Next Generation Check In

[TheInsider]

Disclaimer: QFCSA's opinions are QFCSA's only and does not reflect that of Qantas. :mrgreen:


Taking that statement at face value, that's a real shame, because I always thought that F agents got there with a level of maturity and knowledge of systems. So much for that, but for most part I still find them nice people, even if the grey matter is a bit fuzzy.

Oh yer forgot about that little disclaimer.

Maybe i was a little harsh in what i said, most are nice people, but when it comes to systems and the 'pleb' domestic economy product knowledge they struggle a little bit.

OT: To get higher jobs in other positions at QF you seem to have to give certain favours to certain people. Nothing is based on knowledge or skill at QF.

 

[MrJetset]

Oh yer forgot about that little disclaimer. Even though according to my EBA i cannot speak directly or indirectly about the company in any way! Blah blah blah!

Maybe i was a little harsh in what i said, some are nice people, but when it comes to system and the 'pleb' domestic economy product knowledge they struggle a little bit.
To get higher jobs in other positions at QF you have to give certain favours to certain people. Nothing is based on knowledge or skill at QF.

If I were you I'd be very concerned about my career with those posts. You're posting some rather harsh comments, criticizing your employer directly who has a presence on AFF and FT now. The last line, in particular, could be viewed as putting Qantas into disrepute and you may find yourself in the same scenario as the Jet* pilot.

To be fair, I have had nothing but delightful experience with First check in agents at SYD, and the hosts have gone more than out of their way for me, including buying a roll aboard landside after I'd entered the First Lounge, and sending MMS' to my phone to help me choose which one I wanted.

 

[Flashback]

Macrobertson Dr, Perth Airport WA 6105, Australia

Next generation fail for me, there was a comment that I was re seated and I could not check in, and another seat change to a worse seat thanks Qantas.

Sent from my iPhone using AFF Mobile

Gee, you haven't had much luck this trip! :shock:

The first check-in agents are a useless bunch of morans that get paid about 20-30% more than a CSA. Majority of staff find them to be a waste of money and space and do not deserve to be so many bands (in pay) above a CSA, where as 1st 'hosts' do less than a CSA.

I'd be very suprised if more than 10% of CSA's know what is happening in the bowls of the airport.

Oh yer forgot about that little disclaimer. Even though according to my EBA i cannot speak directly or indirectly about the company in any way! Blah blah blah!

Maybe i was a little harsh in what i said, some are nice people, but when it comes to system and the 'pleb' domestic economy product knowledge they struggle a little bit.
To get higher jobs in other positions at QF you have to give certain favours to certain people. Nothing is based on knowledge or skill at QF.

Bitter, much?

If I were you I'd be very concerned about my career with those posts. You're posting some rather harsh comments, criticizing your employer directly who has a presence on AFF and FT now. The last line, in particular, could be viewed as putting Qantas into disrepute and you may find yourself in the same scenario as the Jet* pilot.

To be fair, I have had nothing but delightful experience with First check in agents at SYD, and the hosts have gone more than out of their way for me, including buying a roll aboard landside after I'd entered the First Lounge, and sending MMS' to my phone to help me choose which one I wanted.

Could not have said better myself. +1:!:

 

[Bundy Bear]

Gee, you haven't had much luck this trip! :shock:

Well not happy about next generation check in, but at least I got my bag and I don't have to peel off the baggage tag off my bag.

I did get a real boarding pass though from the agent so all was not lost. :idea:

They removed the comment but it still didn't want to work; they suggested I should check the card as it didn't appear to want to read.

 

[samiam]

I tried the NGCI pillars x3 at PER this morning - all failed with the card. Checked in outside the lounge (no checked luggage). Might be my card- occasionally fails with quickcheck kiosk also (this is the 2nd NGCI/smart chip card I have received - x 1 for the trial and x1 with the new tags). Is it possible that because this is my 3rd card in 6 months it is not properly 'registered' to work?

 

[medhead]

The first check-in agents are a useless bunch of morans

Don't hold back, tell us what you really think.

 

[Flashback]

Don't hold back, tell us what you really think.

I just noticed it says "morans".

http://media.photobucket.com/image/morans/MSELAINEYUS/get-a-brain-morans.jpg

 

[medhead]

If I were you I'd be very concerned about my career with those posts. You're posting some rather harsh comments, criticizing your employer directly

That comment doesn't criticise the employer directly at all. It is a criticism of the informal "process" at one workplace out of the entire company's operations. It doesn't say that is company policy and it certainly doesn't say that the company approves of the process. So maybe it is a criticism of 1 or 2 (or 3) managers, but not the company.

I just noticed it says "morans".

 

[wumpyr]

NGCI epic fail. First time I used NGCI today with only the q tags and the end result is my bag is lost doing a simple early afternoon SYD-MEL run. Apparently the new qantas baggage system failed today according to baggage services and the long queue outside their counter. But don't worry, the manual bag tags I printed for my friends (because they don't have q tags nor any status with qantas) on the same booking seemed to help as a backup and they ended up getting their bags later in the evening, even though they didn't follow on the original flight.

From now on, I'm printing a manual bag tag as backup. I don't give a toss about streamlining the process. What good is a q tag when the system is down and nobody can determine the destination? At the end of the day I just want my bag and if it means taking a moment to print the tag, I will do it gladly every time.

 

[anat0l]

NGCI epic fail. First time I used NGCI today with only the q tags and the end result is my bag is lost doing a simple early afternoon SYD-MEL run. Apparently the new qantas baggage system failed today according to baggage services and the long queue outside their counter. But don't worry, the manual bag tags I printed for my friends (because they don't have q tags nor any status with qantas) on the same booking seemed to help as a backup and they ended up getting their bags later in the evening, even though they didn't follow on the original flight.

From now on, I'm printing a manual bag tag as backup. I don't give a toss about streamlining the process. What good is a q tag when the system is down and nobody can determine the destination? At the end of the day I just want my bag and if it means taking a moment to print the tag, I will do it gladly every time.

Did you get your bag? Or are you still in the process of actually finding and retrieving it?

In any case, that sucks big time. Hope QF get their act together; NGCI can't just fail like this.

 

[wumpyr]

Did you get your bag? Or are you still in the process of actually finding and retrieving it?

In any case, that sucks big time. Hope QF get their act together; NGCI can't just fail like this.

Finally got my bag delivered to the hotel, 20.5 hours after I landed. Since I am only in MEL for the weekend, the trip was rather a waste of time. Baggage services offered $100 compensation. Hardly recompense. How about they pay for the one night wasted at the hotel and at least one leg of the fare? Yeah, good luck I hear you say.

 

[TheInsider]

Finally got my bag delivered to the hotel, 20.5 hours after I landed. Since I am only in MEL for the weekend, the trip was rather a waste of time. Baggage services offered $100 compensation. Hardly recompense. How about they pay for the one night wasted at the hotel and at least one leg of the fare? Yeah, good luck I hear you say.

What are you after? How does not having your checked baggage not make you do anything for the weekend?

 

[thewinchester]

Finally got my bag delivered to the hotel, 20.5 hours after I landed. Since I am only in MEL for the weekend, the trip was rather a waste of time. Baggage services offered $100 compensation. Hardly recompense. How about they pay for the one night wasted at the hotel and at least one leg of the fare? Yeah, good luck I hear you say.

What are you after? How does not having your checked baggage not make you do anything for the weekend?

Yeah, +1 on this question, as I too don't see it. I think having the bag delivered to you and $100 compensation is more than enough.

If it was something that important you'd need within 24hrs of flight, you shouldn't have checked it if it was at all possible to take on board.

 

[Oneworldplus2]

OT: To get higher jobs in other positions at QF you seem to have to give certain favours to certain people. Nothing is based on knowledge or skill at QF.

Not only limited to QF. I've seen it at many workplaces. Bit of a shame really, but l guess that's the way the world works sometimes.

 

[liamg]

If it was something that important you'd need within 24hrs of flight, you shouldn't have checked it if it was at all possible to take on board.

I don't think that's entirely fair. You shouldn't have to change your flying habits just in case your luggage gets lost. Sure, it's good practice if you know you're 100% going to need something, etc., but you're entitled to the expectation that your luggage will be delivered on the same flight as you.

But we've all learnt this lesson the hard way...

L.

 

[oz_mark]

I don't think that's entirely fair. You shouldn't have to change your flying habits just in case your luggage gets lost. Sure, it's good practice if you know you're 100% going to need something, etc., but you're entitled to the expectation that your luggage will be delivered on the same flight as you.

As with all things in life, things go wrong, and sometimes our expectations are not met. Just need a contingency plan.

 

[anat0l]

I don't think that's entirely fair. You shouldn't have to change your flying habits just in case your luggage gets lost. Sure, it's good practice if you know you're 100% going to need something, etc., but you're entitled to the expectation that your luggage will be delivered on the same flight as you.

You may harbour that expectation which is fine, but in reality if something is critical then you know that the only way to dispel any risk of not having that item is to carry it yourself.

The same reason why in a country where pickpocketing may be a common crime, you change the way you organise and carry your money. No one would really want to do it if they could help it, and there is a police force out there, but we do it because we choose to minimise the risk. No one expects to be pickpocketed and everyone "expects" that the justice system will work.

 

[liamg]

You may harbour that expectation which is fine, but in reality if something is critical then you know that the only way to dispel any risk of not having that item is to carry it yourself.

The same reason why in a country where pickpocketing may be a common crime, you change the way you organise and carry your money. No one would really want to do it if they could help it, and there is a police force out there, but we do it because we choose to minimise the risk. No one expects to be pickpocketed and everyone "expects" that the justice system will work.

You're completely right -- the expectation only means that we have every right to be pissed when the airline screws up.

But yeah, if you really, desperately need it, don't let it out of your sight

L.

 

[Sprucegoose]

I don't think that's entirely fair. You shouldn't have to change your flying habits just in case your luggage gets lost. Sure, it's good practice if you know you're 100% going to need something, etc., but you're entitled to the expectation that your luggage will be delivered on the same flight as you.

But we've all learnt this lesson the hard way...

L.

You have obviously never been to JNB!!

 

[simongr]

I am actually liking the new system for check in only - not for bags as I havent checked bags domestically.

I did OLCI and then used the Q card at the gate - nice and easy.

I am noticing that the old QF iPhone APP (not the FF app) is no longer working for OLCI for me..