New Amex statement credits

[Daver6]

my line tends to be “just so you know, this conversation will be used as the ‘formal complaint’ requirement for my AFCA submission”

Sadly that makes no difference to them. During my issues I said just that with respect the phone conversations. I then requested a copy and transcript which they said they would provide, but didn't. I included that fact in my AFCA complaint as well.

 

[DejaBrew]

Guess $200 (in one or more transactions) / 20%
Wine Direct $250 / $75

 

[serfty]

Qatar Airways 2000 / 200

]
Which card? Not on any of mine (plat charge, plat reserve or QF Amex)

got an email but no go ...

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[Cynicor]

Sadly that makes no difference to them. During my issues I said just that with respect the phone conversations. I then requested a copy and transcript which they said they would provide, but didn't. I included that fact in my AFCA complaint as well.

You use it in the live chat, and it gives you a transcript, so you can provide it to AFCA. It’s not so much that it makes a difference, as they have no good pathway for formal complaints (they provide a fax number only…)

 

[Daver6]

You use it in the live chat, and it gives you a transcript, so you can provide it to AFCA. It’s not so much that it makes a difference, as they have no good pathway for formal complaints (they provide a fax number only…)

When I was having an issue they told me they have a "customer service" team. When I asked to speak to this team they said they don't speak directly to customers

 

[Cynicor]

That’s definitely some fawlty towers level service

 

[SydneySwan]

When I was having an issue they told me they have a "customer service" team. When I asked to speak to this team they said they don't speak directly to customers

I understand that is best practice these days.

 

[burmans]

my line tends to be “just so you know, this conversation will be used as the ‘formal complaint’ requirement for my AFCA submission”

They hate referrals to the relevant ombudsman because they are charged for them, I’ve always found escalation (or threat to) to external dispute resolution bodies far more effective than internal.

 

[Daver6]

They hate referrals to the relevant ombudsman because they are charged for them, I’ve always found escalation (or threat to) to external dispute resolution bodies far more effective than internal.

My experience has been the total opposite. With my complaint (they basically denied I was owed anything) the first thing they said was if I'm not happy that I should refer it to AFCA. Repeatedly I said I'd rather resolve this quickly and directly (and that it would cost them more) then didn't budge. Went to AFCA and Amex capitulated quickly. Paid me the $150 I was owed and coughed up over $1.1k to AFCA.

 

[Cynicor]

My experience has been the total opposite. With my complaint (they basically denied I was owed anything) the first thing they said was if I'm not happy that I should refer it to AFCA. Repeatedly I said I'd rather resolve this quickly and directly (and that it would cost them more) then didn't budge. Went to AFCA and Amex capitulated quickly. Paid me the $150 I was owed and coughed up over $1.1k to AFCA.

I suspect it’s because you(us) generally can’t get past front level pleb-in-training. They have no authority and so won’t do anything for you, even if they wanted to.
But once you hit afca it costs real money.

 

[burmans]

My experience has been the total opposite. With my complaint (they basically denied I was owed anything) the first thing they said was if I'm not happy that I should refer it to AFCA. Repeatedly I said I'd rather resolve this quickly and directly (and that it would cost them more) then didn't budge. Went to AFCA and Amex capitulated quickly. Paid me the $150 I was owed and coughed up over $1.1k to AFCA.

I should have noted I always make any threat to escalate to EDR in writing (usually email these days). Aside from the fact that I can’t be bothered with hold time then talking to someone who may not be well trained and has limited power to do anything, email seems to get to the right person.

 

[Daver6]

I should have noted I always make any threat to escalate to EDR in writing (usually email these days). Aside from the fact that I can’t be bothered with hold time then talking to someone who may not be well trained and has limited power to do anything, email seems to get to the right person.

What email address are you using?

 

[lovestotravel]

I suspect it’s because you(us) generally can’t get past front level pleb-in-training. They have no authority and so won’t do anything for you, even if they wanted to.
But once you hit afca it costs real money.

When I hit any roadblocks with a financial institution, I ask for a complaint to be raised and state clearly what I want for an outcome.

My recent one with CBA "Who is AFCA" was the response when I mentioned it....

The complaint wasn't managed correctly (I never heard anything) so I then lodged an AFCA complaint and ended up with what I wanted plus $500 in goodwill as a credit to my bank account..

 

[Grimace1]

got an email but no go ...
View attachment 411226

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View attachment 411227

Contact Amex via live chat, I've got the explorer card and also got the email but the same error happened for me.

They manually added me to the offer

 

[StayGoldPonyboy]

For those planning to use the Qatar offer, there's a QR promo code if you pay with amex.

" Simply pay with your American Express card and use the promotional code AMEXQR24 when searching for flights to save up to 10%* on your next Qatar Airways flight.
Offer valid until 31 March 2025 for travel by 30 June 2025."

https://www.qatarairways.com/en-au/offers/cug/americanexpress.html

 

[snabbu]

No confirmation emails after $50 Ampol spend on various cards.

Have you received the $5 credit from this promo on any cards yet? I have not.

 

[boomy]

Have you received the $5 credit from this promo on any cards yet? I have not.

Received on most cards apart from two which I used on the last day of the promo and didn’t post yet.

 

[MathNerd]

My experience has been the total opposite. With my complaint (they basically denied I was owed anything) the first thing they said was if I'm not happy that I should refer it to AFCA. Repeatedly I said I'd rather resolve this quickly and directly (and that it would cost them more) then didn't budge. Went to AFCA and Amex capitulated quickly. Paid me the $150 I was owed and coughed up over $1.1k to AFCA.

When I first got my first Amex card (back in the good old 2016 days), they were really good. 1:1 transfers to airlines, amazing customer service, brilliant offers.

Now they're so far away from that, it's crazy.

How can a company "devalue" so quickly in not so long a timeframe? It's really disappointing. I've also had subpar experiences with them recently, but not to the level that you have (I followed your FHR thread with much interest as the story developed - that was a rollercoaster but thank you for bringing us all along for the ride). That takes extra special determination to fight as long as you did. I applaud you.

 

[kpc]

No confirmation emails after $50 Ampol spend on various cards.

Have you received the $5 credit from this promo on any cards yet? I have not.

I received the $5 credit on all my cards - some posted within a couple of days and others nearly a week later. All the cards were used on the same day.

 

[Captain Halliday]

Have you received the $5 credit from this promo on any cards yet? I have not.

I received the $5 credit on all my cards - some posted within a couple of days and others nearly a week later. All the cards were used on the sane day.

It’s so random.

Mrs H had the offer on her Edge and it was also on my sup to her edge.

We happened to be passing an Ampol last weekend and spent $50 on each card.

One posted two days later, the other is still missing.