Lounge Access Help Desk

[admin]

Background to this thread
We have noticed an increase in the posting of questions regarding what Airport Lounges are available at specific airports when travelling on specific airlines. While one can be assured of access at the airline lounge when travelling on that airline (provided you have Lounge membership), thing start to get complex when travelling on a codeshare or partner airline.

Posting Guidelines
Please post your questions about Lounge access in this thread. Be sure to include the airline you are travelling on, the airport (and terminal, if known), and any Airline Status or Airport Lounge membership programs you have.

When answering questions, please include the original question. This will assist in readability and management of the thread.

(Special thanks to Princess Fiona for suggesting this new thread.)

 

[jpp42]

I could be wrong but my understanding is that in Honolulu you are directed to a partner lounge if you are otherwise eligible to enter the Qantas lounge. You're be given an invitation at check-in.

Hmm, according to the lounge access eligilbity page ( https://www.qantas.com/ar/en/qantas...lounges/qantas-lounge-access-eligibility.html), Jetstar passengers don't get access to partner lounges, only Qantas ones. Are you suggesting that this is a temporary measure for HNL because there used to be a QF lounge there and they haven't formally designated the airport as partner lounge only? I could see this apply for Business Max fares but I don't rate my chances on a Y fare, but I supposed we'll see It's an early morning flight anyway so I don't plan to arrive too far in advance.

 

[MEL_Traveller]

IIRC it is a special measure while the Qantas lounge is closed. Ordinarily you would not have access to partner lounges.

 

[dairyfloss]

I'm a QFF WP flying on JQ3, SYD-HNL (dep 17:30), with my partner (NB) on same flight. I was surprised to see that it seems we're eligible to access the International First lounge even though I'm on a cheap economy fare on Jetstar (JQ flight number). Is this correct - surely Qantas isn't quite that generous? Also, JQ3 has been frequently delayed up to 4 hours lately - I assume that I'd be kicked out if this lounge closes even if our flight hasn't boarded yet? Probably won't be an issue though, as it seems QF25 is scheduled for 21:35 that evening.

Is there any lounge available in HNL for the return flight? It seems not since there is no Qantas-operated lounge at the moment, but just checking.

Edit to add: I also have a Qantas American Express Ultimate Card, but I've never figured out if that gives access to any Amex-associated lounges or not, there are so many different types of Amexes I've been confused.

On the bolded part of your question, the later flight you mentioned is one to provide comfort... but also keep in mind they sell JQ3 as QF5573, and so there's folks on the manifest who've booked that fare on RTW tickets or otherwise that need to be looked after, as well. You should be fine. At least you know now you are able to consume the JQ fare margin in Taittinger NV whilst in the F lounge!

Aloha,
Matt.

 

[serfty]

IIRC it is a special measure while the Qantas lounge is closed. Ordinarily you would not have access to partner lounges.

There are exceptions.

For example, pre-covid at BKK, SG & WP flying 3K (Jetstar Asia) had access to a "Miracle" lounge after Qantas closed their lounges there

 

[SYD]

There are exceptions.

For example, pre-covid at BKK, SG & WP flying 3K (Jetstar Asia) had access to a "Miracle" lounge after Qantas closed their lounges there

OT but is/was the “Miracle” lounge like one of those US domestic flights where 50 wheelchair PAX board but only match fit sprinters deplane?

 

[henrus]

There are exceptions.

CHC and ZQN are still the case where it's a partner lounge but can be accessed whilst flying on JQ.

 

[eric2011]

Travelling QF J. Can I guest someone into the lounge if they’re not travelling.

 

[Princess Fiona]

Travelling QF J. Can I guest someone into the lounge if they’re not travelling.

Yes you can guest one person. They do not need to be traveling.

 

[eric2011]

Yes you can guest one person. They do not need to be traveling.

Thanks PF. I thought so but just needed confirmation.

 

[Mort]

A semi hypothetical question, as WP, if I am traveling domestic with additional family members and they have no lounge access, could I guest 2 + child into the QP and then leave, collect my wife and children and guest them into the J lounge? Or vice versa. Is there anything that prevents me doing this?

 

[MARTINE]

A semi hypothetical question, as WP, if I am traveling domestic with additional family members and they have no lounge access, could I guest 2 + child into the QP and then leave, collect my wife and children and guest them into the J lounge? Or vice versa. Is there anything that prevents me doing this?

Clever!

 

[MEL_Traveller]

A semi hypothetical question, as WP, if I am traveling domestic with additional family members and they have no lounge access, could I guest 2 + child into the QP and then leave, collect my wife and children and guest them into the J lounge? Or vice versa. Is there anything that prevents me doing this?

Qantas Club terms and conditions state that guests must be accompanied by the member: https://www.qantas.com/au/en/frequent-flyer/the-qantas-club/terms-conditions.html#lounge-access (at 10.3)

Once you leave one of the lounges your guests would no longer be accompanied by you and could be asked to leave.

 

[exLXCXFF]

Yes, as long as its a QF flight number on the NZ domestic service.

https://www.qantas.com/au/en/qantas-experience/network-and-partner-airlines/air-new-zealand.html

All good - worked out smoothly. They asked me for my QF Gold card because the boarding pass showed the NZ number. Regional Lounge in Wellington closed on weekends, so had to treck over to the Domestic Lounge (need to go through security screening but that was a breeze).

 

[Yearlylonghaul]

Prior to travelling to the UK earlier this year, I paid to join Qantas Club specifically to gain access to Qantas lounges for my wife and I. We travelled by QF1 Sydney, Darwin and onwards to London, both legs on a 789 seated in Premium Economy. On arrival at Darwin, we were denied access to the Qantas International Transit Lounge. We were advised that the Lounge was full and that they were only permitting Platinum members to enter.
There was quite a few people behind us also wishing to gain entry into the lounge that were also turned away. The aircraft that we were on had a delayed departure from Sydney and on arrival at Darwin it appeared that it was the only aircraft at the terminal. The terminal appeared to be absolutely deserted apart from the passengers from our aircraft.

The Qantas website says the following for access to that Lounge;
"Customers eligible to visit the Qantas Darwin International Transit Lounge include:

• Qantas Frequent Flyer tier members – Platinum One, Platinum, Gold
• Qantas Club members
• Qantas Business customers
• Chairmans Lounge members
• Eligible oneworld partner members

I understand that the Qantas International Transit Lounge at Darwin was only a temporary lounge. Nevertheless, It must have been a lounge that could not cater for even one plane load of eligible passengers.
Is it likely that if I complained to Qantas in writing about not getting a service that I paid for, that I would actually get a response from Qantas? And secondly who should I contact to make a complaint? I have tried to contact Qantas in the past about another matter and did not even get any response following messages left on their contact phone service nor in response to an email request about the same matter.
Any advice appreciated - Philip

 

[dairyfloss]

Prior to travelling to the UK earlier this year, I paid to join Qantas Club specifically to gain access to Qantas lounges for my wife and I. We travelled by QF1 Sydney, Darwin and onwards to London, both legs on a 789 seated in Premium Economy. On arrival at Darwin, we were denied access to the Qantas International Transit Lounge. We were advised that the Lounge was full and that they were only permitting Platinum members to enter.
There was quite a few people behind us also wishing to gain entry into the lounge that were also turned away. The aircraft that we were on had a delayed departure from Sydney and on arrival at Darwin it appeared that it was the only aircraft at the terminal. The terminal appeared to be absolutely deserted apart from the passengers from our aircraft.

The Qantas website says the following for access to that Lounge;
"Customers eligible to visit the Qantas Darwin International Transit Lounge include:

• Qantas Frequent Flyer tier members – Platinum One, Platinum, Gold
• Qantas Club members
• Qantas Business customers
• Chairmans Lounge members
• Eligible oneworld partner members

I understand that the Qantas International Transit Lounge at Darwin was only a temporary lounge. Nevertheless, It must have been a lounge that could not cater for even one plane load of eligible passengers.
Is it likely that if I complained to Qantas in writing about not getting a service that I paid for, that I would actually get a response from Qantas? And secondly who should I contact to make a complaint? I have tried to contact Qantas in the past about another matter and did not even get any response following messages left on their contact phone service nor in response to an email request about the same matter.
Any advice appreciated - Philip

You would have had eligibility to access the lounge, but not a guarantee of access. This is true of lounges at any time, where capacity controls may result in some pax being redirected to another lounge, or excluded altogether. Status will always be a factor in who could be impacted, and QC isn’t far off the base when it comes to status, I’m afraid.

You could write and express displeasure and perhaps some compensation in the form of points might come, but I wouldn’t be expecting much, particularly for the point in time where you had traveled. Everything was out of order at that time.

Cheers,
Matt.

 

[MEL_Traveller]

You would have had eligibility to access the lounge, but not a guarantee of access. This is true of lounges at any time, where capacity controls may result in some pax being redirected to another lounge, or excluded altogether. Status will always be a factor in who could be impacted, and QC isn’t far off the base when it comes to status, I’m afraid.

You could write and express displeasure and perhaps some compensation in the form of points might come, but I wouldn’t be expecting much, particularly for the point in time where you had traveled. Everything was out of order at that time.

Cheers,
Matt.

I take a different view. I think if an airline says you have lounge access type should be entitled to it. Otherwise a first class passenger could turn up to the Sydney lounge and be told it’s full and they can’t have access?

Single use, priority pass or credit card lounge access I can understand are subject to fluctuating numbers and capacity constraints, but airlines should know how many ‘permanent’ members with lounge access they have on any flight, and accommodate them accordingly. Or offer compensation.

 

[dairyfloss]

I take a different view. I think if an airline says you have lounge access type should be entitled to it. Otherwise a first class passenger could turn up to the Sydney lounge and be told it’s full and they can’t have access?

Single use, priority pass or credit card lounge access I can understand are subject to fluctuating numbers and capacity constraints, but airlines should know how many ‘permanent’ members with lounge access they have on any flight, and accommodate them accordingly. Or offer compensation.

Outside of the pandemic, I doubt it’s very often this occurs, and agree and noted that compensation could be sought… but important for perspective, this was not the SYD F lounge or an International J lounge, it was a capacity constraint in a ‘pop-up’ transit lounge (catered for by the DRW DOM QC) for a temporary routing during a period when LHR airport operations caused numerous cancellations and other downstream issues. Other lounges which can get by during busy periods were impacted by COVID density requirements and prevented from being able to operate as designed for, as well. Not everything can be perfectly planned for.

Cheers,
Matt.

 

[Craig22]

I'm a Qantas Platinum member flying out of Kansai on Jetstar. I booked the flight using QFF points and have a ticket with the Qantas letterhead but I'm assuming I won't have access to Oneworld lounges. Hoping I'm wrong. Can anyone help?

 

[NM]

How you paid for the flight and the logo on the e-ticket receipt makes no difference for lounge access rights,

OneWorld lounge access is define at the OneWorld web site.

Airport Lounges: oneworld Lounges & Airport Lounge Access

Enjoy airport lounge access at 600+ airport lounges worldwide through your oneworld Priority tier. Exceptions may apply.

www.oneworld.com

which states:

... when departing on any flight marketed and operated by any oneworld member airline, ...

"Marketed by" refers to the airline whose flight number is on your ticket.
"Operated by" refers to the airline that is operating the flight.

So even if you were on a QF flight number on that flight, it is operated by JetStar which is not a OneWorld member airline.

Qantas does allow Qantas FF memebrs with Gold or higher status to access Qantas lounges when flying on JetStar flights. But this is not the case for your situation (no Qantas lounge at Kansai).

 

[serfty]

Jetstar websites indicate they do not even provide lounge access for their KIX-CNS Business Max passengers.

https://www.jetstar.com/au/en/help/articles/lounge-access-for-business-max-passengers