Loss of Qantas Platinum 1 member points due to members accidental death....

[Kathleen01]

I'm sorry to hear mannej that your amazed people express opposite opinions to yourself on this forum.
It's called communication

By the way, not all deaths are placed into Death Notices in newspapers. QANTAS does Not link up their transporting of deceased cargo to their Frequent Flyer membership data base nor previous passenger records, so no, they were NEVER aware of the correlation. The point is, It was NOT up to another person to advise QANTAS, of my husbands death.... End of story. It is also alarming that QANTAS took immediate action Without documentation proof. So by posting this, and having this Communication, may in turn assist any one of you P1 QF members, if your ever in the same situation. Asmim sure we re all aware, "nothing like this will ever happen to me", mentality does exist.

 

[Kathleen01]

That's a very good point. One that this communication, has opened up... Amoungst other topics.
Im not adverse to ANY polar opposite opinion, placed before me, but Im now being critiqued because I happened to mention, I was displeased in the manner proposed!

The ticket purchased was full Y. All three staff members in my husbands office are also P1 members- have been for the past 8 plus years( I know P1is relatively new) but Plat members... All know how to move change cancel re-route bookings and generally work the system... So I'm not taking about someone who s unfamiliar... There have been many scenerios posted, in which I'm trying hard to clarify, but at the end of the day, I know QANTAS has T&C's as most business do, and it is now up to me to either go legal against my husbands company for the value of those lost points, but to also place this terrible situation, out there in this forum, and to advise QANTAS of the potential for P1 members to bring possible litigation over such a issue. ( regardless if privacy has been breached) not best practice, in this dealings.
I think I have said all I need to say.
Have a QC brother in law who will act for me, and may post updated news, if anyone cares to read
thank you all, again.
Kind regards

 

[nlagalle]

The ticket purchased was full Y. All three staff members in my husbands office are also P1 members- have been for the past 8 plus years( I know P1is relatively new) but Plat members... All know how to move change cancel re-route bookings and generally work the system... So I'm not taking about someone who s unfamiliar... There have been many scenerios posted, in which I'm trying hard to clarify, but at the end of the day, I know QANTAS has T&C's as most business do, and it is now up to me to either go legal against my husbands company for the value of those lost points, but to also place this terrible situation, out there in this forum, and to advise QANTAS of the potential for P1 members to bring possible litigation over such a issue. ( regardless if privacy has been breached) not best practice, in this dealings.
I think I have said all I need to say.
Have a QC brother in law who will act for me, and may post updated news, if anyone cares to read
thank you all, again.
Kind regards

Kathleen01, if you choose to 'go legal' you need to be prepared for a shock at the end simply because Qantas value the points as zero, i.e. the hold no monetary value.

Frequent Flyer - About the Program - Terms & Conditions

19.3 Points do not have a monetary value and cannot be converted to money. They cannot be sold, transferred or exchanged other than in accordance with these Terms and Conditions. The prices for additional Points do not represent a monetary value for Points.

Also in the T&C it's spelt out pretty clear what happens to points upon death of a member:

Frequent Flyer - About the Program - Terms & Conditions

8.3 Membership will terminate automatically on the death of a Member. Points earned but not yet redeemed or transferred prior to the death of the Member will be cancelled. Qantas will close the Member's account on notification of the Member's death. Qantas will not be liable for any loss or damage whatsoever suffered by any person as a result of such cancellation.

The fact an employee of your late husbands company told Qantas he had died isn't a breach if any privacy acts, they may have told them as they were cancelling the ticket. i don't see how you have any argument about it.

As i said originally, your best option would be to pursue a conversation with the P1 line and see if they will bend the rules for you.

 

[sumthinfornuthin]

The other fact that may or may not be an issue could be if the points that have been accumulated in Kathleen01's husband's QFF account have been accumulated through business travel paid for by the Company then it might be a little difficult to take action against them.

I don't know but just raising the point.

Whilst the points are the property of the traveller they possibly have been received through payments made by the Employer for the tickets and to me it would seem a little rough to take legal action against them. Others may not agree..

If advising Qantas of the reason for a request for cancellation and refund of the ticket was providing a valid reason then I don't see what else could have been done. Whilst all persons might be "savy" QFF's I am sure there would have been grief at play with the co-workers and as such they may not have been even thinking of the outcome of that advice to Qantas.

If someone simply rang Qantas, unrelated to the cancellation of the ticket, then I see that as a totally separate and unwarranted situation.

I still suggest a polite, considered discrete, request to QFF is the best course of action. GOOD LUCK !!!!

 

[amaroo]

Good luck with your quest.

This thread has made me think - what if......

However, I'm not convinced a few hundred thousand QFF points is worth the hassle & heartache it appears to be producing!

 

[pshepvic]

Kathleen01, if you choose to 'go legal' you need to be prepared for a shock at the end simply because Qantas value the points as zero, i.e. the hold no monetary value.

Frequent Flyer - About the Program - Terms & Conditions



Also in the T&C it's spelt out pretty clear what happens to points upon death of a member:

Frequent Flyer - About the Program - Terms & Conditions


The fact an employee of your late husbands company told Qantas he had died isn't a breach if any privacy acts, they may have told them as they were cancelling the ticket. i don't see how you have any argument about it.

As i said originally, your best option would be to pursue a conversation with the P1 line and see if they will bend the rules for you.

You and I have both been saying pretty much the same thing, but apparently we're being offensive. I'm going to bow out now because I'm find it frustrating when we (and others) have pointed out facts, not opinions, that have been backed up with evidence from both the QF and government privacy sites, yet it is still suggested that we don't know what we're talking about.

To be honest, and let's be clear this actually is a personal opinion now, if my partner had just passed away the last thing I'd be worried about is a few frequent flyer points.


Sent from my iPhone using AustFreqFly app

 

[fersea]

Well said pshepvic. You said what so many others thought but weren't willing to say.

 

[mannej]

I am not going to start an argument as this thread is not the place, but I am not the one taking offence to differing opinions.

Like I stated, you have asked for the advice, and have shot people down who have had a different view point as to your desired view point. I find this amusing, not what has happened.

FWIW, if a P1 is entitled to keep their points at death, why not a WP, SG, PS, QP or NB?

 

[mella2007]

You have received some informative advice Kathleen via this thread, which is the most popular frequent flyer forum in Australia.
You have now mentioned your brother in law is a QC. Surely "legal advice" as you keep bringing up, could have and should have been discussed with him...as someone who is probably well respected in all aspects of the law. Perhaps he'd told you similar things you don't want to hear, hence why you've posted the same question in not only this forum but two others also.
I also find it hard to belief in your first post, that the first thing you did when your husband passed away was to transfer 100,000 points to your account.
Instead of coming on to a forum and asking for opinions and advice, perhaps letting us know the entire story would have been helpful (in terms of your trouble with insurance, the company etc)...and perhaps we would all be better in assisting the full story better.

 

[Pushka]

FWIW, if a P1 is entitled to keep their points at death, why not a WP, SG, PS, QP or NB?

Yes, I was wondering about the constant reference to the P1 status too. I am a lowly silver, but amass plenty of points thanks to Cove (Thanks Cove!). But I dont think my husband would even think to bother about points if I suddenly died. Well, at least I hope not

 

[straitman]

But I dont think my husband would even think to bother about points if I suddenly died. Well, at least I hope not

I hope my family would look after (my) the points if I fell off the perch. I would come back and haunt them if they didn't :!:

 

[legroom]

Loss of Qantas Platinum 1 member points due to members accidental death

.....

However, I'm not convinced a few hundred thousand QFF points is worth the hassle & heartache it appears to be producing!

+1

FYI, I am attaching an amusing story on a legal fight reported in the SMH some years ago (link)

In times of grief, stress or (in my case) anger, reasons tend to disappear.

Yes, I also had a SC in my corner with a convincing line of arguments.

So did Kerry Stokes in his C-7 case where he imported "the best" English QC to argue on his behalf, only to see $200M down the drain later on.

Nope, I'd have preferred to spend that $400K on multiple RTW in F if I had cooled down and listened to ... my better half who had preached forgiveness and a cool head.

Now, how many RTW trips in F would $400K give us ?

That would leave a lot more happy memories than the long reams of invoices from your adviser - a former judge, not just a QC - who relied on his footnote of "no responsibility for any advice" when things went pear shaped

Kathleen01, all the best in your quest for justice

I hope you would be happy & satisfied in whatever course you choose to adopt.

Perspectives !

The forest and not the trees, please

 

[smit0847]

This thread has turned nasty and should be closed IMO.

This is not what AFF is about.

 

[mannej]

This thread has turned nasty and should be closed IMO.

This is not what AFF is about.

I don't think the thread has turned nasty. It is a sensitive subject, but I see no reason for it to be closed.

 

[support]

I don't think the thread has turned nasty. It is a sensitive subject, but I see no reason for it to be closed.

The thread is now of public record and as such it is not appropriate to close or hide the thread. It actually shows the many differing opinions that people can have about a subject whilst still remaining civil to each other.

 

[smit0847]

I don't think the thread has turned nasty. It is a sensitive subject, but I see no reason for it to be closed.

What a joke... suing your late husbands company because they informed someone he had died? All for some measly frequent flyer points? What has society become...

I hope that my wife doesn't act in a similar way if I die...

really?????

 

[pat25d]

Surely Qantas would be more accommodating/compassionate if someone contacted them personally and acknowledge that while they have no legal obligation to do something, any compensation/flexibility would be appreciated; compared to threatening them with legal action for something which is pretty clearly not a breach of any legislation or even their own terms and conditions.

 

[pat25d]

really?????

I don't believe I was being nasty, more expressing my utter disbelief at the attitude of the OP.

Legal costs, damage to reputation and burning of bridges with the late husbands employer is not worth 400,000 FF points

 

[Bundy Bear]

I hope my family would look after (my) the points if I fell off the perch. I would come back and haunt them if they didn't :!:

You aren't going anywhere just yet, but please stay away from perches.

If you need help with your points just give me your frequent flyer numbers and passwords for later use, much later that is.

Death is a very sensitive subject and in the time of grief people can react differently.

 

[Simo]

Grief can make people do things and make decisions that they would not normally make.

IMHO at this moment in time the widow would have more pressing issues than a few FF points.

The legal costs for this matter could easily blow any perceived value of the points as we know points have actually no monetary value.