Jetstar Delays/Cancellations

[PLANT]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Mate flew to Perth.... Told him why did you book Jetstar it will be delayed... Yeah yeah he says.
Delayed hee hee hee
Return his flight was cancelled and he was furious.... Mind you later time was Qantas.
He was on a business trip he had paid for so complained about work he needed to do on plane.... $179? Seat over was middle seat.
Ended up getting three seats to himself on way back!

 

[ozbeachbabe]

Re: General Jetstar Delays/Cancellations/etc. Discussion

He was on a business trip he had paid for so complained about work he needed to do on plane.... $179? Seat over was middle seat.

Ended up getting three seats to himself on way back!

Re getting a middle seat on JQ, I take it when you say the "trip he had paid for" you mean the trip he booked himself where he couldn't be:

a) bothered to either pay for a plus bundle which includes free standard seat selection

b) pay $5.00 to select a seat without the bundle or

c) take advantage of doing OLCI at T-48 when JQ send you a reminder email saying you can now check in.

Sounds like you've already taken a 'tough love' approach with him ie 'don't come cryin' to me' in relation to the JQ delay & cancellation.

What annoys me is when they try to blame the lack of seat selection on either their PA, their wife or the airline because their ff bronze profile has an aisle request & they don't get that there are more requests than actual aisle seats on the flight.

 

[Kefci2000]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Thank you Kefci2000. My post should have read 'did not take off until very late this morning.' Apologies. I agree: normally this flight runs early or on time. Just as a matter of interest given that JQ's AVV - SYD flights are subsidised by Linfox and the socialist Victorian Government, about how many passengers were on the flight?

I only fly Monday morning and Friday night so always 95+% full, sometimes 100%

 

[benjy]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ37 SYD > DPS diverted to MEL and JQ35 MEL > DPS returned back to MEL apparently due to volcano activity in Indonesia. I'm surprised that JQ37 diverted to MEL particularly since landing time into MEL was well before SYD's curfew time.

 

[Major]

Re: General Jetstar Delays/Cancellations/etc. Discussion

It looks like they have resumed flights to DPS

Jetstar cancel’s flights in and out of Bali due to volcanic explosion

I was amused at last night's TV news when several passengers said they would never travel Jetstar again...until the next sale

 

[whiteshark]

Re: General Jetstar Delays/Cancellations/etc. Discussion

This airline is consistently behind with departures to Bkk. Never ceases to prove me right. They are a low cost supplier.

Their starclass food is terrible. Thank god for the first lounge in Melb Check out the two meals - one of them is suppose to be a hamburger.
.

 

[11sjw]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Got some friends currently stranded in Hawaii. Dud problem to have I know, however they're keen to get home. They've spent well over 10 hours on the phone trying to get a flight. The information provided has been appalling. A $25 voucher is supposed to smooth it over.

 

[PLANT]

Re: General Jetstar Delays/Cancellations/etc. Discussion

^It's called travel insurance..... Use it in the above..... What $500 Ticket u expect hotel, massage and refund?

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ603 (A320 VH-VQF) is running almost two hours late this morning (Wed 8 July) and will not arrive from SYD in AVV until 1027 in lieu of 0835. This will delay JQ612, the 0915 from AVV to SYD until 1100 in departing instead of 0915.

In the other direction, the 'first of the morning' JQ602 (VH-VGD) departed AVV at 0934 instead of its timetabled 0600 meaning a SYD arrival around 1050 instead of 0725.

Not a good day for the heavily subsidised AVV flights, although given it is school holidays they should be better patronised midweek than usual. This is not a route for which BITRE publishes timekeeping figures as JQ has it all to itself after TT withdrew.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Once again, JQ is not having a great morning (Thursday 9 July) during school holidays.

JQ473 from NTL to MEL (VH-JQL) is normally due in the southern capital at 0740 but will not arrive until about 0920. JQ772 from BNE to ADL, the 0850 arrival, will not arrive until 0932 (VH-VGV.) For the second consecutive day, JQ603 from SYD to AVV (VH-VFV) is behind time and not due at AVV until 0910, 35 minutes behind the schedule.

JQ503 from SYD to MEL (VH-VQW) is 73 minutes behind the ''table' with forecast arrival in MEL at 0953. JQ401 from OOL to SYD (VH-VFP) is just under 50 minutes late with suggested arrival in the Harbour City at 0913. JQ430 from MEL to OOL (VH-VWT) from MEL to OOL is 90 minutes late and not forecast into the Gold Coast until 0940.

JQ810 from SYD to BNE (VH-VQF, which as noted above yesterday ran badly late from AVV to SYD) is 126 minutes late and not due in BNE until 0936. JQ929 from CNS to BNE is an hour and 35 minutes late and not due until 0945, being operated by VH-VFK.

Has JQ experienced problems with its computerised boarding this morning - a software breakdown - or is this just symptomatic of how busy it is (and perhaps a couple of aircraft breakdowns, or the occasional early morning rostered crew member going off sick) and how many children it carries during school holidays? In airports like MEL, JQ has a restricted number of sole use aircraft gates, but can on occasion use some of the 'QF' gates such as gate 11 in the older part of the QF/JQ domestic terminal. Late running does not help as at times gates may be at a premium if aircraft are significantly delayed departing.

These morning delays inevitably mean other flights run late unless sufficient flights can be cancelled to get a particular aircraft back on schedule, which if often the strategy adopted. It is harder to do this during school holidays when many JQ flights may be fully booked. It would be interesting to hear from passengers to see if on such days as today whether some who are affected by a JQ cancellation are transferred to QF flights.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

In addition, JQ15 from MEL to CNS and KIX was meant to depart at 0615 but at 0930 ha dnot departed, while JQ213 from MEL to AKL has been cancelled. It looks like a booking systems breakdown or other computer malfunction.

 

[11sjw]

Re: General Jetstar Delays/Cancellations/etc. Discussion

^It's called travel insurance..... Use it in the above..... What $500 Ticket u expect hotel, massage and refund?

Wow, no idea, you have it. They paid for JQ J, so a little more than the 500 you speak of. What I would expect is to be contacted to provide a trouble free transfer onto the next available flight. Even if that flight was in 3 days time, I'd want to be told. They weren't, a total screw up on JQ's part. I think you know what you cannot do with your uninformed rant, hint the sun doesn't shine there.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

As the large amount of delayed JQ flights continues today, JQ is beginning to cancel some late afternoon or early evening flights, presumably to get planes close to time but also to ensure that they are where needed for Friday morning.

JQ521 and JQ971 from SYD and PER were both timetabled to arrive in MEL at 1900 hours tonight but have been cancelled, while the same fate has befallen JQ527, the 2005 arrival from SYD. Northbound from MEL to SYD, JQ520 and JQ528 have been cancelled.

In some recent months, the SYD - MEL route and return has had a super high percentage of flights cancelled by some of the four operators at almost five per cent.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

A few minutes ago on Sunday 12 July, JQ posted the following comprehensive notice. The only odd occurrence is that while JQ (and VA) say that DPS airport is closed today, I have seen some operators' flights (CI and GA among others) using that airport today:

Travel Alerts | Jetstar ash update - Bali

This will mean more passengers stuck in Bali (as well as northbound travellers stranded in Australia.)

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

However, not everyone agrees that JQ's passenger communications have been satisfactory:

Bali flights Australia: Jetstar criticised for poor communication

 

[Awesom Andy]

Re: General Jetstar Delays/Cancellations/etc. Discussion

However, not everyone agrees that JQ's passenger communications have been satisfactory:

Bali flights Australia: Jetstar criticised for poor communication

Unless they have a crystal ball giving out weather forecasts and/or volcanic ash flight paths, I suspect Jetstar (or any other airline) wouldn't be able to communicate much at all - they simply don't know when they can fly either.

 

[Deleted member]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Volcanoes not withstanding , is JQ that inefficient? Or are there other circumstances beyond their control that find them canceling flights or often running late? I have only flown with them on a few occasions and haven't encountered any of the issues mentioned here ( probably because I haven't flown with them often)

 

[Awesom Andy]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Volcanoes not withstanding , is JQ that inefficient? Or are there other circumstances beyond their control that find them canceling flights or often running late? I have only flown with them on a few occasions and haven't encountered any of the issues mentioned here ( probably because I haven't flown with them often)

In Asia, delays are handled similar to other airlines. Earlier this year, my SIN-PER (3K) flight was delayed for 2 hours. A sms was received about 10 hours before the flight advising on the delay. On arrival at check-in, a letter was given out, and once onboard, the captain gave a detailed explanation of the decision to delay the flight for 2 hours due to the forecast of fog at the destination and felt that it was better to delay the flight than to risk a diversion. So at least on that occasion, everything is working the way it should be.

 

[Melburnian1]

Re: General Jetstar Delays/Cancellations/etc. Discussion

JQ8 from DPS is due to arrive in SYD on Tuesday 14 July at the almost unprecedented time of 0355, meaning it must have secured dispensation to break the SYD 2300 - 0500 hours absolute passenger curfew (the distinction is because of the approximately three timetabled international flight landings permitted between 0500 and 0559.)

This must be another attempt to try to improve utilisation of the JQ fleet given the number of passengers requiring flights to and from the 'on again, off again, on again' DPS airport as it has been during the last little while.

 

[moa999]

Re: General Jetstar Delays/Cancellations/etc. Discussion

Given the number of Australian's stuck in Bali, this is exactly when the Minister's discretion should be used, particularly for a 787