Jetstar seriously sucks

[Deleted member 29185]

"I thought I could just sit anywhere"

That's understandable. Remember JQ started life with no seat allocations. It was first on, best dressed! Anyone who hasn't flown with them for a while may think that's still the case.

 

[Mwenenzi]

Why post to a blog before/while seeking direct resolution?

Because there is no issue to resolve. Who ever checked him in passed him as suitable for an exit row. Its just to generate blog views (= money)

 

[Timba-Jet]

That's understandable. Remember JQ started life with no seat allocations. It was first on, best dressed! Anyone who hasn't flown with them for a while may think that's still the case.

The days of no seat allocations were many years ago. Even if it was the case that their last flight was free for all, when booking and checking-in it is clearly obvious their is assigned seating.

More likely case of selfish passenger. I would held my ground.

 

[jt1983]

I have two stories of Jetstar woe... the first is from 2009 where I was travelling from OOL to SYD after a wedding. I went to chek in online and they wouldn't recognise my reservation code. I called them and they said that I hadn't paid, which I had. I told them to basically 'stuff it' and booked at DJ flight, just so I'd get out. Long story short, $200 out of pocket and their system had crested TWO bookings one with the payment attached and one without and guess which one they gave to me?!

The second was 2012... Christchurch to Queenstown, "it's a 30 min flight... What could they screw up?" I asked myself when booking against my better judgement. Turns out getting us all on board only to clearly have no intention to take off was their thing. I had a 7am flight out Christchurch and my partner had a cold and there were no guarantees as to how long (the Coaches, which turned up suspiciously quickly) it would take ... (It turns out it would gave taken 8 hours) ... there was also no opportunity to get food or water and the wireless was turned off at Queenstown airport ... So had to sacrifice my Christchurch flight and book a new flight and hotel room in Queenstown in High Season ... $800 out of pocket ... JETSTAR... NEVER AGAIN!

 

[DC3]

I avoid Jetstar where possible. Having said that, I have done the SYD-MEL-SYD F Lounge run a couple of times.

I felt that I got what I paid for, regarding the flight, which wasn't much.

 

[CaviAck]

Because there is no issue to resolve. Who ever checked him in passed him as suitable for an exit row. Its just to generate blog views (= money)

There's OLCI and self check in with the kiosks. The FA scanning boarding passes and the FA on board the plane doing the exit row briefings would have been the ones to do the final check. And FAs on JQ are almost completely useless when it comes to this sort of thing. I've scanned through many times where the FA didn't even ask and check if I was able to sit in the exit row, and once seated I've had FAs forget to do the exit row briefing twice and then scramble to get it done before pushback.

To be fair, QF has stuffed this up before as well by allocating a pax who recently just had shoulder reconstruction surgery and no one picked it up until just before doors close and the CSM had to be called to verify if he could sit in the exit row or not. I can't mention VA because I don't fly with them.

 

[Limewood]

IMO they have far to many restrictions, on weekend tried to change 2 x Y with Plus Bundle SYD/HNL/SYD to 2 one way in J SYD/HNL plus pay any fare difference, had various answers but in essence answer was no. Really it cost them nothing yet they won't do it. So now I'll sell em on Gumtree instead.

 

[NFF]

It could be worse had he uploaded a photo of the incident. Jimmy Barnes's daughter caused a stir.

 

[OzEire]

IMO they have far to many restrictions, on weekend tried to change 2 x Y with Plus Bundle SYD/HNL/SYD to 2 one way in J SYD/HNL plus pay any fare difference, had various answers but in essence answer was no. Really it cost them nothing yet they won't do it. So now I'll sell em on Gumtree instead.

When are they for ? How much are you looking for (is there a name change fee ?)

 

[ianfly30]

A similar experience with Jetstar. Selected the Plus bundle which includes seat allocation, status credit, AND a meal on the SIN-RGN leg. At the payment stage the pricing had added a meal charge of $15 on top of the Plus bundle charge. Credit card details are loaded and ready to complete the purchase. Contacted the Jetstar call centre for advice on how to correct the double charge. Advised not to complete payment but to back the booking up to remove the meal component. This process causes the Jetstar site to hang.

Then advised to try completing the payment anyway - this is of course now also impossible. Told to start the booking process from scratch again - but now a higher fare turns up in the booking - $135 base fare now increased to $152. Call centre person tells me she is unable to do anything about it. I identify myself as a Qantas Platinum frequent Flyer - call centre person repeats that Jetstar will not honour the original fare even though there was an error in the pricing and I was following her (Jetstar's) instructions to fix the error.

Ask to speak to the supervisor...... left on hold for an extended time as no supervisor available. Finally the call is transferred - I am told (lectured) again that Jetstar will not honour the fare even though it was a Jetstar error.....offered a 'solution' where I pay a much higher fare (over $200) and Jetstar will send me a voucher for $50 to use on another flight in the future. I remind the supervisor that I am a Qantas Platinum Frequent Flyer, that the fault was on Jetstar's website, and that I had followed the call centre employee's instructions.....told Jetstar might belong to Qantas but my loyalty status makes no difference. They will not accept any responsibility and I should just pay what now shows on the website. If I want to complain - write a feedback form to Jetstar

During the wait time I had logged into the Tiger website - and found a better timed flight for $88. Jetstar will not price match as the Tiger flight is not within 1 hour - in a market where both carriers only fly once daily. So I have booked Tiger - and will use SQ to Singapore instead of Qantas... this will bring up Star Alliance GOLD for the year. Tiger's bundle offer also provides access to SATS lounge at Changi and priority boarding. Something Jetstar cannot provide as the Qantas Lounge in Singapore is not open in the morning - even though almost all the connections from Qantas to Jetstar require an overnight stop in Singapore to take morning flights.

A follow up call to Qantas Customer care brings an assurance that Jetstar are supposed to recognise Qantas loyalty status - but the Jetstar clearly has a different set of instructions..... and no interest in Qantas Frequent Flyers or any notion of service recovery. Not expecting great things from Tiger - but the $70 difference from Jetstar will buy a couple of dinners.

 

[dfcatch]

Yep Jetstar will pretty much automatically offer the $50 voucher if the wind blows in the wrong direction.

"Go f$&k off and fill in the feedback form and we don't care that our website is **** - we don't believe in customer service."

This is the remnants of Alan Joyce's Jetstar Mark I that still permeates the culture to this day.

I'm totally ok with JQ being such a dingy non-service airline - I simply resent being forced to fly it when I would rather fly QF, pay more, but be treated decently.

 

[MEL_Traveller]

that's quite interesting... 'cause my experience internationally is that I prefer JQ now to QF. At least in terms of cabin crew and particularly at Singapore airport. My last dealings with their call centre (which was based in Asia) were nothing short of outstanding (for a price match).

 

[Airwalk74]

I will never fly Jetstar again...11 hour delay SIN - PER and no compensation at all. Then left my iPad on the plane and calling Jetstar to try and get it back...ongoing what an experience. Fill in the form on the internet. Never again.

 

[ozbeachbabe]

Did you contact baggage services on arrival to fill in a report or contact ground staff who could check.

I don't know if other airlines would offer any compensation for an 11 hour delay either.

If you had travel insurance they may reimburse you for additional expenses incurred as a result of the delay.

Are you out of pocket for anything?

 

[drron]

Now OZ.I told in my last TR how AA compensated us for a nearly as long delay out of MIA.Didn't have to ask and the points were in our account before we landed at our destination.
Probably unkind comparing AA International F to JQ though.

But delays occur with any airline.And no airline is responsible when a pax leaves something on a plane.However JQ is responsible for finding a jacket for me that I left on a JQ flight into SYD.The only time I have got anything back and fortunately the only thing of any value.

 

[Airwalk74]

I have never had a 11 hour delay or anything like it and travel a lot. My niece was delayed in getting back to uni and I booked the Transit Hotel. Have a debt of 11 hours of my life I will never get back. And got to speak to people in other countries who could not help me to contact anyone at the airport to see if it had been found. When dropping my niece later in the day at domestic to fly to MEL I asked in QC if they could help and they called the Int Airport and found it. So Qantas all the way if they had SIN flights. Did enjoy my trip to Telunas Private Island though and SIN first timer. But think I will give Jetstar a miss next time.

 

[drron]

So someone from JQ had your Ipad and handed it in.well done JQ.
As for 11 hour delays just keep reading AFF.They are far from rare and unbelievably occur with other airlines than JQ.

 

[Airwalk74]

Yes thanks to Qantas not JQ for getting my iPad back. Regardless JQ has lost 2 customers. Although my niece did enjoy QC SIN.

 

[drron]

Yes thanks to Qantas not JQ for getting my iPad back. Regardless JQ has lost 2 customers. Although my niece did enjoy QC SIN.

I am afraid you are totally wrong.Someone from JQ must have handede in your ipad.If not QF could not have found it.
The people at the QP are there to help customers.JQ staff being employed by a LCC have other jobs to do.Some therefore may brush you off.when my jacket was left behind the JQ staff member didn't brush me off but explained he had an aircraft to see off-much more important than a jacket I had stupidly left on a plane.
So I went to the website.found the number for lost property and rang.They said they had it so I gave a date and approx time when i would be back through SYD to pick it up.
Passengers do have some responsibility too.

 

[Airwalk74]

I rang multiple numbers, logged online and spoke to lost property...don't try and judge my experience by yours. Thanks and bye. The attitude regards the delay(due to weather in Perth which was rubbish) and the lack of interest from anyone I spoke to at JQ on phone and when I did get to the airport to pick it up was appalling. The price of the flights did not justify the service on the flight, the delay or the cut priced attitude. I have flown AirAsia and not had such bad service and attitudes. I will not fly JQ again and will advise others to avoid.