No more QF chauffeur drive to LAX and DFW

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

Like what? Stop flying QF.
I sent a letter (online) to the Herald Sun today, expressing my fury after being told that QF would be get back to me re:compensation for no CD. I never held my breath (luckily). Let's hope that the media publishes an article that makes QF realise how much they have really messed up this time.

 

[TomVexille]

Re: No more QF chauffer drive to LAX and DFW

Mate, stop griping !

Do something about it.

I did.

Oh I don't actually have a booking. This doesn't affect me at all. Just saying from a service point of view.

 

[markis10]

Re: No more QF chauffer drive to LAX and DFW

Like what? Stop flying QF.
I sent a letter (online) to the Herald Sun today, expressing my fury after being told that QF would be get back to me re:compensation for no CD. I never held my breath (luckily). Let's hope that the media publishes an article that makes QF how much they have really messed up this time.

Have you thought about a call to the ACCC or even an online complaint, advertising package a, taking an order then supplying a lessor package b could be construed as bait advertising, especially when no alternative has been offered, let alone a reasonable one as per the guidelines:

http://www.accc.gov.au/system/files/Pricing manual for the travel industry.pdf

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

Good idea markis10.
I shall consider.

 

[opusman]

Re: No more QF chauffer drive to LAX and DFW

Why are people with existing bookings not demanding compensation? Or threatening small claims court? If I was in this position I would absolutely not be letting them get away with this cough.

 

[Flying mermaid]

Re: No more QF chauffer drive to LAX and DFW

Why are people with existing bookings not demanding compensation? Or threatening small claims court? If I was in this position I would absolutely not be letting them get away with this cough.

Stockholm Syndrome?

 

[RooFlyer]

Re: No more QF chauffer drive to LAX and DFW

Time for an Airline Industry Ombudsman. If this was the banking sector, the mere mention of the FSO would almost certainly bring a $ settlement for the service booked, but cancelled by the airline.

CD is not a 'freebie' but part of the service package purchased when buying the class of ticket / route, just like in-flight meals on those services. J and F get different service from Y, even though the basic 'fly from A to B' is the same.

What if Qantas said "From 3 weeks time, in all classes for flights to/from LAX, DFW we won't be offering in flight drinks other than water or meals other than pre-packaged sandwiches." and said if you had booked and paid for a ticket for flying after that time, then just too bad?

 

[markis10]

Re: No more QF chauffer drive to LAX and DFW

Time for an Airline Industry Ombudsman.

We have one

Home



Toothless tiger.

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

Time for an Airline Industry Ombudsman. If this was the banking sector, the mere mention of the FSO would almost certainly bring a $ settlement for the service booked, but cancelled by the airline.

CD is not a 'freebie' but part of the service package purchased when buying the class of ticket / route, just like in-flight meals on those services. J and F get different service from Y, even though the basic 'fly from A to B' is the same.

What if Qantas said "From 3 weeks time, in all classes for flights to/from LAX, DFW we won't be offering in flight drinks other than water or meals other than pre-packaged sandwiches." and said if you had booked and paid for a ticket for flying after that time, then just too bad?

i don't know about an airline ombudsman, but some good solid consumer protection laws would be great.

downgrade a flight? 75% of the ticket would be nice.

cancel a flight? none of this 'we'll help you find alternative award space'... how about booking us on another airline, to give us what we paid for the first time?

the EU is way out in front. we are comparatively left stranded here in Australia.

we might have cases if we were to pursue them, but that's often a lot of effort. set protection laws would be a good start.

 

[MEL_Traveller]

Re: No more QF chauffer drive to LAX and DFW

We have one

Home

Toothless tiger.

doesnt the consumer advocate rule whether an airline has met it's own standards as set out in their customer charters?

so if the customer charter says 'no compensation' the consumer advocate isn't going to overrule that.

we need customer charters to be reflective of strong consumer protection laws.

 

[lovestotravel]

Re: No more QF chauffer drive to LAX and DFW

We have one

Home

View attachment 28504

Toothless tiger.

Correct - Total waste of time

I have a few bookings that will be impacted by this, no phone call yet, but I will be asking for a $150 credit to cover the cost of the transfers I'll now have to pay for.

The booking was made with CD advertised and I expect to receive that service

Anyone that simply said "Oh thanks for letting us know" can only blame themselves for not pushing for what you are legally entitled to get from QF

 

[oz74]

Re: No more QF chauffer drive to LAX and DFW

Be nice if red roo would weigh in here!

 

[medhead]

Re: No more QF chauffer drive to LAX and DFW

We have one

Home

View attachment 28504

Toothless tiger.

That's not an ombudsman, is it?

 

[markis10]

Re: No more QF chauffer drive to LAX and DFW

That's not an ombudsman, is it?

Sure is, an ombudsman is an advocate appointed by a government to act in the interests of the public

Appointment of Australia’s First Airline Customer Advocate « anthonyalbanese.com.au

 

[medhead]

Re: No more QF chauffer drive to LAX and DFW

Ok.
Always thought an ombudsman could issue enforceable actions.

 

[JalanM111]

Re: No more QF chauffer drive to LAX and DFW

Good question.
Qantas have chosen the best speaking Australian voices to conduct the calls. Very pleasant conversation, sympathetic tone and agreeing 'yes it is cost cutting'. She caught me off guard as I had phone Qantas on the same day and was expecting it to be an offer of compensation for a different issue.
A letter to Justin is on it's way. My previous letters to Justin have been to commend Qantas - this one will not be.... unfortunately.I'm sorry to see the end of my favorite airline. Just travelled Garuda J. No complaints whatsoever. Excellent service, food, seat and on time.

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

Good evening Red Roo,
Looks like you have some work to do.

However, don't work too hard tonight, as it's getting late.
Tomorrow will be fine.

 

[Red Roo]

Re: No more QF chauffer drive to LAX and DFW

Good evening Red Roo,
Looks like you have some work to do.

However, don't work too hard tonight, as it's getting late.
Tomorrow will be fine.

There's no bottom of my barrel - and that's just from my involvement with AFF.

While I don't have anything to add beyond the original post on this thread, I've certainly been monitoring feedback and updating the relevant teams. The frustration, disappointment, and overall sentiment is consistent, and certainly not watered down in my reporting.

As noted, our Reservations teams are doing their best to proactively contact customers on what has been a hard day for them also. They cannot assist with compensation, however can discuss options regarding your future booking.

 

[RooFlyer]

Re: No more QF chauffer drive to LAX and DFW

Well, hello Red Roo. When you say they 'Cannot' assist with compensation .... I think you mean they 'will not' assist with compensation, correct?

They 'could' do it if Qantas management did the decent thing.

As noted, our Reservations teams are doing their best to proactively contact customers on what has been a hard day for them also.

I dare say. Its a shame that they and you have to front the customers after a disgraceful decision by your management.

 

[Dmac6345]

Re: No more QF chauffer drive to LAX and DFW

I wonder how my customers will react tomorrow, once they find out that the product that they have spent thousands of dollars on, will just simply be removed from my inventory and NEVER TO BE SEEN again. Doesn't matter though, I still have their money.