Is Qantas Actually Listening?

[JohnK]

Qantas only had to change ONE thing. Increase the amount of ~ required for status.

No it didn't.

Qantas had to do a few things

- Get rid of Any Seat awards earning SCs. There is a reason no other airline in the world have this feature.
- Reduce SCs earn on partner airlines where the route competes with Qantas
- Get rid of double SCs offers

Ok. So their changes are not quite perfect.

Please don't forget that we all see things differently and there is not one size fits all. But one thing I do know and that is a person that can earn Platinum One status with less money than I earn Platinum is not a good thing for Qantas. Not this century. Not the next. Never.

Do you even understand this statement?

 

[medhead]

No it didn't.

Qantas had to do a few things

- Get rid of Any Seat awards earning SCs. There is a reason no other airline in the world have this feature.
- Reduce SCs earn on partner airlines where the route competes with Qantas
- Get rid of double SCs offers

Ok. So their changes are not quite perfect.

Please don't forget that we all see things differently and there is not one size fits all. But one thing I do know and that is a person that can earn Platinum One status with less money than I earn Platinum is not a good thing for Qantas. Not this century. Not the next. Never.

Do you even understand this statement?

They haven't got rid of any seat awards or double status offers. They cut sc on routes that don't compete with Qantas.

People who get platinum on dirt cheap fares are the next to get the axe. Something to remember.

 

[Princess Fiona]

No it didn't.

Qantas had to do a few things

- Get rid of Any Seat awards earning SCs. There is a reason no other airline in the world have this feature.
- Reduce SCs earn on partner airlines where the route competes with Qantas
- Get rid of double SCs offers

Ok. So their changes are not quite perfect.

Please don't forget that we all see things differently and there is not one size fits all. But one thing I do know and that is a person that can earn Platinum One status with less money than I earn Platinum is not a good thing for Qantas. Not this century. Not the next. Never.

Do you even understand this statement?

Why in your opinion did QF have to reduce SC earn on routes where they are competing with OW partners ?
Why don't other OW airlines do this?
What is the rationale for this change and how does it benefit QF elite members ?

 

[JohnK]

They haven't got rid of any seat awards or double status offers. They cut sc on routes that don't compete with Qantas.

That is a mistake and I was told that this was being reviewed although I am not sure that is happening quickly enough.

People who get platinum on dirt cheap fares are the next to get the axe. Something to remember.

That is fine as well if that is Qantas wants to do with their frequent flyer program. I will have to aim for gold status instead.

People should stop expecting hand outs to status. That argument has worn thin.

 

[Deleted member]

That is a mistake and I was told that this was being reviewed although I am not sure that is happening quickly enough.


That is fine as well if that is Qantas wants to do with their frequent flyer program. I will have to aim for gold status instead.

People should stop expecting hand outs to status. That argument has worn thin.

Am I missing something here?
Any seat awards ( vs points + pay) are finishing tomorrow? Who would ever use points+ pay?

 

[medhead]

That is a mistake and I was told that this was being reviewed although I am not sure that is happening quickly enough.


That is fine as well if that is Qantas wants to do with their frequent flyer program. I will have to aim for gold status instead.

People should stop expecting hand outs to status. That argument has worn thin.

Hand outs? That's extremely misleading. Any seat awards cost and all Qantas had to do was reprice them.

You also seem to have a massive problem with the idea that Qantas has devalued their relationship with me and I have the right to assess that devaluation and respond as I see fit.

as for reviewing things, I've heard that furphy as well. Doubt it is anything more than spin. Perhaps you'll accept the masses of spin with the first double SC offer.

 

[medhead]

Am I missing something here?
Any seat awards ( vs points + pay) are finishing tomorrow? Who would ever use points+ pay?

The point remains that Qantas believe points plus pay is an any seat award.

I've used points plus pay.

 

[Archphoto]

Am I missing something here?
Any seat awards ( vs points + pay) are finishing tomorrow? Who would ever use points+ pay?

I have used them when I've needed to fly and no seat available as a Classic Award. Once they made it so difficult to book ASA I gave up, as being based in TH made it a total PITA to call QF to find someone who knew what I was on about. (Being put on hold for 20 minutes isn't so bad when you're in AU, but paying international rates it starts to burn holes in your wallet.:mrgreen

 

[JohnK]

Why in your opinion did QF have to reduce SC earn on routes where they are competing with OW partners ?
Why don't other OW airlines do this?
What is the rationale for this change and how does it benefit QF elite members ?

The whole world does not revolve around QF elites.

Many FF programs treat status earning differently. Try earning status on AA, CX and BA on Qantas E class airfares.

So a Qantas Platinum travels business SYD-HKG on CX for the half the cost of a Qantas flight, uses the First lounge and earns the same SCs as a Qantas flight. Makes no sense. Qantas bears all the costs and provides the avenue for status. Why shouldn't Qantas entice people to travel Qantas where Qantas services the route? Well here is that change so next time you travel you will think about travelling Qantas instead of giving the competition a leg up.

 

[Deleted member]

The point remains that Qantas believe points plus pay is an any seat award.

I've used points plus pay.

If they are the same, then why a different name?
I will never use points + pay, I'm yet to see how it's of any real value.
I say never, but ahold the outrageous points rip off change, I may reconsider.
It's clear QF miscalculated the affect of ASA's on their bottom line,(even if there were not too many available per flight) and are now trying to see what the level of tolerance toward change is by their 10,000,000 frequent flyers.
I suspect that most of those on the bottom won't be affected, and those at the very top won't care, it's the "middle classes" that will dictate just how far they go, and just how severe the cuts will be.
We are I suspect a way off from something resembling a stable FF program.

 

[RescuePilot]

Pretty much how we were treated by JQ in ZQN, ground staff were aggressive and uncaring was my assessment

GPH we had exactly the same experience in ZQN.
I tried nicely talking to one of the counter jumpers however was told in no uncertain terms by the large rotund lady that QF Platinum "does not count in JQ" and words to the effect that the sooner QF elite realised that they are nobodies on JQ the easier it would be for everyone and she would not have to waste her breath explaining the JQ "policy"
I was blown away at the sheer rudeness of the ZQN JQ staff who are certainly "the face of Sh@tstar".
If you compare that to the fantastic QF and JQ people in NTL who have gone above and beyond for many years and just lost their jobs to a contractor for a $ or 2 less per hour then it certainly paints a terrible end for customer service in JQ.
perhaps it is a race to the bottom and if that is the case the clowns and the fat counter jumper masquerading as JQ customer service staff in ZQN have won hands down!!!!

 

[medhead]

If they are the same, then why a different name?
I will never use points + pay, I'm yet to see how it's of any real value.
I say never, but ahold the outrageous points rip off change, I may reconsider.
It's clear QF miscalculated the affect of ASA's on their bottom line,(even if there were not too many available per flight) and are now trying to see what the level of tolerance toward change is by their 10,000,000 frequent flyers.
I suspect that most of those on the bottom won't be affected, and those at the very top won't care, it's the "middle classes" that will dictate just how far they go, and just how severe the cuts will be.
We are I suspect a way off from something resembling a stable FF program.

I'm not able to explain the reasons for Qantas' beliefs. The terms and conditions are clear that points plus pay is not an any seat award. However, Qantas believe they are the same thing.

I'm glad there are people that dismiss points plus pay out of hand.

The fact remains that marginal any seat awards cost more than classic awards and were limited by the classic award availability. The only difference was the points and sc on the any seat award. If they weren't happy they just had to make marginal ASA more expensive. Oh and stop giving double SC offers to people with a clear history of using Marginal ASA



Agreed about the stable program.

 

[Flying Fox]

I've seen customers walking around at work wearing QF JPs...

Where do you work? A mattress showroom?

 

[Princess Fiona]

The whole world does not revolve around QF elites.

Many FF programs treat status earning differently. Try earning status on AA, CX and BA on Qantas E class airfares.

So a Qantas Platinum travels business SYD-HKG on CX for the half the cost of a Qantas flight, uses the First lounge and earns the same SCs as a Qantas flight. Makes no sense. Qantas bears all the costs and provides the avenue for status. Why shouldn't Qantas entice people to travel Qantas where Qantas services the route? Well here is that change so next time you travel you will think about travelling Qantas instead of giving the competition a leg up.

No the world doesn't revolve around QF elites, on that we can agree. There are no other OW FF programs that treat earning in premium cabins differently in their own metal vs other OW cabins.

 

[JohnK]

Hand outs? That's extremely misleading. Any seat awards cost and all Qantas had to do was reprice them.

They have repriced them and they no longer earn SCs. Doesn't suit some on AFF.

You also seem to have a massive problem with the idea that Qantas has devalued their relationship with me and I have the right to assess that devaluation and respond as I see fit.

That decision is entirely yours to make.

as for reviewing things, I've heard that furphy as well. Doubt it is anything more than spin. Perhaps you'll accept the masses of spin with the first double SC offer.

I don't think Qantas is going to give me a double SCs offer now for flights January-May!

I many not quite make Platinum this year. C'est la vie....

 

[medhead]

They have repriced them and they no longer earn SCs. Doesn't suit some on AFF.

No they haven't repriced them. They've got rid of them entirely.

 

[cove]

Goodbye MASAs today. We lost QFI out of Perth this year and there are just many Perth folks who are shocked about this happening. What a big market to pull out of caused a lot of dismay.

 

[whatmeworry]

I see Qantas pulled sponsorship of the Socceroos yet they started some sponsoring some reality TV show.

 

[OATEK]

The whole world does not revolve around QF elites.

Many FF programs treat status earning differently. Try earning status on AA, CX and BA on Qantas E class airfares.

So a Qantas Platinum travels business SYD-HKG on CX for the half the cost of a Qantas flight, uses the First lounge and earns the same SCs as a Qantas flight. Makes no sense. Qantas bears all the costs and provides the avenue for status. Why shouldn't Qantas entice people to travel Qantas where Qantas services the route? Well here is that change so next time you travel you will think about travelling Qantas instead of giving the competition a leg up.

Leaving aside Platinum issues which are outside my horizon, the CX example you quote is only half the story. Fine, cut earn to HKG where QF flies, but you are cutting customers off your list when you penalise them for flying HKG to say CGD, or TXL on OW partners when OF does not offer a realistic alternative.

And I don't call bunny hopping through Asia and middle east a realistic alternative, as we stopped having to fly those routes 20 years ago when most planes could do it without the intermediate stop.

 

[MEL_Traveller]

No it didn't.

Qantas had to do a few things

- Get rid of Any Seat awards earning SCs. There is a reason no other airline in the world have this feature.
- Reduce SCs earn on partner airlines where the route competes with Qantas
- Get rid of double SCs offers

Ok. So their changes are not quite perfect.

Please don't forget that we all see things differently and there is not one size fits all. But one thing I do know and that is a person that can earn Platinum One status with less money than I earn Platinum is not a good thing for Qantas. Not this century. Not the next. Never.

Do you even understand this statement?

but... there might be no other airline that does it, but as late as December last year QF announced status credits to be awarded for all economy classic awards! So to argue that SCs on mASAs was somehow a 'mistake' doesn't really wash does it? because QF did it again with a huge promotion! Frequent Flyer - Member Specials - Qantas Classic Awards - Status Credit Offer

As for earn on partner flights - QF is still part of oneworld. They want the benefits of the alliance, so should also offer the benefits of the alliance.