No headset (thus inflight entertainment) on QF1 6/9/22

[imipenam]

Quite excited flying for the first time on QF1 since Covid started until I received this message …

“Unfortunately we will be unable to supply headsets for the inflight entertainment onboard your flight, QF1 from Sydney to London on 06 SEP.

We apologise for the inconvenience. If possible, we encourage you to download content to your own device prior to boarding or bring your own aircraft compatible headset.”

I thought Alan Joyce said at the QANTAS AGM that things will only get better

 

[Ade]

Wonder if you could grab one from the domestic terminal before heading to international ? I know it's not ideal, but it is something ....

 

[ChrisMars]

You might be able yo grap a converter in the tech section of some of the airport shop. Then you can connect your own headphones.

And make sure to complain and ask for some points, this should help cover the cost of bying a converter.

 

[imipenam]

I am just annoyed with myself for paying extra to be loyal to QF when I could have had a better experience with another airline most likely …

 

[Ade]

And make sure to complain and ask for some points, this should help cover the cost of bying a converter.

This, definitely. Ask for some points as compensation.

Post automatically merged: Sep 6, 2022

tech section of some of the airport shop.

The Koryo ones are around $9/$10ish

 

[Ade]

I am just annoyed with myself for paying extra to be loyal to QF when I could have had a better experience with another airline most likely …

Agree with this. As a full service airline you'd expect some level of "full" service. OTOH, I think QF actually did a good thing and told you in advance that they will not be able to supply headsets. Imagine the surprise (& frustration) if QF did not tell about this and you found out after the flight had took off. Not batting for QF here, just putting up the idea that it was good to know beforehand what to expect in the plane

 

[Franky]

Agree with this. As a full service airline you'd expect some level of "full" service. OTOH, I think QF actually did a good thing and told you in advance that they will not be able to supply headsets. Imagine the surprise (& frustration) if QF did not tell about this and you found out after the flight had took off. Not batting for QF here, just putting up the idea that it was good to know beforehand what to expect in the plane

Perhaps(?) they are remembering a few things...

 

[AIRwin]

Wonder what has caused this?

 

[Franky]

Wonder what has caused this?

Agree. Aren't these things collected on arrival and then refurbished and returned to duty so to speak. Perhaps someone forgot to load them?

 

[Ade]

Perhaps(?) they are remembering a few things...

Imagine if they sent another text "Oh, and btw, regarding food, how about y'all bring a sandwich from home? you know, something that you'd like to eat - some ham, mustard, salad, you know ... may be bring a plate to share, eh? ... afternoon tea ... to remind you of simpler times" the thing is, we forgot to order your food ... CoVID is the reason, you see. But for tea/coffee, we got you covered ... Qantas has your back guys!, come on now, sit back, relax & enjoy your flight"

 

[mviy]

I had a flight recently where they didn’t load enough headsets. So when I went to chuck the supplied ones in the overhead locker the FA was very glad to take them off me for another passenger.

I always bring my own headset. Not cheap to get good noise cancelling headsets but if you look after them they last a long time and the average cost per flight taken is very low.

I flew pre-COVID to LHR on QF and the entertainment system was broken. They delayed the flight to fix it, even flew up parts from Sydney and in the end we went anyway (after I had enjoyed more time and food in the F lounge) with no entertainment system for the ~14 hours from Melbourne to Dubai.

Fortunately I had my iPad and headset and so I could watch what I wanted and the points QF proactively gave me effectively made the upgrade to F that little bit cheaper. I probably got the full value of my own headset from that trip alone. I would have had a long flight even in F without them.

 

[downgraded]

Agree. Aren't these things collected on arrival and then refurbished and returned to duty so to speak. Perhaps someone forgot to load them?

Could be comical if it weren't so sad. There cannot be an excuse for this that could rationalise such an abject fail.

 

[odysseus]

And it's ex Sydney. International base and they have no headphones. What's going on?

 

[NM]

And it's ex Sydney. International base and they have no headphones. What's going on?

They have been issuing the noise cancelling headphones to the call cantre agents .... so tyhey can deal with all the complaints noise about call centre incompetence ...

 

[BD1959]

I always bring my own headset. Not cheap to get good noise cancelling headsets but if you look after them they last a long time and the average cost per flight taken is very low.

Same here. Bought a pair of Bose QC35s about 5 years ago and have used them pretty much ever since. Over time that's less than $2 per week. Kept me sane when out exercising during lock-down too !!

Regards,

BD

 

[mviy]

My Bose pair is a pair that is wired only. Had to replace the earpads, but the headphones still work well.

 

[RooFlyer]

Qantas has your back guys!, come on now, sit back, relax & enjoy your flight"

.... just don't think about how utterly pi**ed off our pilots are.

They have been issuing the noise cancelling headphones to the call cantre agents .... so tyhey can deal with all the complaints noise about call centre incompetence ...

Nah. The call centres just use the 'end call' button.

 

[djkelly69]

The call centres just use the 'end call' button.

* 'start survey' button

 

[Ade]

Bought a pair of Bose QC35s

Same here. The noise cancelling Bose QC35s do the trick.

Kept me sane when out exercising during lock-down too !!

whoa :O exercising .... what is that? haven't heard about it before

 

[Princess Fiona]

My Bose pair is a pair that is wired only. Had to replace the earpads, but the headphones still work well.

Did Bose do this for you and what was the cost ?
I have a pair that need new ones.