New Amex statement credits

[QF WP]

Got the Clinique, Hyatt and Samsung offers but only loaded the Clinique for Mrs QF WP.

 

[N860CR]

They've gotten back to me requesting receipts for the gift card purchases.

I've sent a screenshot showing the two purchases at the different Westfield merchants.

Credits have been manually applied for Westpac and CBA. Now I need to chase the actual Amex cards.

Annoyingly, the contact link via Amex connect won't work for American Express issued cards (they direct you to secure messages - which no longer exists) and it seems the online chat function isn't working atm. I'll try to call them when I have a quiet moment tonight.

 

[Mr_Orange]

Credits have been manually applied for Westpac and CBA. Now I need to chase the actual Amex cards.

Annoyingly, the contact link via Amex connect won't work for American Express issued cards (they direct you to secure messages - which no longer exists) and it seems the online chat function isn't working atm. I'll try to call them when I have a quiet moment tonight.

I have never seen the online chat function working! Has anyone had success with it?

 

[WeeWillyWonka]

Got the Clinique, Hyatt and Samsung offers but only loaded the Clinique for Mrs QF WP.

Sure, sure - there's no shame in looking after your own skin, QFWP.

 

[zig]

Annoyingly, the contact link via Amex connect won't work for American Express issued cards (they direct you to secure messages - which no longer exists) and it seems the online chat function isn't working atm. I'll try to call them when I have a quiet moment tonight.

I used online chat this morning for the first time, so it was working then. It's very annoying that they took away the secure email function, I always found it very useful and helpful.

 

[blackcat20]

I have never seen the online chat function working! Has anyone had success with it?

I used it last week but most times it appears to be offline.

 

[penegal]

A bit slow to the party on the Myer offer - travel is a killer...

 

[N860CR]

I have never seen the online chat function working! Has anyone had success with it?

For anything beyond something very simple, they're absolutely useless (and quite aggressive at times).

I figured they could handle this, though, while I was working on something else. Doesn't seem to be online today.

 

[blacksultan]

B I just bought the red Westfield cards as last time they were accepted everywhere eftpos was accepted.

Really can the red cards be used for eftpos anwhere like the gold xs? without fail? you learn something new everyday!

 

[exceladdict]

Really can the red cards be used for eftpos anwhere like the gold xs? without fail? you learn something new everyday!

I believe the T&Cs say something about being accepted at "stores you find in westfield shopping centres"

 

[Green]

I have never seen the online chat function working! Has anyone had success with it?

Use to work, about 9 months ago I used online chat to enquiry about Amex rebate related to one of the promotion, but now the online chat function is not working at all.

 

[Mr_Orange]

I used it last week but most times it appears to be offline.

For anything beyond something very simple, they're absolutely useless (and quite aggressive at times).

I figured they could handle this, though, while I was working on something else. Doesn't seem to be online today.

Use to work, about 9 months ago I used online chat to enquiry about Amex rebate related to one of the promotion, but now the online chat function is not working at all.

OK, so it is not just me or my computer then. Seems like Amex no longer wish to engage with their customers other than by telephone which, I note, is increasingly answered by call centres where English is clearly not the first language.

 

[Pushka]

Agreed.

It's probably because it's too difficult for some of the staff. The standard of basic arithmetic these days is appalling based on our experience. Having said that, we do allow split bills because our customers are extremely important to us and our Square POS calculates the amounts.

Re AMEX, we've been accepting AMEX (no surcharges) a couple of years and they recently reduced their fee to 1.5% through our traditional eftpos terminal. Square on the other hand charge us a 1.9% flat rate for AMEX/VISA/MC. If it wasn't due to the fact that their POS was so well integrated with their card reader we'd be using the manual eftpos terminal and saving 0.4%

Can't win them all.

I can understand them not splitting bills according to what individuals have eaten - that would be a pain for them and sometimes I think they get that confused with simply dividing the bill by the total number of diners.

 

[Mr_Orange]

I can understand them not splitting bills according to what individuals have eaten - that would be a pain for them and sometimes I think they get that confused with simply dividing the bill by the total number of diners.

That's fair. IME, dividing a bill up according to consumption invariably leaves some items, normally drinks, left unpaid for. A straight division by the number of diners is very easy and there is no reason not to accommodate such a request, IMO.

 

[N860CR]

That's fair. IME, dividing a bill up according to consumption invariably leaves some items, normally drinks, left unpaid for. A straight division by the number of diners is very easy and there is no reason not to accommodate such a request, IMO.

I had a real issue about 6 months ago at a Greek restaurant near Sydney Airport. We were dropping some friends to the airport who were going back to the UK and stopped for dinner before hand. The manager refused to do a straight 50/50 split, and the guys didn't have any AUD left. I ended up paying, but our friends were sufficiently embarrassed. Add to that the $14 BYO charge (at a suburban restaurant), and it quickly went onto my "never again" list.

 

[drross]

I had a real issue about 6 months ago at a Greek restaurant near Sydney Airport. We were dropping some friends to the airport who were going back to the UK and stopped for dinner before hand. The manager refused to do a straight 50/50 split, and the guys didn't have any AUD left. I ended up paying, but our friends were sufficiently embarrassed. Add to that the $14 BYO charge (at a suburban restaurant), and it quickly went onto my "never again" list.

what a horrible end to the night and huge/unreasonable corkage

 

[SydneySwan]

Really can the red cards be used for eftpos anwhere like the gold xs? without fail? you learn something new everyday!

I haven't started spending the cards I bought last weekend but I only bought red cards in last year's Westfield offer and found no trouble using them at any place I tried.

 

[SOPOOR]

That's fair. IME, dividing a bill up according to consumption invariably leaves some items, normally drinks, left unpaid for. A straight division by the number of diners is very easy and there is no reason not to accommodate such a request, IMO.

this esepcially, its awkward, uncomfortalbe and annoyin that the last person has to stand there and be told, there is still xx_ and YYY outstanding, half the remaining customers might have gone home, half might have forgotten about that extra xx_ they had

also dont forget surcharges such as BYO, extra bread, credit card surcharges that are slugged at the bottom of the bill

its awkward for the staff, its awkward for the last cusotmer, and it takes a long time

 

[Dr Ralph]

I have never seen the online chat function working! Has anyone had success with it?

Yes. Multiple times.

 

[ajd]

Use to work, about 9 months ago I used online chat to enquiry about Amex rebate related to one of the promotion, but now the online chat function is not working at all.

I've used it multiple times and it seems to work for me.

The last time was when applying for an Amex DJs card last week - worked fine. Before that, it would've been a couple of months but I recall it working fine.