Jetstar, you make puppies cry.....

[samh004]

Have they been "Enhanced"?

They haven’t been seen in a while, though supposedly it’s the same person as on Twitter and Facebook and they’re seen occasionally. Clearly "frequent" flyers proved to be not their target!

 

[Boris spatsky]

Have had two JQi experiences recently, and i wont be going back (to SIN in Y and HNL in J).

Trip 1: Absolutely horrible experience all round in Y, only good thing was the QF FLounge in MEL

Allocated back row of the plane in the middle (no bundle so no seat selection as booked by client). Then told after takeoff that it was a crew rest area and had to move. Aircraft was ridiculously cold, when asked if they could turn the aircon temp up, told 'no sir, you must buy a blanket for $7'. I was in a large coat and jeans and was still freezing the whole way. Crew could not care less, overall experience horrible.

Trip 2: received three emails prior to departure that my APIS details for the US were incorrect, even though i had entered and checked them myself. Rang JQ, got the Phillipines call centre. They told me that all my details were wrong. I gave them the correct details. I receive another email the next day and have to ring back again. Then she tells me that i have to buy baggage. I say 'but is that not included in a business max fare' which completely confuses her. In the end i hang up knowing that it is included.

Sydney J check in a complete farce. Checkin opens 20 mins late, then seems to take about 20 mins per couple to check in. I was travelling with friend, who had booked the return leg on a different PNR to the outgoing leg on JQ call centre. They had put his details in backwards for name, ie last name first. Check in girl says he cannot travel as does not have a valid return ticket. He says 'but your call centre booked it and made a mistake' and she says ' its wrong sir, i wont let you travel'. 30 mins later she eventually conceded that she should change it. This is after she told us to go to the back of the line because we were holding up other passengers!

J onboard is terrible. Significantly worse than QF premium economy. Seats are terrible (sore back), crew chatting loudly and laughing the whole way even though an overnight flight, food shocking, wine average.

They have lost my business. I will actively avoid them on international legs from now on unless it is the only airline flying the route.

 

[serfty]

...
They have lost my business. I will actively avoid them on international legs from now on unless it is the only airline flying the route.

Did you provide feed back on these experiences to Jetstar?

 

[eastwest101]

Boris - JQ should not have allocated you the crew rest seats on the A330 (up the back on the left hand side), was it actually the case that you moved there yourself after take-off and were then told that it was a crew rest area?

As serfty has said - some of those issues are worthwhile putting as feedback to JQ, especially the check-in and call centre problems.

 

[ozbeachbabe]

Have had two JQi experiences recently, and i wont be going back (to SIN in Y and HNL in J).

Trip 1: Absolutely horrible experience all round in Y, only good thing was the QF FLounge in MEL

Allocated back row of the plane in the middle (no bundle so no seat selection as booked by client). Then told after takeoff that it was a crew rest area and had to move. Aircraft was ridiculously cold, when asked if they could turn the aircon temp up, told 'no sir, you must buy a blanket for $7'. I was in a large coat and jeans and was still freezing the whole way. Crew could not care less, overall experience horrible.

If a passenger has a boarding pass for a seat then it is for passenger use not crew use. If an airline wishes to provide F/A's with crew rest seats then those seats would be designated as such and not appear on a passenger seat map. It's possible the crew wanted the last row for themselves told the passenger it was crew rest even though it wasn't & told the pax move to another seat.

On QF aircraft crew rest seats don't even appear on the seat map either when checking in online or in the checkin system so it is not possible to allocate them to passengers.

It would be interesting to know if the JQ F/A Award has provisions for crew rest seats & if so what is the location of those seats.

 

[Boris spatsky]

It was 59E which is the middle seat. The left hand ones (A and B) have the curtain so i could understand that as crew rest. D, E and F were laying passengers in the middle of the two aisles. The staff member involved was Thai i think - nice guy, but he clearly stated that they were for 'crew rest' and when we argued that we had boarding passes with those seats on them he didn't seem to care. I had not moved anywhere before that - 59E was auto allocated to me and i sat in it.

I am yet to pen an email to JQ but i will.

On another note, bit dismayed that you pay for business class on JQ, yet get no tags on your bags stating Priority. On the flight back from HNL i was first through customs and my bag came dead last off the conveyor. Just another JQ let down. I have given them a good chance all the way back to when they flew the 717s from Impulse, but enough is enough.

On a good note, i was expecting a terrible lounge in HNL but was presently surprised. Very nice and cosy.

 

[eastwest101]

That must have been really full for you to be assigned 59E.

I have seen 56A & B & 57 A&B as the curtained off crew rest myself, but did notice a lot of extra stuff in 59E & F - in the way of blankets, headsets etc - so I imagine you were assigned these seats that the crew usually use for convenient storage - which is an inconveinience for them - but dosen't explain or condone what JQ crew said or did. For what its worth - I found the foreign crew (possibly Thai/Phillipino and Japanese) as pretty good when I flew with them once.

 

[JohnK]

If a client insists on booking flights can't you advise them to never ever book Jetstar flights? I am not that desperate for a job!

 

[eastwest101]

Or you can return the favour for the client by booking them on JQ.

 

[Boris spatsky]

They booked it on QF website and told me that they thought that all the legs were QF. Fail!

 

[amaroo]

Yep 100% sure about that. JQ cannot see a status level in their system and i can guarantee their check-in staff don't care either

I totally agree. I'm WP and commuted MCY-SYD-MCY weekly....over 160 return flights & they never once acknowledged my status. T2 lounge is as good as it gets on this route!

On a brighter note - client paid for my flights so I always purchased jetflex and received 40SC per return trip & an exit row aisle seat.

 

[MarkD]

I just love the title of this thread, every time I see it I laugh

 

[Timtammi]

I just love the title of this thread, every time I see it I laugh

Me too! in fact I was just reading it to Mr Timtammi and laughing..

 

[straitman]

I just love the title of this thread, every time I see it I laugh

Me too! in fact I was just reading it to Mr Timtammi and laughing..

I wonder if Qantastar are reading it also :!:

 

[ozbeachbabe]

I had a similar issue with SQ when my TA booked me a fare that does not earn miles and when I realised the same the booking had been ticketed.

A client has bookend me MEL/BNE/MEL with the first leg being on JQ, the return on QF. (all on one Qantas booking) - I had no choice in the matter, so I cant even blame myself for this mistake.

Had a similar experience. Client booked me on QF website, with one JQi leg, sans bundle. Tried to ring mysrlf to change, wanted $212 for it. I asked client and they said that the QF website gives you bundle. But it didnt.

Other channel = my misses. She didn't know so didn't select it.

SWMBO is not a mind reader. You assumed she would do something you wanted without being certain she knew how to book that feature. I realise this sounds terrible but had you ever considered doing the booking yourself?

Allocated back row of the plane in the middle (no bundle so no seat selection as booked by client).

They booked it on QF website and told me that they thought that all the legs were QF. Fail!

There seems to be a common theme to this thread which is bookings being make on behalf of the passenger by a third party so what needs to be addressed is who does the booking.

Okay, so the client may have to pay for it but that doesn't necessarily mean they have to book it.

Let's face it, most of you on AFF would probably know more than the people doing the booking so I would either book it direct with the airline assuming they can book it then give you 24 hours to pay so the client can call up & pay for it - QF should be able to do this.

I'm not certain you can do bookings with JQ/DJ/TT and put them on hold but if you are travelling on one of these airlines can you ask to speak to the person doing the actual booking before they book it so you can instruct them how to do it eg if JQ "after selecting the flight you need to select the plus bundle as that will allow the reservation to be changed without penalties" - the client needs to understand how selecting this option with benefit them. You of course will earn ff points & SC but the main reason you're selecting the plus bundle is for the client's benefit!

Maybe your company will allow you to book it & charge it to your company which in turn can be oncharged to the client with any other costs.

 

[JohnK]

They booked it on QF website and told me that they thought that all the legs were QF. Fail!

Not good enough really.

I am going to make it my dying wish to never ever fly this airline....

 

[amaroo]

Not good enough really.

I am going to make it my dying wish to never ever fly this airline....

JK, never thought you were the type that knocked something before you tried it!

 

[JohnK]

JK, never thought you were the type that knocked something before you tried it!

I have tried most things in life at least once.

Let's just say this is not likely to happen with Jetstar....

 

[amaroo]

I have tried most things in life at least once.

Let's just say this is not likely to happen with Jetstar....

Give it a go.....it's not that bad.

 

[JohnK]

Give it a go.....it's not that bad.

Give Jetstar a go?

No thanks. I don't need to be treated like an imbecile sitting in 59E! I have enough insecurity issues in my life without someone at Jetstar adding to them....