Jetstar Delays/Cancellations

[PLANT]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Wow, no idea, you have it. They paid for JQ J, so a little more than the 500 you speak of. What I would expect is to be contacted to provide a trouble free transfer onto the next available flight. Even if that flight was in 3 days time, I'd want to be told. They weren't, a total screw up on JQ's part. I think you know what you cannot do with your uninformed rant, hint the sun doesn't shine there.

Oh Jetstar J..... Ops $550 more like it..... It's a budget airline.... Really contacted.... Pftt

 

[Guvner]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ8 flies SIN>MEL. Has there been a diversion specifically to take extra passengers or something?

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Although media reports this morning (Monday 20 July 2015) are concentrating on QF and its alleged lack of a deicing machine at MEL, JQ flights have also been affected, though seemingly not as badly.

JQ733 from MEL to LST, the 0650 hours, departed more than an hour late.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Delays are being caused at other ports due to the alleged lack of a deicing machine in MEL.

JQ968, the 1030 from MEL to PER has been amended to depart at 1505 this afternoon (more than four and a half hours late) for a forecast arrival in the West Australian capital at 1720 instead of 1245.

Monday 20 July 2015's JQ971 from PER to MEL, the 1325 hours, is forecast to instead depart at 1750 for an anticipated 2325 hours arrival in MEL instead of 1900 hours. If this is being formed by JQ968, expectations of a half hour turnaround in PER may be optimistic. It would not surprise me if this flight did not get back to MEL until midnight tonight.

JQ735, the 0830 MEL to LST is expected to be 135 minutes late in departing at 1045.

JQ776 and JQ778, the 0855 and 1035 departures from MEL to ADL have both been cancelled this morning (20 July 2015) so heaven knows how the passengers get to ADL promptly.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Possibly the worst JQ delay today due to the lack of operable deicing equipment in MEL was JQ575, the 1015 from BNE to MEL that took off at 1607 and is about to arrive MEL at 1812, some 327 minutes behind time. It is operated by Vh-VWU. As a result JQ916 from MEL to TSV is forecast to depart at 1845 instead of 1620.

One has to feel sorry for the poor burghers on JQ917 tonight from TSV to MEL who are likely to arrive at 0120 on Tuesday 21 July instead of 2305 hours on Monday 20 July.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Not only has JQ (and VA) cancelled Bali bound flights today due to continuing ash emissions from Indonesia's Mt Ruang, but B788-operated flight JQ43 had to return this morning to MEL as it must have been adjudged no longer safe for it to continue on its journey.

It appears to have been back in MEL about three hours after departing.

Does JQ have any aircraft temporarily marooned in DPS? (Last time, it did not but VA did.)

JQ37 (MEL - SYD - DPS) is shown as delayed in its MEL departure from 1400 to 1530 (a time that has already passed) and then unusually to sit in SYD for four hours 20 minutes, rather than the usual five minutes shy of two hours, and then depart SYD at 2120 for an 0155 hours arrival in DPS at 0155 on Thursday 23 July. Presumably this is based on advice from JQ's consultant meteorologists, who must be confident that the ash clouds will be blowing in another direction or have sufficiently dissipated (or both.)

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Domestically, JQ is again having another very 'ordinary' day with more than a few flights delayed for well over half an hour.

JQ742, the 1205 from LST to MEL departed 57 minutes late. JQ519, the 1510 hours from SYD to MEL departed 85 minutes late.

JQ795, the 1420 from MCY to MEL is due in MEL at 1838, an hour and 48 minutes late (VH-VGU.)

JQ493 operated by VH-VFH from OOL to NTL will be at least 40 minutes late into NTL at 1730.

JQ713, the 1600 from MEL to HBA, has however been delayed for four hours to an expected 2000 hours departure on Thursday 23 July 2015 while JQ714 coming back will not depart until a suggested 2145 tonight for an arrival back in MEL of nominally 2300 hours. Presumably one JQ aircraft has broken down.

Unfortunately it is difficult for QF to take up the slack on this route because its B717s only hold 115 passengers so even if there were 20 seats vacant on each of the remaining QF MEL - HBA and return flights today it would not seat all the displaced JQ patrons.

It was not so long ago that travellers could point the finger at TT and say with confidence that it was the worst performing Australian domestic airline as far as failing to run on time went, but JQ (as shown in recent www.bitre.gov.au monthly statistics) has well and truly taken over that mantle from TT.

While few AFFers seem to travel a lot on JQ, it can be necessary at times on routes where QF does not have any or only a minimal presence if one does not wish to use TT, VA or surface transport.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ739, the 1030 from MEL to LST, JQ968 to PER at the same time and JQ778 to ADL (the 1205 hours departure) have been cancelled this morning. A long day for some passengers.

 

[ozbeachbabe]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Melburnian1 you were strangely quiet yesterday. You obviously weren't anywhere near BNE.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

ozbeachbabe (great name!), my apologies but sometimes we have a life away from 'devices' don't we? Please fill us in - extensive delays? An A320 or three 'failed?' (not a term jb747 uses but for simplicity I'll use it.)

Saturday afternoon is typically the least busy period (apart from Sat night) for airlines, railways and what's left of long distance bus lines in Oz, so I hope that you weren't too badly affected.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

After JQ664 departed MEL two and a half hours late at 1100 this morning (Sunday 2 August 2015), the return JQ665 (VH-VGV) is about to arive at MEL at about 1747, an hour and 52 minutes late. This is expected to delay the 1800 (JQ568) to Brisbane by only 20 minutes - that's the claim, anyway.

Earlier, JQ948 from MEL to CNS (due to depart at 1605) took off at 1722.

JQ970 from MEL to PER at 2245 tonight is cancelled. Perhaps passengers are put on earlier QF flights, but there must always be some who turn up at the airport with an hour to spare before presumed departure not having read a message from in this case JQ.

 

[jakob01]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Can anyone confirm the general protocol when JQ have these last minute "technical issue" cancellations ? Do they reschedule you on QF flights, or wait to the next JQ flight (whether that be the next day), or is it a combination of both? Does QF status give you any priority, or a Flex/Start Plus fare?

As generally accepted, most AFF members don't fly JQ (less advantageous now with the increase to the Plus fare add-on), but sometimes a fare difference makes it a bargain for a quick status-earning run. Specifically the routes with few runs per day.... using PER-MLB as an example (and other runs PER-OOL and PER-SYD which are just once a day) which have frequent enough cancellations to be quite disruptive to the novice and even seasoned traveller. Is the cancellation simply a numbers game as they can spread the JQ flight out over subsequent QF flights during the day? PER JQ runs are mainly the red-eye at midnight, so does a cancellation ever see the PAX asked last-minute to return the following day?

I've never been caught up in this, but knowing the most likely outcome would certainly sway me from future JQ flights. Can anyone give first-hand experience of the flow of information when this happens?

 

[Dr Ralph]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Can anyone confirm the general protocol when JQ have these last minute "technical issue" cancellations ? Do they reschedule you on QF flights, or wait to the next JQ flight (whether that be the next day), or is it a combination of both?

From my experience it's a complete lottery. Their usual approach is 'we don't care' how this impacts you, we will reschedule you as and how it suits us.

I got stuck on the Gold Coast for 2 days earlier this year because they cancellled my 9pm flight home to Sydney and they were just so hopeless at organising their flight schedules. No compensation at all and no assistance with finding accommodation.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

jakob01, if I correctly recall, all Australian domestic airlines have a clause in their passenger agreement with you and me that they do not guarantee uplift (i.e. carrying us) on the booked day of travel.

Of course some flights are cancelled due to low bookings (although often this has to be 'both ways.) Look at SYD to MEL and return where in some months, flight cancellations of an individual airline approach five per cent or 1 in every 20 flights not operating. There are however numerous other reasons why flights might be cancelled. From my observation airlines never publicly admit that insufficient bookings is the reason for a flight not running. QF has just demonstrated to us that at present, bookings on some routes are not what they were and as a result has announced the cancellation of some transcontinental flights. The other three may follow suit publicly, or just quietly do it with the daylight saving October timetable revision.

Following adverse media some years ago, I had thought that JQ was in some cases providing accommodation when it cancelled flights. Not however according to Dr Ralph.

The good doctor might perhaps like to formally complain to JQ and if that fails, then complain to the Airline 'Customer' Advocate. Its address is on most if not all of the domestic airline websites, but a precondition is that you must have tried to resolve a matter with your airline.

While sometimes there may not be hotel accommodation available, in other circumstances not looking after the Dr Ralphs of the world is shoddy treatment indeed. At least when you travel by surface transport such as rail, the operator will generally provide alternative transport on the same day.

Another strategy when you are poorly treated is to contact the media - preferably the print media. This forces an airline to respond, or risk an article that features a disenchanted passenger but not the airline's side of the story.

It would be good to hear from more JQ passengers who have been adversely affected by a flight cancellation or significant (let's say above four hours) delay, and what JQ did or failed to do as a result. As you sagaciously point out, not many AFFers appear to patronise JQ (or TT.)

Remember, public pressure was probably instrumental in changing some routes that all four airlines flew to (the Hamilton Island fracas about QF not flying there was one such campaign), so while we all appreciate that looking after passengers costs airlines and other transport providers money, the one certainty is that if no one publicly complains, poor treatment will continue.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Apparently JQ cancelled flights last night to DPS and has delayed some more this morning, with VA also doing the latter

Volcanic ash cloud again delays Jetstar and Virgin flights to and from Bali

I am not a meteorologist and know the likely reaction when one says this, but given that it appears GA is (so far) operating normally (at least from MEL) to DPS today, is it possible that the Australian registered airlines are being a little too conservative in their cancellations?

Apart from their crews not being on LOP, is there any technical reason why they cannot fly to LOP instead which is further away from Mt Ruang and hence perhaps likely to be unaffected by volcanic ash? At least that would get northbound passengers into Indonesia, and who knows, conditions might clear such that even conservative Australian airlines could then fly the short hop from LOP to DPS. Or does the way the ash cloud spreads preclude this, at least in the opinion of Australian airlines?

 

[Himeno]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Apparently JQ cancelled flights last night to DPS and has delayed some more this morning, with VA also doing the latter

Volcanic ash cloud again delays Jetstar and Virgin flights to and from Bali

I am not a meteorologist and know the likely reaction when one says this, but given that it appears GA is (so far) operating normally (at least from MEL) to DPS today, is it possible that the Australian registered airlines are being a little too conservative in their cancellations?

Apart from their crews not being on LOP, is there any technical reason why they cannot fly to LOP instead which is further away from Mt Ruang and hence perhaps likely to be unaffected by volcanic ash? At least that would get northbound passengers into Indonesia, and who knows, conditions might clear such that even conservative Australian airlines could then fly the short hop from LOP to DPS. Or does the way the ash cloud spreads preclude this, at least in the opinion of Australian airlines?

Volcanic Ash Graphics
Looks like it all depends on the arrival/departure times. The ash cloud is surface up to FL140 and covering most of Bali at times.

 

[ksthommo]

Re: General Jetstar Delays/Cancellations/etc. Discussion

We got hit, booked on CNS/DPS due to depart tonight at 2255. Sitting on the computer all arvo waiting
for the cancellation notice. Received a text at 1640 advising the flight is cancelled. Offered seats on
flights departing 13/08 and onwards. Have a schedule to stick to, cancelled the CNS/DPS leg, couldn't
cancel the return DPS/CNS leg without losing the dollars for that leg of the booking.

Luckily got two award seats on Qantas SYD/CGK tomorrow, pretty good booking less then 24 hours before departure.
Flying down with Virgin utilising points gained from the Amex promotion. Did enquire with Jetstar if we could re-reroute
our itinerary to CNS/SYD/CNS. Was going to be an extra $1100, pass.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

This morning (Friday 7 August 2015) the 1030 hours flight, JQ968 from MEL to PER has been cancelled. While there is a QF flight (475) departing for PER five minutes later at 1035, it would be interesting to know how all JQ passengers could be accommodated on following flights quickly unless (extraordinarily) the later QF and JQ flights were only half full.

 

[Dr Ralph]

Re: General Jetstar Delays/Cancellations/etc. Discussion

This morning (Friday 7 August 2015) the 1030 hours flight, JQ968 from MEL to PER has been cancelled. While there is a QF flight (475) departing for PER five minutes later at 1035, it would be interesting to know how all JQ passengers could be accommodated on following flights quickly unless (extraordinarily) the later QF and JQ flights were only half full.

They can't be.

Don't fly Jetstar if you have a strict travel schedule is my advice.

 

[MEL_Traveller]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Seeking some Bali advice here - friends were supposed to fly out today - flight cancelled. At the moment they were offered a flight out on the 13th... or to simply 'wait' and see if a relief flight operates.

They wanted to get a refund, but Jetstar is refusing to do so... will only offer a voucher. That seems unfair, and possibly in breach of consumer regulations? Any advice?