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Please reread what I wrote.
Neither have I, however, I've taken a slightly different approach because I have an existing correspondence trail and ongoing case reference with them, so rather than call and be read the script by some uninterested automaton call centre worker who just wants to get through her required quota number of calls for the day as quickly as possible so she can get home and watch F-Boy Island, I've written to them and fed their own words back to them in writing to ask why I've not been included.
Didn’t you already tell them you’re going to close your account, that you were concerned about the fee being imposed, so they credited you with $24 in advance?
Yes
Because they have stated in writing in multiple places that I am "a valued Latitude customer" and to back that stature up, they can see that my account currently has a balance of $7.5K owing on it (which comprehensively does away with any argument it isn't being used or is non-earning) and I have notified them of an intent to travel to Qatar, Norway, Finland and Netherlands in October using this card, which is afterall its main party trick and what it is entirely marketed and advertised as intended for. I am in essence the very living, breathing model of their most desirable user base. If I looked like Brad Pitt, they would hire me to play their idealised consumer in their next advertising commercial. That's why they should waive my fees.
Yep, and I would happily revise that decision if they amend their ways
It's completely unsurprising the call centre staff haven't been fully informed of what's going on either. From hearing first hand stories of former call centre staff, they are typically the last to know about changes and just have to 'wing it' until such time as they get told, if they ever do at all! Often, the callers are vastly more informed via forums like this one, than the actual staff being paid to masquerade as employees of the firm involved.
Fee for payment can be removed by paying direct from your bank account from the Latitude website. Takes a couple of days for the money to go through, but the acknowledgement is pretty much instant (ie that they have received your payment, even if the actual funds take a few days to arrive).
From memory, that was a very tiny window where that functionality existed without an easier alternative. It used to be that you could put the card into credit without penalty and then withdraw those funds for free from foreign country ATM in foreign currency converted at Mastercard rate with no fee. Then the Citibank Plus debit card came along and everyone used that instead being much simpler and left the 28° to function soley as the credit card it actually is.
).Correct. Exactly what I did. But didn't cancel the card. Just started using it as a credit card.
I didn't get the SMS or email and am disappointed to read your feed back. I used this card extensively over April, May and June spending about $8000.
Yeah, there's no "targeting" going on at all. There is zero logic to who gets the waiver and who doesn't. Even just thinking there's some super-technical algorthm going on to decide who's worthy and who's not is giving way too much credit to Latitude. They're idiots… not idiot-savant geniuses. They're Donald Trump, not Rain Man.So we have both people with lots of activity and $ on the card and those with little activity on it, not getting the waiver offer.
I got the waiver offer and I'm one of those "use it while overseas" so 3 or 4 bursts a year, including recently (although I intended to use my now fee-free and points-earning NAB card, but it got blocked
Very odd targeting.
