themanfromoz
Intern
- Joined
- Jan 22, 2014
- Posts
- 63
Was booked on Jetstar 787 from Melbourne to Auckland due to depart at 10.15am Monday (17 March) after getting in from Perth just before midnight on Sunday. Got to airport at 7.15am so I could spend some time in the Qantas Business lounge before the flight only to see that the departure time was 11.15am. While I had received the standard 'what you need to remember time-wise' SMS the day before nothing about the delayed departure. At probably 2c a SMS how hard can it be Jetstar?
So based on the new boarding time in the lounge as 10.36am I decided to wander down to the gate. 10.50am the cabin crew arrived - not boding well. No announcements made. I should note that at this time a young lady made her way (including luggage) to the customer service desk at the gate and obviously knew the ground staff member there. More on this shortly.
Boarding commenced around 11.15am. No apologies about delay.
The same young lady was the last to board - some 10 minutes after the last passenger - would love to know why she was so "special".
Pilot advised that delay was due to 'lack of equipment at Melbourne Airport' when aircraft arrived earlier. Amazing due to number of passengers/flights departing after the Grand Prix.
Another delay of 20 minutes as we waited for availability of equipment to push back.
Two hours late and we took off.
Last time ever with Jetstar. No information provided for extensive delay. Qantas group seriously needs to look at their customer experience.
So based on the new boarding time in the lounge as 10.36am I decided to wander down to the gate. 10.50am the cabin crew arrived - not boding well. No announcements made. I should note that at this time a young lady made her way (including luggage) to the customer service desk at the gate and obviously knew the ground staff member there. More on this shortly.
Boarding commenced around 11.15am. No apologies about delay.
The same young lady was the last to board - some 10 minutes after the last passenger - would love to know why she was so "special".
Pilot advised that delay was due to 'lack of equipment at Melbourne Airport' when aircraft arrived earlier. Amazing due to number of passengers/flights departing after the Grand Prix.
Another delay of 20 minutes as we waited for availability of equipment to push back.
Two hours late and we took off.
Last time ever with Jetstar. No information provided for extensive delay. Qantas group seriously needs to look at their customer experience.