Lounge Access changes pending that affect all?

[serfty]

To me it seems they have copied and pasted the rules for international business lounge instead of the domestic business lounge. It is a bit disconcerting that there are different rules displayed on different parts of their website. Hopefully Qantas will sort it out soon.

It's not the first time this has hapPened with the various incarnations of the lounge access page over the years.

Posted on a wing and a prayer

 

[UP4014]

The communication to QP members during this entire episode has been appalling.

It has, but I did get an offer in the mail yesterday in a QF envelope for ANZ life insurance and maybe I could win 10K points. :shock: Straight to the bin.

 

[pagingjoan]

Said it before and I'll say it again. Look at the "Eligibility and Access" page! It is vastly more relevant than the generic information listed against lounge location.

For what it's worth, medhead (and, in this context, that probably means half of a quarter of not-much-at-all), the provisions I quoted re access to the Arrival Lounge came from the QF site under the heading
[h=2]Lounge Access and Eligibility[/h]Again, for what it's worth (with the same qualification as above), the link from the Access and Eligibility page to the Partner Airline Lounges (AA.com) brings up the following message:
[h=1]Site Temporarily Unavailable.[/h]That has been the situation for the past few hours. Don't know if it has been so prior to this morning.

A work-in-progress, as everybody agrees. At the moment, I don't think that there is a definitive source for any of these provisions that could be used with confidence. Let's hope for a quick resolution.
pj

 

[simongr]

Losing the arrivals at access at LHR T3 is a bit of a blow. Not catastrophic and I am not actually sure whether we were actually entitled to access...

 

[gogo419]

It seems all the qantas lounges have gone back to the information that Is displayed on the eligibility & access page.

Lounge Location | Australia | Melbourne International | International First

cant link properly sorry as I am on iPhone...

 

[Danger]

Losing the arrivals at access at LHR T3 is a bit of a blow. Not catastrophic and I am not actually sure whether we were actually entitled to access...

According to the live information on the website now, accessed by following the links from qantas.com>fly>The Qantas Club>Qantas Club Lounges>Associated Lounges>London (Heathrow) Terminal 3 and then selecting the AA Arrivals lounge, Platinums, Golds and even Qantas Club members have access.

Lounge Locations | Europe | United Kingdom | London Heathrown Airport | Associated Lounges

 

[pagingjoan]

Losing the arrivals at access at LHR T3 is a bit of a blow. Not catastrophic and I am not actually sure whether we were actually entitled to access...

Some other threads on this but the LHR T3 Arrival Lounge (AA operated) has been promoted on the QF site as accessible, depending on Class of Travel etc, and many AFF posters have reported using that lounge.
Don't know that it has been lost.
Just no reliable information on anything related to lounge access at the moment and the AA link from the QF site has not been working this morning.

 

[medhead]

Re: Galleries access... NOT quite 'reinstated'?

For what it's worth, medhead (and, in this context, that probably means half of a quarter of not-much-at-all), the provisions I quoted re access to the Arrival Lounge came from the QF site under the heading
Lounge Access and Eligibility

As best I can work out you've quoted from the Lounge Locations, that now includes access and eligibility:

Am I going cross eyed, with all these changes?
From the QF website:
The ARRIVAL Lounge Heathrow - "Associated Lounge - American Airlines" - states as Eligibility Criteria (I am including just a few examples, in the interests of space. Bolding is mine.):

International First	Next onward flight that day must be a Qantas or British Airways flight. One guest permitted and must be travelling with a member.
International Business	Next onward flight that day must be a Qantas or British Airways flight. One guest permitted if travelling on a Qantas operated and marketed flight.[SUP]^[/SUP] No guest permitted if travelling on British Airways.

[TH="colspan: 2"][/TH]

Platinum	Next onward flight must be on a Qantas, Jetstar[SUP]+[/SUP] or oneworld flight number.[SUP]#[/SUP] One guest allowed and must be travelling with the member

[TH="colspan: 2"][/TH]

Since when did access to the Arrival Lounge depend on next onward flight?

Those are the words that come up when you select a lounge location at the link provided in the OP. Note the first 2 words of the link.

Lounge Locations | Australia | Sydney Domestic | Domestic Business

What I am saying is that we should be looking at the Eligibility and Access page that I posted earlier in the thread and that also has not changed.

I suggest you all go and look here:
Eligibility and Access to The Qantas Club lounges

A work-in-progress, as everybody agrees. At the moment, I don't think that there is a definitive source for any of these provisions that could be used with confidence. Let's hope for a quick resolution.
pj

I agree, a work in progress to include the eligibility outline with the lounge location. Just that someone has stuffed up and it gets that same information for each lounge. If they were changing the rules then I would have expected them to change the Eliglibility page as well. They haven't, so IMO, this is a website improvement gone wrong, not a rule change gone wrong.

 

[awilcockson]

It seems all the qantas lounges have gone back to the information that Is displayed on the eligibility & access page.

No the information on the actual lounge pages still conflicts with the Eligibility and Access page:

For SYD domestic J lounge for instance ...

lounge page -Platinum:

Next onward flight must be on a Qantas, Jetstar Airlines[SUP]+[/SUP] or oneworld flight number.[SUP]#[/SUP]

One guest allowed and must be travelling with the member

Eligibility & Access - Platinum:

Must be travelling on any flight the same day that shows Qantas, Jetstar Airlines[SUP]+[/SUP] or a oneworld flight number on your ticket.
Two guests allowed and do not need to be travelling.

 

[Danger]

Re: Galleries access... NOT quite 'reinstated'?

I agree, a work in progress to include the eligibility outline with the lounge location. Just that someone has stuffed up and it gets that same information for each lounge. If they were changing the rules then I would have expected them to change the Eliglibility page as well. They haven't, so IMO, this is a website improvement gone wrong, not a rule change gone wrong.

I don't disagree with your logic medhead. I agree that, chances are, we've been hit with webpages that haven't been proofed and are indeed providing incorrect information.

However, QF's recent record on providing accurate lounge information is, rightly I believe, causing many to be nervous. To what extent the information is incorrect is a worry. What's more, we know that changes to the QF website can take days and months to occur. What happens if the proofreader misses, for example, Platinums being entitled to two guests at domestic lounges? A flurry of emails to QF may not be enough for them to correct their error (assuming it is one) in a timely fashion.

 

[simongr]

According to the live information on the website now, accessed by following the links from qantas.com>fly>The Qantas Club>Qantas Club Lounges>Associated Lounges>London (Heathrow) Terminal 3 and then selecting the AA Arrivals lounge, Platinums, Golds and even Qantas Club members have access.

Lounge Locations | Europe | United Kingdom | London Heathrown Airport | Associated Lounges

Some other threads on this but the LHR T3 Arrival Lounge (AA operated) has been promoted on the QF site as accessible, depending on Class of Travel etc, and many AFF posters have reported using that lounge.
Don't know that it has been lost.
Just no reliable information on anything related to lounge access at the moment and the AA link from the QF site has not been working this morning.

The key thing is that it says "Next Onward Flight That Day" - if terminating in LHR it would appear you have no access.

 

[Flashback]

I'd love for a QP member to rock up to the Dom J lounge with a printout of the current website and try to get access

 

[pagingjoan]

Re: Galleries access... NOT quite 'reinstated'?

As best I can work out you've quoted from the Lounge Locations, that now includes access and eligibility: <snip>

My starting point was actually the Eligibility and Access page, then scrolling down to the (Eligibility and Access) Partner Airline section. The text in that section does not address the Arrival Lounge, as it refers to onward travel. Then, as you say, the link for supplementary information related to Eligibility and Access takes you to the locations, where the Arrival Lounge text is again in error. Probably a waste of everybody's time in debating any of this further until QF sorts out the website problems.

 

[gogo419]

I'd love for a QP member to rock up to the Dom J lounge with a printout of the current website and try to get access

Back to platinum only....

Lounge Location | Australia | Melbourne Domestic | Domestic Business

 

[pagingjoan]

The key thing is that it says "Next Onward Flight That Day" - if terminating in LHR it would appear you have no access.

Previously, the website showed:
Qantas First and Business customers travelling on Qantas are eligible to use the American Airlines arrivals lounge when arriving into Terminal 3.

 

[reductionist]

I can see that the 2 guests rule has been reinstated.

The wording is so clumsy.

Two guests allowed - does not need to be travelling.

 

[Danger]

I can see that the 2 guests rule has been reinstated.

The wording is so clumsy.

But the domestic Business lounges pages says one guest and must be travelling.

Grrrrr.

 

[reductionist]

But the domestic Business lounges pages says one guest and must be travelling.

Grrrrr.

My bad, I was looking at the QP rules. Not the J lounge rules.

 

[awilcockson]

too slow

 

[kevrosmith]

One wonders if Qantas (looking over shoulder for Red Roo) isn't monitoring this thread to discover all places they need to update with the latest info: we all seem to be very forthright in providing them the feedback.

What a shame, more Qantas "enhancements".