New Amex statement credits

[AIRwin]

Which card? Not on any of mine (plat charge, plat reserve or QF Amex)

I got it on my Velocity Amex

 

[sudoer]

Which card? Not on any of mine (plat charge, plat reserve or QF Amex)

I've got it on Plat Charge primary and supps

 

[Daver6]

I've got it on Plat Charge primary and supps

Perhaps limit has been reached....or taking longer to reach WA now with the three hour time difference

 

[prozac]

I have a booking to make with Qatar, does anyone know if it’s possible to split over multiple cards?

No idea if any of these will work;
1. buy Avios then pay with cash and Avios
2. buy a long dated ticket then cancel after some months
3. book a hotel then cancel later.

 

[blackcat20]

Also on my VA Amex just now.

 

[StayGoldPonyboy]

Qatar Airways 2000 / 200

On Explorer

 

[blackcat20]

The Man Shake credit hasnt come through as yet and purchased a couple of weeks ago. Anyone else have theirs come through as yet?

Amex claiming not eligible for the credit as the merchant number doesn't match, and that the only address eligible is 9 Help Street, which is the exact address on the invoice

 

[AIRwin]

the only address eligible is 9 Help Street

That's not Help-ful!

 

[dissector]

Amex claiming not eligible for the credit as the merchant number doesn't match, and that the only address eligible is 9 Help Street, which is the exact address on the invoice

That is very disappointing. They actually advertised it and you purchased this hoping to redeem offer they advertised. I would escalate this if I were you... You should be entitled to redeem this offer.

 

[blackcat20]

That is very disappointing. They actually advertised it and you purchased this hoping to redeem offer they advertised. I would escalate this if I were you... You should be entitled to redeem this offer.

They have escalated it for me, as I pointed out that is unfair to make an offer that is impossible to fulfil (by their criteria), as at my end I have done everything right.

 

[Cynicor]

They have escalated it for me, as I pointed out that is unfair to make an offer that is impossible to fulfil (by their criteria), as at my end I have done everything right.

That’s typical of Amex support for these offers.
The front line people are often useless if everything doesn’t match exactly. Once you escalate it will be, 99% of the time, fine.

 

[mouseman99]

Amex claiming not eligible for the credit as the merchant number doesn't match, and that the only address eligible is 9 Help Street, which is the exact address on the invoice

Thanks. Not overly sure what that means.

Get offer
Save offer
Buy product using Amex

Surely that's all there is to it?

 

[DejaBrew]

Get offer
Save offer
Buy product using Amex

Surely that's all there is to it?

Many of the offers have other terms and conditions that must be met/followed in order for the statement credit to be paid out (e.g. in-store purchases only).

In @blackcat20 case, all conditions reasonably met, but statement credit denied, hence an escalation for review.

 

[dissector]

Thanks. Not overly sure what that means.

Get offer
Save offer
Buy product using Amex

Surely that's all there is to it?

Ordinarily that would be all that is required. I agree! However, this is AMEX in 2024, a mere shadow of what this company used to represent in days gone by... 1 + 1 is not always 2 with them anymore...

 

[Daver6]

Ordinarily that would be all that is required. I agree! However, this is AMEX in 2024, a mere shadow of what this company used to represent in days gone by... 1 + 1 is not always 2 with them anymore...

Correct. See this experience for a great example Amex Hotel Collection US$100 not honoured

 

[blackcat20]

This was the initial response


It's an online only offer and the statement clearly says the spend was at the required merchant. Also, that is the address listed on the order invoice.

 

[33kft]

Exactly how sophisticated are they expecting customers to be? If I miss out on a credit I will have no qualms letting AMEX know how little I care what a merchant's address is, and that quite frankly that it is a them issue and not a me issue

 

[Cynicor]

I’ve just used another dining credit so I look forward to the battle with Amex. At least this one posted as the restaurant in question, so it should be simple.
One day I hope the credit posts automatically.

 

[blackcat20]

Exactly how sophisticated are they expecting customers to be? If I miss out on a credit I will have no qualms letting AMEX know how little I care what a merchant's address is, and that quite frankly that it is a them issue and not a me issue

My response was 'thats not my issue'

 

[Cynicor]

my line tends to be “just so you know, this conversation will be used as the ‘formal complaint’ requirement for my AFCA submission”