Missing QBR points

[blackcat20]

Is there any way to contact them aside from calling?

 

[SYD]

Is there any way to contact them aside from calling?

Yes, there’s an online “missing points claim” form for flights.

 

[blackcat20]

Yes, there’s an online “missing points claim” form for flights.

Yes I've done that but it rejects it despite all details being correct. It seems to be an issue with that particular flight as none of the group received points.

 

[SYD]

Probably best to call. But there's also an "inquiry" form here.

https://www.qantas.com/au/en/business-rewards/info/contact-us.html

 

[SYD]

Is the bonus 250pts for the traveler still a thing? No sign of them either.

Received 250 bonus pts today. So they must post to the individual accounts when the flight posts to QBR account?

Still no sign of 4 or 5 QF Hotel stays. Some of those should have posted a few weeks ago.

I'm tempted to order some wine to see if that's still working as normal and it's just some hangup with QF Hotels....

 

[blackcat20]

Probably best to call. But there's also an "inquiry" form here.

https://www.qantas.com/au/en/business-rewards/info/contact-us.html

Thanks, I'll give that a try and call if that doesnt get me anywhere.

 

[SYD]

Received 250 bonus pts today. So they must post to the individual accounts when the flight posts to QBR account?

Still no sign of 4 or 5 QF Hotel stays. Some of those should have posted a few weeks ago.

I'm tempted to order some wine to see if that's still working as normal and it's just some hangup with QF Hotels....

I lodged an inquiry form on Friday RE missing hotels stay points. Haven’t received a response, but just noticed the oldest just posted (from 10 Dec)….

 

[Nigeldw]

Qantas are such a shambles. Ive been on the phone for an hour now trying to get my Triple Bonus points on an MEL-LAX flight back in early Jan. I have the points on the return leg, but not the outgoing. I have been transferred to 4 people. I have an email Reference SRXX number that no-one at Qantas recognises. Its a very simple problem, and very easy to explain, points received for 1 flight but not another. but i just cant get any sense out of anyone at Qantas. It is like a Monty Python sketch,. They have finally said i have to contact Amex.

 

[SYD]

Qantas are such a shambles. Ive been on the phone for an hour now trying to get my Triple Bonus points on an MEL-LAX flight back in early Jan. I have the points on the return leg, but not the outgoing. I have been transferred to 4 people. I have an email Reference SRXX number that no-one at Qantas recognises. Its a very simple problem, and very easy to explain, points received for 1 flight but not another. but i just cant get any sense out of anyone at Qantas. It is like a Monty Python sketch,. They have finally said i have to contact Amex.

Was that a QBR promo?

I received double points on some domestic flights recently. I’d totally forgotten about the promo or that the flights were eligible…

 

[Nigeldw]

Was that a QBR promo?

I received double points on some domestic flights recently. I’d totally forgotten about the promo or that the flights were eligible…

No its standard on all Qantas flights paid with Qantas Business Rewards Amex Card; you get the business reward points, and then 2X more as bonus. But it keeps going wrong

 

[SYD]

No its standard on all Qantas flights paid with Qantas Business Rewards Amex Card; you get the business reward points, and then 2X more as bonus. But it keeps going wrong

Oh, well apart from the snafu, that sounds like a good deal! My AMEX Small Biz card (predates the QBR cards) only does the 2x points on flight purchases. As an aside, never gives bonus points on QF Hotels nor QF Wine…(fortunately, my NAB VISA does).

For the 3x points, does it matter if you book via the portal or just book regularly and add the ABN there?

I invariably do the later, since QBR Level 1 doesn’t offer anything (unless I’m booking a full flex whY flight during DSC promos ).

 

[serfty]

For the 3x points, does it matter if you book via the portal or just book regularly and add the ABN there?

The ABN needs to be in the booking - you can add it at any time before travel. The booking needs to be paid for in full using the Amex. (I used to be able to part pay using gift vouchers to avoid CC surcharges, but that stopped working over a year ago.)

 

[Nigeldw]

I still havent got my Amex Business Reward Points back. I have had various extremely frustrating email & phone exchange withs both Amex and Qantas, but i could not get either to tell me who is responsible for actually sorting this out.

Does anyone know if it should be Qantas Business Rewards team or the Amex team ?