Lunch with Lesley

[ComeFlyWithMe]

Based on the recent 'simplification', what is to say that RR doesn't amass a database of which FF# belongs to which outspoken AFF member to profile their account to model new 'enhancements'?

That's all very conspiracy theory. I'm just annoyed I'll be on QF1 in F that day, oh and it's a FASA too

 

[Shelf]

Based on the recent 'simplification', what is to say that RR doesn't amass a database of which FF# belongs to which outspoken AFF member to profile their account to model new 'enhancements'?

That's all very conspiracy theory. I'm just annoyed I'll be on QF1 in F that day, oh and it's a FASA too

[/humour]

Fixed

 

[JohnM]

You never know your luck, you may even get to meet a Red Roo.

What, it's a family . Hope the kids are well-behaved :mrgreen:.

 

[Aus ATC]

My questions are submitted and fingers crossed. While not doubting any PR objective, it will be a great opportunity to meet a Red Roo or 2, as well as other members of this forum.

Red Roo - if I am selected, can you remind me of the questions I asked (I think I remember, but I forgot to tick the "keep a copy of this PM in my sent folder" box...)

 

[samh004]

Based on the recent 'simplification', what is to say that RR doesn't amass a database of which FF# belongs to which outspoken AFF member to profile their account to model new 'enhancements'?

I'm sure they already know most of our numbers

 

[TheEmu]

Will this be the "simplified" Rockpool menu?

Nope - this the "fairer" bill of fare.

 

[TheEmu]

Entirely agree. The first one, just prior to the launch of P1, was informative for both QF and us. It was an entirely useful day from both sides from what I can gather (and the fact they have run a second, and now a third, prove that it's obviously of benefit to both parties).

Kudos to a company for engaging their most frequent travellers in an interesting way.

Agreed - kudos for engaging - but it would have appeared a much more genuine attempt to engage if they'd organised this before they released this s#!t storm upon themselves and their most (unsuspecting) frequent travellers. Doing it now makes it look like a PR excercise in damage control.
Have a nice lunch anyway.

 

[harvyk]

Maybe Loyalty should make three interesting questions to ask the group (of course, we will discriminate whether they are interesting questions or not, and we don't tend to sugar coat either).

Anyway, your post is a reminder for me to get my skates on and send those questions.

I think this is a great idea, and I'd love it to have the opportunity to answer a few questions from Red Roo (which don't come in survey form)...

 

[Princess Fiona]

Agreed - kudos for engaging - but it would have appeared a much more genuine attempt to engage if they'd organised this before they released this s#!t storm upon themselves and their most (unsuspecting) frequent travellers. Doing it now makes it look like a PR excercise in damage control.
Have a nice lunch anyway.

I have no insider knowledge but I strongly suspect this lunch was in the pipeline before the changes were announced.
Despite the marketing gurus "Simpler and Fairer" spiel I doubt QF are naive enough to think that all of their highly engaged members here on AFF would be happy with the changes in their entirety not least of all the changes to MASA's.
Pre-emptively announcing the lunch would have led IMHO to a million more conspiracy theories and posturing and then snowballed even further onto this thread at the time of the announcement.
I'm going to take this for what it is:
Another effort by QF to engage proactively with the AFF community. The fact that it comes at a time of great change and turmoil for the both the business and the customers is commendable IMHO
YMMV

 

[JohnK]

I have no insider knowledge but I strongly suspect this lunch was in the pipeline before the changes were announced.

I think you are spot on there.

My PM with 3 questions has been sent to Red Roo. Here is hoping.

 

[trippin_the_rift]

Based on the recent 'simplification', what is to say that RR doesn't amass a database of which FF# belongs to which outspoken AFF member to profile their account to model new 'enhancements'?

That's all very conspiracy theory. I'm just annoyed I'll be on QF1 in F that day, oh and it's a FASA too

And now RedRoo has your FF too

 

[RooFlyer]

I have no insider knowledge but I strongly suspect this lunch was in the pipeline before the changes were announced.
Despite the marketing gurus "Simpler and Fairer" spiel I doubt QF are naive enough to think that all of their highly engaged members here on AFF would be happy with the changes in their entirety not least of all the changes to MASA's.
Pre-emptively announcing the lunch would have led IMHO to a million more conspiracy theories and posturing and then snowballed even further onto this thread at the time of the announcement.
I'm going to take this for what it is:
Another effort by QF to engage proactively with the AFF community. The fact that it comes at a time of great change and turmoil for the both the business and the customers is commendable IMHO
YMMV

I strongly suspect it was originally scheduled as an 'Aquire launch' related event, but sorta morphed a bit (see the original invitation from RR). Anyone who included a question about Aquire may have a head start in selections

 

[RooFlyer]

Speaking of QF engaging with the punters ...

I remember many years ago receiving an invite out of the blue to attend a meeting with 'Qantas' (actually some survey mob, but on behalf of Qantas) face to face, with about 10 other QFFers from Adelaide (where I was living at the time). It was just after regular work hours so was convenient to attend.

It took about an hour, and it was 'live' discussion between the host (professional meeting facilitator type person) and we QFFers about many aspects of the QFF scheme, as I recall, including what we wanted from Lounges, what we used etc etc, how we went about making bookings, what was good, what was bad about the QFF scheme. I remember we even ended up submitting our sketches for an 'Ideal' lounge lay-out (I remember as at the time I was very keen for a separate 'family' area in the larger lounges where kids could play a bit without disturbing the rest of the lounge). There was a Qantas rep present, can't recall how senior, but he answered questions we put to him on why things were done in certain ways.

As I said, it was a fair time ago ... maybe 15 years? But it made an impact, as I recall it clearly! We even got paid for our time!

THAT is engagement, folks. That's what Qantas did before to find out what its QFFers think, and want, and to respond to queries. I felt they were really genuine in wanting feedback and to respond to concerns. AND they didn't need me to give up a day of work to travel to Sydney, and they didn't filter me in or out based on the questions I wanted to ask!

Best of luck for the lunch. I hope the mac and cheese is as good as it was before and I'm sure the wines will be super and the company excellent. I'm sure we'll hear all about these things in threads and posts following the lunch. But as I read about the mac and cheese, I'll be wondering about the QFF program. I might even report back about what I find out in my own arranged meeting with a QF exec

 

[Jean Prouvaire]

I strongly suspect it was originally scheduled as an 'Aquire launch' related event, but sorta morphed a bit (see the original invitation from RR). Anyone who included a question about Aquire may have a head start in selections

"How come you made it so much harder to Aquire points and status?"

 

[mannej]

RooFlyer, I am fairly sure that QF have conducted similar sessions within the last 24 months.

 

[Mwenenzi]

Hopefully someone can ask these or maybe can RedRoo ask these on the day? I am sure they are similar to thoughts of some other members on here.

Or maybe ask Red Roo instead of RedRoo, who by the profile lives in Russia

 

[drron]

Nope - this the "fairer" bill of fare.

I think you will find it is the simple and fairer menu.
Runs to 62 pages.
And hasn't been subjected to a proof reading as yet.

 

[Princess Fiona]

Or maybe ask Red Roo instead of RedRoo, who by the profile lives in Russia

Scurries off to check I've sent my questions to the right inbox :!:

 

[QF WP]

Or maybe ask Red Roo instead of RedRoo, who by the profile lives in Russia

After reading this post, I was wondering how many members might have sent it to the wrong PM inbox. Hope if they were sent incorrectly, that RedRoo is kind enough to forward onto Red Roo (hopefully in a timely manner, to allow those entries to be included).

Scurries off to check I've sent my questions to the right inbox :!:

Always pays to keep copies in ones' Sent box

 

[RooFlyer]

I think you will find it is the simple and fairer menu.
Runs to 62 pages.
And hasn't been subjected to a proof reading as yet.

Ah, that will explain the "Rockpoo" bit. I'm sure they'll get it right before they lunch, er, launch.