Not surprised.
Italians can be like that, very sefl oriented/centred.
I have a neighbour who is like that/thisl
They feel they can have their noisy parties, and play doof doof all night and day long.
Just because my parents have got lemon trees, and they sometimes have borers, this set of neiighbour, him and his son, dare to come and tell my parents off.
The lemon trees were on the block before my parents bought the house.
Not like your "situazione segnor/senora", but they feel they are very important.
Fine for them to wrong others, but they themselves can smoke ciggies all day and all night long, and the cig smell wafts onto my parents place.