Jetstar points

[stewiejp]

Flew Jetstar in Feb/March to Thailand - Economy points MEL-BKK posted after about 3 days, Business on the way home posted the day after we got home. I re-confirmed they had out QFF numbers when they phoned a few days before the outbound flight though, tbh was expecting it to take a month or three rather than a day or three.

 

[Ontime]

I have been waiting 3 months for points for flights Sin KUL taken in November. No result from points missing site on Qantas.com and phone call to Plat line where I was told to wait 2 months. As a last resort I have now written to Qantas Customer care. A very frustrating and time consuming experience which has happened to me before. The common excuse from Qantas is Jetstar are not part of us. Well that is debatable they certainly appear in the Qantas Accounts. Hilton hotels are not part of Qantas and their points appear within a week of the stay. Why is this so hard?

 

[sanne]

I have been waiting 3 months for points for flights Sin KUL taken in November. No result from points missing site on Qantas.com and phone call to Plat line where I was told to wait 2 months. As a last resort I have now written to Qantas Customer care. A very frustrating and time consuming experience which has happened to me before. The common excuse from Qantas is Jetstar are not part of us. Well that is debatable they certainly appear in the Qantas Accounts. Hilton hotels are not part of Qantas and their points appear within a week of the stay. Why is this so hard?

I had a similar problem with points from Jetstar. It was solved in 24 hours after I rang Qantas and was told to scan and email my boarding pass and E-ticket to Qantas.

 

[GeraldG]

I have been waiting 3 months for points for flights Sin KUL taken in November. No result from points missing site on Qantas.com and phone call to Plat line where I was told to wait 2 months. As a last resort I have now written to Qantas Customer care. A very frustrating and time consuming experience which has happened to me before. The common excuse from Qantas is Jetstar are not part of us. Well that is debatable they certainly appear in the Qantas Accounts. Hilton hotels are not part of Qantas and their points appear within a week of the stay. Why is this so hard?

I think it got something to do with sin side, as i will get my kul-sin in two week. but sin-kul I will have to scan my boarding pass and it still take 3 or 4month

 

[banger2]

I have been waiting 3 months for points for flights Sin KUL taken in November. No result from points missing site on Qantas.com and phone call to Plat line where I was told to wait 2 months. As a last resort I have now written to Qantas Customer care. A very frustrating and time consuming experience which has happened to me before. The common excuse from Qantas is Jetstar are not part of us. Well that is debatable they certainly appear in the Qantas Accounts. Hilton hotels are not part of Qantas and their points appear within a week of the stay. Why is this so hard?

Hi Onsite,
As per my recent post my last points chase with 3K took almost 4 months to sort out. I made numerous calls, and 3 emails on top of the initial points request email. Indeed like you, I was told (phone call) 1 month after my initial request to wait 8 weeks (or the 2 months) before they could do anything.

The reason for my reply to your post, is that twice now where I have had to chase up 3K points, eventually I have had the points credited by the Qantas CS while I was on the phone. This leads me to believe the CS staff (or at least some) do have some authority to post points on their own authority. I suspect as I had jumped through all the hoops, such as the emails and all the phone conversations (I'm sure QF CS log phone call comments and emails, for their CS staff to see), sending both the boarding pass AND the itinerary (maybe a photo of me on the plane would have helped too LOL)....this allowed the CS to make a decision then and there that I had taken a valid flight and was entitled to the points.

I would ring QF back, and ask the points be credited again. Maybe even asking to speak with someone with a higher authority if the CS staff couldn't help?

Whilst my contact over the years with QF CS on the phone has been mostly very positive, every now and then I get someone who seems to fake knowledge, or I get the impression they cant be bothered going that little bit extra to help me (not only symptomatic to QF of course, lots of call centres have staff like that). I wonder if I was lucky enough the last time to get a proactive CS rep....

Good luck!