New Amex statement credits

[Daver6]

my line tends to be “just so you know, this conversation will be used as the ‘formal complaint’ requirement for my AFCA submission”

Sadly that makes no difference to them. During my issues I said just that with respect the phone conversations. I then requested a copy and transcript which they said they would provide, but didn't. I included that fact in my AFCA complaint as well.

 

[DejaBrew]

Guess $200 (in one or more transactions) / 20%
Wine Direct $250 / $75

 

[serfty]

Qatar Airways 2000 / 200

]
Which card? Not on any of mine (plat charge, plat reserve or QF Amex)

got an email but no go ...

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[Cynicor]

Sadly that makes no difference to them. During my issues I said just that with respect the phone conversations. I then requested a copy and transcript which they said they would provide, but didn't. I included that fact in my AFCA complaint as well.

You use it in the live chat, and it gives you a transcript, so you can provide it to AFCA. It’s not so much that it makes a difference, as they have no good pathway for formal complaints (they provide a fax number only…)

 

[Daver6]

You use it in the live chat, and it gives you a transcript, so you can provide it to AFCA. It’s not so much that it makes a difference, as they have no good pathway for formal complaints (they provide a fax number only…)

When I was having an issue they told me they have a "customer service" team. When I asked to speak to this team they said they don't speak directly to customers

 

[Cynicor]

That’s definitely some fawlty towers level service