New Look QF MMB

[serfty]

No it hasn't.

you and I are both pretty experienced so we may be thinking about different things.

While making a booking the fare bucket has not been readily available.

Once a booking is made, the fare bucket had shown in MMB.

 

[mannej]

you and I are both pretty experienced so we may be thinking about different things.

While making a booking the fare bucket has not been readily available.

Once a booking is made, the fare bucket had shown in MMB.

You may be right. If only they bring this through to the booking process that would be much appreciated.

As for experience, there is no contest!

 

[Himeno]

One improvement is the fact that the fare class is not hidden anymore...

Fare class has been readily available with an already booked flight within MMB for as long as I've been using it.
It hasn't been readily available when booking the flight in the first place.

 

[medhead]

10 minutes? That's a tad over dramatic in my experience, I have always found the upgrade component of the website to be quite slow compared to what it should be.

Most of my recent phone calls to Qantas would be about 10 minutes for doing things to bookings. Yes it's a guessitimate, but it'd be about right.

 

[JohnK]

I used it for a few minutes earlier today to check this weeks booking.

My first impression is I do not like it. Looks awful.

 

[AusTraveller]

I used it for a few minutes earlier today to check this weeks booking.

My first impression is I do not like it. Looks awful.

I tried to use it to check into my flight. Wasn't able to. On calling up to find out why I was told that they have had many such issues.....it's off to check in at the airport for me....hope it's still working for others. Hmmmm is there anything else left for the Qantas IT work experience kids to break?

 

[RooFlyer]

I tried to use it to check into my flight. Wasn't able to. On calling up to find out why I was told that they have had many such issues.....it's off to check in at the airport for me....hope it's still working for others. Hmmmm is there anything else left for the Qantas IT work experience kids to break?

I'm shocked. Shocked, I tell you. This beggars belief. Who would have thought Qantas - that airline of great repute, 90 years or so standing ... could redesign its web site so you couldn't check in on line?

Sorry AusTraveller, it must be operator error, surely?

 

[Anna]

My OLCI difficulties predate this week's change to MMB. I haven't been able to OLCI for about a month.

 

[Ansett]

My OLCI difficulties predate this week's change to MMB. I haven't been able to OLCI for about a month.

OLCI only seems to work if I do it in Google Chrome or other non MS browsers. Have checked compatibility as they tell you to do and all is good but cant do OLCI It is known issue that IT are working on and have been for some time so perhaps we may see it fully functioning again in the next couple of years lol

 

[Pleb Status]

I have found one thing I do like about the new MMB setup. I do like how the booking ref stays at the top of the page when you scroll down through the pages of on-sell. This is handy when calling QF.

Separating the seating from the flight details is a negative step and this is made even worse by hiding everything until you click on it. The QF seat shifters will be happy about this, as I did not notice a seat shift on an upcoming booking (aircraft change) until I was playing around in the new setup.

 

[Anna]

I have found one thing I do like about the new MMB setup.

I like that that it is now easy to see whether you are getting a meal or a 'refreshment'. (Not that the meals are that exciting ).

I haven't found any need to scroll the page on the iPad. I use the menu on the left hand side. Flight number or seating just take a click.

As to baggage it says in red that frequent flyer allowances are additional. I don't remember baggage allowances being a prominent part of MMB before, but maybe they were.

I also like like the easy option to change language.

Like all IT changes it is different but I'm still not convinced it is worse, at least not on my ipad or 15 inch desktop.

 

[OATEK]

I have found one thing I do like about the new MMB setup. I do like how the booking ref stays at the top of the page when you scroll down through the pages of on-sell. This is handy when calling QF.

Separating the seating from the flight details is a negative step and this is made even worse by hiding everything until you click on it. The QF seat shifters will be happy about this, as I did not notice a seat shift on an upcoming booking (aircraft change) until I was playing around in the new setup.

Agree the Ref# is a good feature, and similarly do not like that the key details you will be most interested in (such as flight # and seat #) are hidden at first.

Has anyone tried to click on the little i under the pax name where it says check your QFF allowance? All I get is a thin blue line appearing.

 

[mole]

I'm not a fan either. On the tab where all my bookings are shown my status is posted correctly but then when I click to an individual booking it then shows my status incorrectly. I also get a big yellow luggage allowance warning on one of my bookings even though it shows my luggage allowance as 3 bags!

 

[Chief Wiggum]

I like it. Clean. Modern. Neat. Tidy.

The booking Ref # stays pinned to top of page.

The side-bar navigation menu shows where you're up to on the page and easily jump around.

Things like Email Itinerary and Add To Calendar are in more logical -easy to find place, in the sidebar.

One thing this page does need is a link in the sidebar saying ALL MY BOOKINGS that takes you BACK to the main MMB page.

I like that the PRINT THIS PAGE option expands the collapsed fields so all data gets printed.

Haven't tried OLCI yet with the new page yet.
And can't speak to the finer details of all the back-end functionality connected to the new design... most I've tried now takes me back to "old" current pages for things like SEATS and ACCOM. CAR HIRE was broken and crashed from within the new page.

I did notice it's quite jarring going from this new-style MMB page back to the rest of the website... that somehow now looks a bit dated... or at least inconsistent.

All in all a nice refresh IMO.

Like most things that are "different" we humans tend to reject change outright... until our brains get used to the new look... then we can't imagine going back to the "old" design.

Mark this page down for a visit the next time QF changes the MMB page in 2-3 years time... And we'll all be pining for them to bring back the "old" design (this new hated one) and scarcely believing the changes QF have made in the (next) new page.

 

[Princess Fiona]

Got my first chance to have a play around with it today on desktop. Actually don't mind it. No issues with clicking on the tabs on the left hand side, so no need to scroll. Would be nice if the baggage allowance showed and also I hope they plan to put the upgrade options in there at some point as that would be fantastic.

 

[Deleted member 26544]

It's not displaying special meals correctly, my vegan request displays as vegetarian. When I go to edit the selections vegan no longer appears as an option.

The premium desk sees the request correctly and I'll find out tomorrow if it's loaded.

EDIT: And of course the check-in button is greyed out for a domestic itinerary.

What an enhancement.

 

[blackcat20]

One thing this page does need is a link in the sidebar saying ALL MY BOOKINGS that takes you BACK to the main MMB page.

The exit link top right does exactly that.

 

[Mr_Orange]

The exit link top right does exactly that.

But 'exit' sounds too sinister. The wording could be better.

 

[Mr_Orange]

Got my first chance to have a play around with it today on desktop. Actually don't mind it. No issues with clicking on the tabs on the left hand side, so no need to scroll. Would be nice if the baggage allowance showed and also I hope they plan to put the upgrade options in there at some point as that would be fantastic.

It's all the wasted white space, the massive up-selling icons and hiding critical data behind yet another click. It is poor design through and through.

There is no useful information shown above the fold which is just plain coughpy design.

 

[Himeno]

I like it. Clean. Modern. Neat. Tidy.

Please explain how any of those terms relate to the new MMB. Or are "Clean", "Modern", "Neat" and "Tidy" now getting relegated to the same pile as "Fairer", "Simpler" and "Enhanced"?

Like most things that are "different" we humans tend to reject change outright... until our brains get used to the new look... then we can't imagine going back to the "old" design.

There is a difference between getting used to a change and putting up with it.