No more QF chauffeur drive to LAX and DFW

[Alanslegal]

Re: No more QF chauffer drive to LAX and DFW

This is Qantas at its best, another enhancement I see.

 

[kelvedon]

Re: No more QF chauffer drive to LAX and DFW

Was talking to the driver on the way home from an EK flight booked as a QF award a few weeks back and he admitted that QF pay the company less than EK for delivering the same service and they still can't make the thing work it seems...

MrsK recently returned on QF8 and was surprised when the driver took her to Kirribilli via the Mascot/Alexandria rat run. The driver explained that he was trying to avoid the $6.23 eastern distributor toll fee as Qantas only paid them $50 for the trip and they had to pay all the tolls (+ harbour bridge on return) and airport parking fees out of this.

 

[Kef]

Re: No more QF chauffer drive to LAX and DFW

Well that didn't last long.. Very disappointing....

 

[Happy Trails]

Re: No more QF chauffer drive to LAX and DFW

Well that didn't last long.. Very disappointing....

That's what my wife says.

 

[ReLoad]

Re: No more QF chauffer drive to LAX and DFW

They can get stuffed, not honouring part of the deal when we bought tickets. I'll be curious to see what notification we get. Travel is in Nov, booked in Jan.

 

[Orca]

Re: No more QF chauffer drive to LAX and DFW

I don't quite understand why they can't still offer CD to/from the Aus ports for the flights (esp. ML & SY!)? It just doesn't make any sense at all! How ridiculous. And only honouring this for another month (+ a few days) is really quite poor as well.

I love QF but they really are shooting themselves in the foot... both feet... repeatedly, with decisions like this.

 

[PLC]

Re: No more QF chauffer drive to LAX and DFW

That's what my wife says.

Boom, boom!

Actually...that's what mine says as well.

 

[EuroFlyer]

Re: No more QF chauffer drive to LAX and DFW

Nice bit or friendly racism there MATE. Please explain what you mean by sounding a bit Irish !!???

im affected by this but am not stupid enough to think that one person in qantas is the reason why my flight to JFK in j does not now have a free transfer.

Id like to see if youd comment like this if the CEO was Indian/indegenuous/Asian/African or from the Middle East, in a nutshell No !!!

This sounds all a bit Irish to me - what's that? The dude running Qantas is Irish - oh sorry - my bad!

 

[Orca]

Re: No more QF chauffer drive to LAX and DFW

Nice bit or friendly racism there MATE. Please explain what you mean by sounding a bit Irish !!???

im affected by this but am not stupid enough to think that one person in qantas is the reason why my flight to JFK in j does not now have a free transfer.

Id like to see if youd comment like this if the CEO was Indian/indegenuous/Asian/African or from the Middle East, in a nutshell No !!!

please let's not go down this path again... move on, nothing to see here!

 

[trippin_the_rift]

Re: No more QF chauffer drive to LAX and DFW

Agree - poor form. I know someone who booked on QF over VA in the 2-for-1 sale back in Jan purely for the driver. Bet they're feeling a bit screwed right now!

What QF should really do is team up with Uber and offer free uber credit to every J/F passenger.

- Uber would pay to get a new customer (ie: PAY QANTAS FOR THE PRIVILEGE)
- Uber would more than likely have a commercial deal with QF that is mutually beneficial long term
- No minimum commitments$$ from QF
- No probs if customer is travelling >50km
- No availability issues
- Pax could still request transfer online as they currently do; QF then feeds to uber api instead of limo company
- Passengers would still be in the same quality ride
- Qantas has no liability as they're giving credit and not a 'free limo transfer' like they currently offer
- Passenger could then save up uber credits and use them when they actually need it (ie: ANY CITY)
- Creates a mini loyalty program where QFF pax could 'save up' their uber credits from QF. Perceived value = MUCH HIGHER than current QF offering
- Qantas would have LESS ASSOCIATED COSTS than their current agreements
- Qantas finally gets some good PR and looks cool for once


Seriously Qantas. It's not hard to come up with this stuff.
Hire me as your innovation manager and I'll make you some money

 

[Cruiser Elite]

Re: No more QF chauffer drive to LAX and DFW

Nice bit or friendly racism there MATE. Please explain what you mean by sounding a bit Irish !!???

im affected by this but am not stupid enough to think that one person in qantas is the reason why my flight to JFK in j does not now have a free transfer.

Id like to see if youd comment like this if the CEO was Indian/indegenuous/Asian/African or from the Middle East, in a nutshell No !!!

More then happy to explain EF - was intended solely as humour - no racist undertone intended at all. Historically humour is laced with Irish jokes - that's all it was - nothing more - nothing less. Had Air NZ made a similar decision I might have added a kiwi jibe - dunno. I too am affected - have 2 x F flts booked Sept 10 - my freebie CD down the tube also.

If you or any other AFF member are distressed by my cheap and questionable humour then I genuinely and unreservedly apologise - however I hope and think you might be in the minority here.

On a different note - might be interesting to see what various consumer bodies think of the back flip - did the promised CD form an integral part of initial service offering or was it merely a complimentary add-on to advertised service package?

 

[QPProletarian]

Re: No more QF chauffer drive to LAX and DFW

MrsK recently returned on QF8 and was surprised when the driver took her to Kirribilli via the Mascot/Alexandria rat run. The driver explained that he was trying to avoid the $6.23 eastern distributor toll fee as Qantas only paid them $50 for the trip and they had to pay all the tolls (+ harbour bridge on return) and airport parking fees out of this.

Why wouldn't you just go up Oxford St, then make your way up to the bridge that way?

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

QF need to seriously think about this decision. I wonder what legal rights we are entitled to, as what they have advertised and what they are delivering are DIFFERENT.
Honor what you promised to your most LOYAL customers. These are customers spending an insane amount of money to fly with you. That's right, the customers who have kept you flying longer than you probably should have! It's "UN-AUSTRALIAN".

 

[ketsuzei]

Re: No more QF chauffer drive to LAX and DFW

"Qantas will honour..."

I find that language quite troubling.

 

[ukh]

Re: No more QF chauffer drive to LAX and DFW

Before Qantas makes decisions like this, they need to consider more than how much ( or little) they may save. They need to take into account how many loyal customers they upset and how many of these are on the verge of looking at other airlines.
I use CD extensively with QF 9 / 10 and think this is a great service, however, even though I am not affected by these CD changes to USA flights, this makes me think twice about future Qantas bookings to Europe.

 

[aamslfc]

Re: No more QF chauffer drive to LAX and DFW

I don't understand why QF would do this. Another "simple and fair" change that takes QF a step closer to a shopping rewards scheme. It's like they don't want us to fly them at all...

What QF should really do is team up with Uber and offer free uber credit to every J/F passenger.

That is a brilliant idea! Uber, airline and customer would all benefit from it - I wonder if VA would contemplate doing exactly this after today's QF "enhancement"...

 

[ftm]

Re: No more QF chauffer drive to LAX and DFW

Agree - poor form. I know someone who booked on QF over VA in the 2-for-1 sale back in Jan purely for the driver. Bet they're feeling a bit screwed right now!

Those Qantas two for one fares were far ahead of the competition at the time.

 

[Ansett]

Re: No more QF chauffer drive to LAX and DFW

So QF announces A380 to DFW and the fact they will have first class and I presume any one looking at the time would have seen CD and whilst not being the most significant buying influencer I would say it would have to be considered. Now they take away that part of the product offering

How does that make QF Look and how many peed off people would that leave behind.

I am starting to believe more and more in the Orange 5 theory

 

[medhead]

Re: No more QF chauffer drive to LAX and DFW

Why wouldn't you just go up Oxford St, then make your way up to the bridge that way?

It depends on the time of the day. In peak hours they cut off the Madison St exit from the Eastern Distributor to South Dowling Road, meaning your either up for the toll at William st or you sit in very slow traffic for a long distance. Mascot would be better.

 

[markis10]

Re: No more QF chauffer drive to LAX and DFW

I don't understand why QF would do this. Another "simple and fair" change that takes QF a step closer to a shopping rewards scheme. It's like they don't want us to fly them at all....

Qantas has been maintaining a build it and they will come mentality under AJs watch for a long time, in the last year it has been evident that "they" have not come whether its domestic, the EK partnership or JQs expansion, so now the cost is being paid in cutbacks across all areas. They seem hell bent on burning a lot of bridges, and while those cost savings may be achieved, its going to come with a big hit to the revenue and loyalty base of the customers.

Qantas has shown no long term planning or investment in the future, instead its selling the house (in the form of cancelling orders for more efficient aircraft or their airport leases) and playing moving goal posts with a 4 pillars strategy that changes more than the wind direction.

What are Qantas's plans for when they have to hand back their Jetbase and Sydney terminal in 5 years as vacant land, where are the firm replacements on order for the 744 fleet and what are they going to do with all those neos, Toulouse is close to capacity already with parked Orange aircraft?

Toasters are going to look a good value redemption in the future if the alternative is going to be catching an orange plane form the low cost terminal where redemption fees and surcharges give you a $5 saving on buying the fare.