- Joined
- Jun 4, 2009
- Posts
- 1,788
A bit of annoyance with the latest offer for Kogan: Kogan seems to have changed its credit card processor in the last week or so (as the merchant name still has Kogan in it, but it displays a little differently), and transactions through the new processor don't appear to be triggering the AMEX Offer credit.
For example, I used one on one card a couple of weeks ago, instantly received the 'thanks for shopping' email and the merchant name looked the same as it had on previous occasions. An additional cardholder then shopped with Kogan this week (having also registered for the offer), and the merchant name came up differently, with no 'thanks for shopping' email.
Will see if a credit magically appears, but might need to be vigilant in chasing things up.
(It wasn't a case of using the wrong checkout system, either: on both transactions, the card number was manually typed straight into Kogan's 'credit card' payment option - as opposed to paying via PayPal or something.)
For example, I used one on one card a couple of weeks ago, instantly received the 'thanks for shopping' email and the merchant name looked the same as it had on previous occasions. An additional cardholder then shopped with Kogan this week (having also registered for the offer), and the merchant name came up differently, with no 'thanks for shopping' email.
Will see if a credit magically appears, but might need to be vigilant in chasing things up.
(It wasn't a case of using the wrong checkout system, either: on both transactions, the card number was manually typed straight into Kogan's 'credit card' payment option - as opposed to paying via PayPal or something.)