Jetstar ... never again ...

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themanfromoz

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Was booked on Jetstar 787 from Melbourne to Auckland due to depart at 10.15am Monday (17 March) after getting in from Perth just before midnight on Sunday. Got to airport at 7.15am so I could spend some time in the Qantas Business lounge before the flight only to see that the departure time was 11.15am. While I had received the standard 'what you need to remember time-wise' SMS the day before nothing about the delayed departure. At probably 2c a SMS how hard can it be Jetstar?
So based on the new boarding time in the lounge as 10.36am I decided to wander down to the gate. 10.50am the cabin crew arrived - not boding well. No announcements made. I should note that at this time a young lady made her way (including luggage) to the customer service desk at the gate and obviously knew the ground staff member there. More on this shortly.
Boarding commenced around 11.15am. No apologies about delay.
The same young lady was the last to board - some 10 minutes after the last passenger - would love to know why she was so "special".
Pilot advised that delay was due to 'lack of equipment at Melbourne Airport' when aircraft arrived earlier. Amazing due to number of passengers/flights departing after the Grand Prix.
Another delay of 20 minutes as we waited for availability of equipment to push back.
Two hours late and we took off.
Last time ever with Jetstar. No information provided for extensive delay. Qantas group seriously needs to look at their customer experience.
 
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These types of delays can happen with all airlines.

Pilot advised that delay was due to 'lack of equipment at Melbourne Airport' when aircraft arrived earlier. Amazing due to number of passengers/flights departing after the Grand Prix.
Another delay of 20 minutes as we waited for availability of equipment to push back.

Actually this is when these types of delays happen.

It wasn't personal.

As for who the mystery woman was, why is that your concern?
 
And how is the airport's failure a reason not to fly JQ?

As for the original delay, did the Jq message explicitly state the Departure time or was it generic?
 
tmfo I hear you brutha - I hear you.

BUT

I too had a terrible experience with J* pre XMAS - I did same as you vowed NEVER NEVER again - then 2 weeks later I needed to get into HBA and out of LST quickly at very defined times - J* was only alt that got me what I had to have - so I booked them / flew them / all was fine.

Best advice I can give you is go into your bathroom and stand in front of mirror silently for 30 secs just looking at yourself - then go open a nice bottle red - get some blue cheese, some nice crackers and a handful of sweet red grapes - don't sleep til bott empty and cheese and grapes consumed - cuddle your SO in bed after and tomorrow I guarantee your probs will not seem anywhere near as big as many others walking this planet.
 
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Mystery woman would have probably been on standby and was waiting for a seat. Generally they're onloaded last
 
Biggest non event ever. If I swore never to fly an airline again due to a 2 hour delay I don't think I could ever fly anywhere... ever.... again
 
tmfo I hear you brutha - I hear you.

BUT

I too had a terrible experience with J* pre XMAS - I did same as you vowed NEVER NEVER again - then 2 weeks later I needed to get into HBA and out of LST quickly at very defined times - J* was only alt that got me what I had to have - so I booked them / flew them / all was fine.

Best advice I can give you is go into your bathroom and stand in front of mirror silently for 30 secs just looking at yourself - then go open a nice bottle red - get some blue cheese, some nice crackers and a handful of sweet red grades - don't sleep til bott empty and cheese and grapes consumed - cuddle your SO in bed after and tomorrow I guarantee your probs will not seem anywhere near as big as many others walking this planet.

after doing several sectors over 4 timezones in the 4 days previously I was not in the mood to have a 2 hour delay - especially as the qantas website has the 'official' departure time of 11.43 when it was 12.15.
My main gripes are that a) even a 2c SMS would have been appreciated and b) some kind of announcement about ANY delay would have similarly been appreciated.
Other gripe is the cough "service" we get from our airports.
And don't even get me started about the BS we go through and delays with 'border security' cough.
 
after doing several sectors over 4 timezones in the 4 days previously I was not in the mood to have a 2 hour delay - especially as the qantas website has the 'official' departure time of 11.43 when it was 12.15.
My main gripes are that a) even a 2c SMS would have been appreciated and b) some kind of announcement about ANY delay would have similarly been appreciated.
Other gripe is the cough "service" we get from our airports.
And don't even get me started about the BS we go through and delays with 'border security' cough.
My apologies tmfo - clearly I underestimated the degree of your probs - can I change my suggestion to 2 x botts red?

Seriously mate YES I hear your frustration - but you know what? Tomorrow you will wake up and get out of bed - you will then have the opportunity to address any probs you might have - some others in the flying world no longer have that luxury.
 
2 hour delay on a 3.5 hour flight ... is a big deal to the normal pax .. as is the complete lack of customer service.

Lack of customer service? What do you want from a 2 hour delay. You did get the reason at the end of the day.

Also, did you guys take off at 12:15 or push back?
 
Here's a little song I wrote
You might want to sing it note for note
Don't worry be happy
In every life we have some trouble
When you worry you make it double
Don't worry, be happy

PS today believe it or not is International Happy Day.
 
Here's a little song I wrote
You might want to sing it note for note
Don't worry be happy
In every life we have some trouble
When you worry you make it double
Don't worry, be happy
Seriously? You wrote that? Pls don't give up your day job! :D
 
I am not defending JQ, but if the OP is not going to fly on an airline due to the events described, they will not have many airlines to fly on after a very short period of time. Almost every airline I have travelled on frequently (QF/AA/BA/CX/UA/SQ/TG/NZ just to name a few) have provided far worse service with respect to delays.

It should also be remembered the JQ is a low cost airline, so aircraft availability is always going to be tight and therefore subject to delay more often.
 
2 hour delay on a 3.5 hour flight ... is a big deal to the normal pax .. as is the complete lack of customer service.

What difference does it make if it's a 3.5 or 14 hours flight?! I experienced 2-3 hours delays on 1 hour domestic flights with both QF & VA in the past.
As to the lack of customer service, with JQ you get what you pay for. You want better service? Open your wallet and fly QF.
 
What difference does it make if it's a 3.5 or 14 hours flight?! I experienced 2-3 hours delays on 1 hour domestic flights with both QF & VA in the past.
As to the lack of customer service, with JQ you get what you pay for. You want better service? Open your wallet and fly QF.


A bit of a nuisance for us on the west coast with no more QF international departures post July....

My experience with 3k in 2011 was a lasting one.... we left the Qantas Club to board only to be told to collect our bags cos the 1am flight to SIN was cancelled. That meant we would also miss our connection to BKK. Staff were less than helpful and gave out very little info.

We stumped up for the next available flight with SQ to BKK via SIN but that left later in the morning ...

We did get to BKK ...eventually.....However, had Jetstar departed as scheduled, we would have made it to the hospital in Bangkok to say goodbye to the father in law before he passed away.. unfortunately we got there too late.

As it happened, Jetstar was the next flight available when we got the call to come...had we known earlier we would have travelled with Thai Airways...

Sure $hit happens, but my loyalty will now be shifting to other airlines... Luckily I jagged an EY Gold match in August so that will help to ease some of the pain..
 
oh, has Qantas stopped serving PERTH internationally? Is there a thread on here where it isn't mentioned ?
 
There are much worse delays than this - and indeed much worse 2 hr delays. The sort where you board the plane, taxi to the other side of the runway and sit there for 2 hrs, turning a 2 hr flight into 4 hrs on board the plane. Much rather be stuck in the terminal.
 
to be totally honest, I've always questioned why QF would entitle access into their Lounges for a low cost carrier
We've had it good for ten years now. I suspect that the new Qantas might reel this in sooner rather than later.
 
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