Deceased Qantas Plat member points.... Here's what happened, one year on.
Hello everyone, here is my update on my late husbands Plat FF points saga. As you know our happy kangaroo airline has rules in place called T&C and depending on the staff member you speak with, these baseline rules can be modified, or aheared to.
After speaking to many staff, who were all in "Customer Service" I landed on the desk of a Platinum Executive supervisor who again could not assist.
Eventually after advising how my husbands account had been shut down on being advised by a Third Party, without consult with myself, let alone a copy of a Death Certificate , I was allowed to have 50% deposited into my ff account.
I was and still am, so upsept towards Qantas Plat team, not only did they not acknowledge my husbands death( they were in fact notified!!!See above story ) with a Condolence card, they have wiped his account number from their records. As though he never existed.
The supervisor tells me they are not set up, in Systems, to merge this type of information ( death of a member) to a team who would liase and consult with next of kin to discuss account closure.
The women in this team were uncaring, unhelpful, and unsure how the scenerio had played out. There was no telephone recording that they could rely on, or read back to me with names dates conversation that had taken place in order to cancel his account.
I urge all Plat FF to leave your account details with several trusted family members, as Qantas have in place , Family Transfer!!!
I have now given my inlaws my husbands points to visit for our first year memorial service. His children have missed out.
QANTAS have missed out. I am now setting up Virgin FF account and vow Never again Qantas shall I deal with such heartless women who seem to think your at their mercy.
My husband gave you not only $$$$ weekly, he praised your airline by NOT going to Velocity when they approached him with a fantastic offer.
To think I even arranged to bring his body home on Qantas not knowing how you treat your members, once they no longer are of value to you.
Shame Shame Shame on you Qantas.
Never again will I fly you.
