas missing a marketing opportunity?

I sat next to Paul from the online shop at an AFF lunch last year and suggested this very thing to him, that people should be able to buy the PJs online, either for gifts or for themselves to use on flights. So it has been put to them directly. Who knows why they prefer to sell toasters.

Maybe QF want their PJ to be kept as an exclusive item you can only get if you fly J/F, same as the amenity kits.
Do other airlines sell their PJs online?
 
Re: Is Qantas missing a marketing opportunity?

Maybe QF want their PJ to be kept as an exclusive item you can only get if you fly J/F, same as the amenity kits.
Do other airlines sell their PJs online?

The amenity kits are exclusive? :shock::mrgreen:
Do the little bags even have (obvious) QF branding?

Happy wandering

Fred
 
Re: Is Qantas missing a marketing opportunity?

The amenity kits are exclusive? :shock::mrgreen:
Do the little bags even have (obvious) QF branding?

Happy wandering

Fred

Nope nothing other than a piece of paper with Qantas emblem o it inside
 
You can't see it? :rolleyes: Making superfluous various Q&As on board? Making the pax feel that they are a valued customer (even if ther are not) whose preferences are recognized is not worth the effort?
They could also save money where a pax profile indicates they don't want certain service items and thus not load them. eg, PJs and amenities kits.
 
I thought the amenity kits given in J/F are made especially for the airlines. Can you buy them outside?

Yes each airline arranges to have the kits made. But the branding that (if it) appears on the package is almost never an advertisement for the airline. I have seen many passengers simply ignore the package. So how is it exclusive or even an promotional item for the airline? And how does it compare with the PJs provided to First (and sometimes Biz) passengers.

My premise has been that the PJs would almost certainly sell as a branded (and thus advertising) item for the airline. The airline would just need to make certain that the earned PJs are sufficiently different from the SOLD ones. The amenity kits however (I suspect) would be a difficult item to sell.

I do use the lip balm (and similar) from the kits. The rest is passed on to others. A long time ago comments about the lip balm in one of the BA kits prompted a one time Christmas present from one of the duty free shops. Not an item normally within my cost / benefit range. OTOH the lip balm from the AA kits of a few years ago were certainly distinctive enough to be recognized, but hardly likely to be purchased.

Happy wandering.

Fred
 
The Thai Rimowa amenity kits have a thai logo on them and are very easy to sell, they go for >$100 on ebay usually
 
I do use the lip balm (and similar) from the kits. The rest is passed on to others. A long time ago comments about the lip balm in one of the BA kits prompted a one time Christmas present from one of the duty free shops. Not an item normally within my cost / benefit range. OTOH the lip balm from the AA kits of a few years ago were certainly distinctive enough to be recognized, but hardly likely to be purchased.

I like the lip balm too. toothpaste is useful and the mouthrinse that CX used to supply was good.

Some bags make good pencil and cable cases.

I like getting the kits and am annoyed when the contents/pack sizes are decreased but I would not buy them (product sizes are too small for one thing and this is getting worse
 
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My premise has been that the PJs would almost certainly sell as a branded (and thus advertising) item for the airline. The airline would just need to make certain that the earned PJs are sufficiently different from the SOLD ones. The amenity kits however (I suspect) would be a difficult item to sell.
I've seen customers walking around at work wearing QF JPs...
 
Yes each airline arranges to have the kits made. But the branding that (if it) appears on the package is almost never an advertisement for the airline. I have seen many passengers simply ignore the package. So how is it exclusive or even an promotional item for the airline? And how does it compare with the PJs provided to First (and sometimes Biz) passengers.

If the kits are made exclusively for the airlines that's what makes them... Exclusive. My missus loves her Bulgari F kit and all her friends know it came from Emirates, gossip is the best promotional tool ;)
Regarding the branding on PJs, sometimes too big is too much. Personally, I prefer the ones that have a small logo which doesn't attract much attention so I don't really use the QF PJ on other airlines.
 
QF HQ must be bezaro world if they think this is an improvement.
Qantas made a huge mistake. They should never have made these changes.

In fact they should have reduced the points required for Any Seat awards, increased SCs earn and made sure that more people received double SCs offers.

That would have ensured Qantas survived.
 
Qantas made a huge mistake. They should never have made these changes.

In fact they should have reduced the points required for Any Seat awards, increased SCs earn and made sure that more people received double SCs offers.

That would have ensured Qantas survived.
You seem to be in bezaro world as well.
I never said that.

Qantas only had to change ONE thing. Increase the amount of ~ required for status.
 
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