LHR remains a nightmare, flew in on QF1 today, which was an hour late, left me with 90 mins for connection. Was first off the plane from upper deck, walked swiftly to transfer was in bus to T3 within 5 mins, but the security queues (indeed the queues to even get into security were chaotic and lengthy no fast track (and no calling people forward for flights already boarding) and i would have missed my flight but for insisting i be allowed to queue jump when was within 10mins of departure.
Of course my luggage didnt make it, tile trackers show both bags still at LHR some 12 hours later. No BA staff at EDI for lost luggage, online form only option and its broken so saves with option to receive updates by email or sms as disabled, and it wont allow me to update.
Call centre useless. I had to find a way to complete a customs release and email (no acknowledgement of course) because no one at EDI to provide.
Ive no condidence will see my bags again, have only got 2 days of clothes, no compensation offered (when AA lost my bags a decade or so ago i was told upfront theyd cover $250).
Its cold and wet and my puffer and umbrella are in that checked luggage, havent not managed to find a store here that has a puffer in my size.
Everyone complains about Qantas but I reckon BA are a million times worse, at least QF have baggage people at all capital city airports.
Furious that there is no easy way forward.
FYI tile trackers work brilliantly, knew bags were on QF flight in Syd and Sin and when landed at LHR. Couple of thousand users in area each time, im sure sales going through roof.
