Jetstar ... never again ...

[Quickstatus]

Everyone has a "never again" story. Regarding airlines, telecommunications company, banks etc etc eventually you will have a "never again" moment. Once you have a "never again" moment with all the airlines what are you going to do?

Lets turn the tables - say you had a car accident and it was your fault and you made a claim. The insurer pays out. What if they then said "never again" and then every other insurer does the same? and you cant get insurance for your car?

Sure, you may be P***** off at your negative experience but a "never again" philosophy reflects an expectation that nothing serious or bad will happen (i.e. that the risk of something bad happening will be zero).

The only way to mitigate that risk to zero is not to undertake that activity - i.e. in your case flying with Jetstar. However no other airline will be able to mitigate that risk to zero on your behalf. And neither can you.

The best you can do (and that is why AFF has a lot of members) is the come to a forum such as this, read about other people's experiences, mitigate risk possibly by improving FF status, buying more expensive tickets, flying with airlines that have multiple departures on the same day or who have deep partnerships with other airlines, other more esoteric stuff such as interline agreements, same PNR etc etc. Or just accepting the fact that something MIGHT go wrong, and at least have contingencies in place incase something does go wrong.....

In your specific case of course no planning on your part could have mitigated against a late departure. Only 2 hours late in my book means further enjoyment of Qantas Lounge

In my specific case, I had one of those - In 2011 flight delayed at MSP (going to LAX)... 1 hr.. 2 hr..No lounge access.. 3 hours.. Delta staff poorly communicated the situation. Then had to race to another gate due to gate change, then race back again as the gate change was rescinded. Total time 5 hours and a few minutes. Eventually took off, flight arrived at LAX T5 with 30 minutes to get on the LAX-SYD Delta flight. Luckily the SYD flight was at the adjacent gate. So made it back to SYD. I still have no probs flying DL. My contingency of allowing as much time as possible at LAX paid off - just. I have in the past also allowed a full day in LAX to connect to SYD flight because I had an important meeting in SYD.

This is not to "one up" your story but to say there will always be problems whenever your are interacting with complex systems such as airlines, banks, telecommunications companies etc etc.

 

[JohnK]

How can you say that with certainty

It would be another LCC, not owned by the QF group, and therefore not earning the QF group money. (though I realise the concept of JQ making money is kind of a complex one given the recent financial figures)

Tiger v1?

And how would you know that this new LCC in the Australian market would have succeeded without the assistance of Qantas?

 

[liparj]

oh, has Qantas stopped serving PERTH internationally? Is there a thread on here where it isn't mentioned ?

Sorry if this is slightly off topic but some comfort following recently announced QFF changes:

"For our Western Australia members, at least Qantas recognised that they don’t have a choice in many cases to fly Qantas internationally, so they are not being penalised

Perth has finally seen some (relative) benefit from having Qantas international services (all but) disappear! Our partner earn rates basically stay the same and are higher than the east coast, even though the flights are shorter. I figure it’s QF’s way of acknowledging that we can’t fly in QF codes, unlike much of the east coast."

​

 

[NFF]

My Jetstar flight was delayed by an hour however it was due to 20 plus planes waiting to take off and land.

 

[Aussie_flyer]

My Jetstar flight was delayed by an hour however it was due to 20 plus planes waiting to take off and land.

You should never use air transportation again

 

[NFF]

Including hot air balloon ?

 

[mannej]

My Jetstar flight was delayed by an hour however it was due to 20 plus planes waiting to take off and land.

And? You cannot blame JQ for that...

 

[NFF]

I said "however it was due to...". Only one runway was being used that night.

 

[boomy]

And? You cannot blame JQ for that...

I'm sure someone will find a way

 

[Mwenenzi]

Web site for the OP Jetstar Complaints - DontFlyJetstar

 

[dfcatch]

Could not agree more. I recall flying on QF Mel to Perth in the early 1990's - as it was a cheap ticket - we were sat at the back and only served a cold snack while non discount ticket passengers received a hot meal. Qantas fiddled around the edges until they developed a sound business model in response to the demand for LCC - and that is Jetstar. At the same time they have kept enough links between QF and JQ so that QF ff can still benefit from the times they choose to use JQ. Most of the negative comments about JQ are quite snobbish. Instead of bagging JQ against QF full service standards - it would be more appropriate to start comparing JQ with the Tiger experience - I know which one I would prefer.

The reality is LCC are there for a purpose - if you want a full service airline pay the price and fly on one. If it wasn't for JQ Qantas would not have been able to continue their full service product that many of us continue to enjoy (and pay for).

That's all well and good if you live where you have the choice.

Not much choice when QF actively cedes routes to JQ and expects you to fly them with zero incentive to do so.

If you lived in MEL and only flew to SYD then yeah - you get what you pay for and I have no sympathy as you have the choice.

Not everyone does.
T

 

[themanfromoz]

Well I now know to never post on this site again.
Most of you are so up yourselves talking about flying F and J class when the vast majority of us NORMAL people simply can't afford it.
What I was essentially complaining about was
a) lack of pre-warning of delay by a simple SMS; and
b) lack of ANY announcements regarding ongoing delays.
So go shove your F and J where it will probably fit.

And yes as a LONG STANDING QC member I had access to J class lounge before departure. But having spent 2 hours listening to pretentious a**es loud talking on their mobiles, strutting around dropping plates, treating staff like slaves totally p*ssed me off. Especially after only about 10 hours sleep across 5 timezones in 4 days.

 

[Melburnian1]

themanfromoz, while these are small problems compared to the allegedly about one billion people around the world who lack access to proper sanitation, I have some sympathy.

This site is at times very helpful but unfortunately there are a number of members who appear to be so much in love with QF that any criticism of that entity (or even its subsidiary JQ) is not regarded well. Some may be QF or JQ employees. Nothing wrong with that, but it would be preferable if they disclosed that they worked for a particular airline as the rest of us can then determine for ourselves the legitimacy of their viewpoints.

I would compare your experience with travel by surface modes in Australian capital cities. Some operators of the latter (particularly the various rail operators, but trams in Melbourne and ferries in Sydney) know that to avoid thousands of public complaints, they have to let their users know (as much as they can) of sudden or ongoing delays or cancellations.

In comparison, most airline passengers seem to say very little about delays, nor do they ask questions. Of course, some delays are outside an airline's control but at times they seem to treat a lot of us like sheep.

The vast majority of those flying travel in economy class.

The AFF contributors have among them a disproportionate percentage of business or first class fliers. Nothing wrong with that either, but it means that they are to some extent an 'elite' group rather than representative of typical Australian users of the domestic and international airlines.

Unfortunately some airline lounge attendees talk loudly on their mobiles so that the rest of us immediately know how important they are, but to be fair this is not restricted to airline lounges: it occurs in the street, at theatres during intervals, at sporting matches during half time and elsewhere.

As you say, basic notification of known delays and changes to departure times as they occur would be appreciated. It doesn't mean you or I get to our destination any quicker, but it helps us when we want to let friends, family or business associates know with as much warning as possible.

 

[boomy]

Well I now know to never post on this site again.
Most of you are so up yourselves talking about flying F and J class when the vast majority of us NORMAL people simply can't afford it.
What I was essentially complaining about was
a) lack of pre-warning of delay by a simple SMS; and
b) lack of ANY announcements regarding ongoing delays.
So go shove your F and J where it will probably fit.

And yes as a LONG STANDING QC member I had access to J class lounge before departure. But having spent 2 hours listening to pretentious a**es loud talking on their mobiles, strutting around dropping plates, treating staff like slaves totally p*ssed me off. Especially after only about 10 hours sleep across 5 timezones in 4 days.

If you came here to cough about JQ, I think there is another site dedicated to that... And if you would bother reading some of the very useful information on AFF, you could learn how to also fly J and F for a fraction of the price... But you obviously prefer to be a part of the majority who fly LCC and get very little sleep across 5 time zones...

 

[Awesom Andy]

I think it's just that we are so used to having delays, any mention of small delays would automatically lead most of us thinking that you are a whinging princess who should not step out of the castle.

Anyway, a bit of a side story. Last night in HKG, there was a black rain signal. Jetstar was the only SIN-bound that had to be delayed for 12 hours due to the crew running out of hours. On the other hand, Tiger made it out of HKG in time last night.

 

[straitman]

Well I now know to never post on this site again.
Most of you are so up yourselves talking about flying F and J class when the vast majority of us NORMAL people simply can't afford it.
What I was essentially complaining about was
a) lack of pre-warning of delay by a simple SMS; and
b) lack of ANY announcements regarding ongoing delays.
So go shove your F and J where it will probably fit.

And yes as a LONG STANDING QC member I had access to J class lounge before departure. But having spent 2 hours listening to pretentious a**es loud talking on their mobiles, strutting around dropping plates, treating staff like slaves totally p*ssed me off. Especially after only about 10 hours sleep across 5 timezones in 4 days.

themanfromoz,

Personally I find your last post quite offensive.

Prior to that I probably would have said people were being harsh though realistic in their responses to your post #1.

I cannot afford F or J all the time but I have learnt to balance my expectations which include to minimise my JQ time to an absolute minimum. I will however never say never as on occasions it is necessary.

Re your points a & b above I have had the same issue from full service carriers so whilst not happy I understand the realities of the airline industry.

Just one question though I wonder how as a 'LONG STANDING QC member' you have access to the J lounge unless you are a Platinum FF which is a whole different situation to a QC member.

 

[Melburnian1]

Awesome Andy, that's because JQ has shifted part of its operations from HKG to Toulouse.

Anglicise the pronounciation of the latter and you have an instant explanation of what the (none?) Jetstar group asircraft marooned there are doing to the QF balance sheet....

 

[mannej]

Well I now know to never post on this site again.
Most of you are so up yourselves talking about flying F and J class when the vast majority of us NORMAL people simply can't afford it.
What I was essentially complaining about was
a) lack of pre-warning of delay by a simple SMS; and
b) lack of ANY announcements regarding ongoing delays.
So go shove your F and J where it will probably fit.

And yes as a LONG STANDING QC member I had access to J class lounge before departure. But having spent 2 hours listening to pretentious a**es loud talking on their mobiles, strutting around dropping plates, treating staff like slaves totally p*ssed me off. Especially after only about 10 hours sleep across 5 timezones in 4 days.

Sorry but your response is out of order. Personal attacks on members because they don't necessarily agree on your comments shouldn't result in a response such as that.

We all agree delays are frustrating, but from your experience it seems that the fault cannot be solely placed at the foot of JQ.

And not everyone one this site gets the pleasure of J and F travel. It's still
In the bucket list of many.

 

[JohnK]

Well I now know to never post on this site again.

Stick around.

Some people on this site are very harsh and love to jump down people's throats ala Flyertalk. Ignore them.

 

[Quickstatus]

.

In comparison, most airline passengers seem to say very little about delays, nor do they ask questions. Of course, some delays are outside an airline's control but at times they seem to treat a lot of us like sheep.

Not so much like sheep ...More like Mushrooms - kept in the dark and fed cr*p