Official Qantas response please

[Blackbird]

Here you go:

Dear FrustratedQP

Thank you for taking the time to contact us.

We were concerned to learn about your recent experience with Qantas, and that you did not receive the level of service expected from a premium airline.

We strive to provide exceptional service and customer feedback plays an important role in our continuous improvement process. It also helps us strengthen our commitment to customer service. We would like to assure you that your feedback has been forwarded to the relevant management as part of this process.

Thank you again for taking the time to write. We value your ongoing loyalty, and hope that we have an opportunity to welcome you onboard Qantas in the near future.

Kind regards,

Qantas Customer Care

Insert after taking the time to write in last paragraph:
"We are committed to creating the world’s best flying experience and your feedback will help us make the improvements required to achieve this goal."

 

[MrJetset]

People forgot that airline travel is public transport.

I always sit in 23B on QF Dom. I get to the gate about 10 mins prior to boarding especially an the afternoon MEL-SYD commutes to ensure baggage space. Out of respect, I always use the lav in the cabin I'm flying. On some aircraft this means walking all the way to the back. I see other pax walk to the front, that's not my concern or issue.

As for seat reclining, I'm yet to recline on any DOM sector, even SYD-PER.

 

[FrustratedQP]

Can I assume that on those occasions where you indeed have to travel economy and the cart is blocking the aisle such that you cannot access the economy toilets that you will NOT be offended when the cabin crew tell you the J toilet is unavailable?

Can I also assume that if for whatever reason the overhead locker space above your seat is full that you will NOT under any circumstances place your carry on overhead someone else's seat?

Flying is a somewhat communal activity and the airline cannot control the behaviour or actions of every single person on board the aircraft.

Yes, you can assume that I will NOT be offended, if in fact I get an official response asserting that the toilets in the business cabin are exclusively for J pax. (it is interesting that you nominate the economy toilets as such).Regarding the overhead lockers, I am simply asking for the official policy (if there is one) whether the space belongs to the pax underneath them. I note that sharing is somewhat unavoidable given there is safety equipment in some overhead lockers. Personally, if the overhead locker above me is full, I would seek the assistance of the cabin crew. Just because it is not published doesn't mean there is no policy. I don't think it is too much to ask from a supplier of a service, in this case Qantas, what I am exactly entitled to for my money.

 

[FrustratedQP]

1. Yes
2. Yes, within reason. I have had staff move Y passengers stuff away so that I could use it on many occasions
3. Yes as long as it's not during meal time

As for an official response, you won't get one that will directly answer your questions

No, no and no.

I have strong views about these issues.

This is the exact reason that I am asking for an official response from Red Roo.

 

[FrustratedQP]

As someone who often sits in row 4 of domestic Y I get to see how J pax act. Quite often I see them bring on several bags and take up a lot of overhead locker space. Once there was so much stuff in the J overhead locker from their fellow J pax that some of them were forced to use the Y space. They weren't happy but what could they do? Still none of them used the space in the seat in front of them. I was glad I had boarded early and got my solitary bag stored.

.

I'm not surprised, Hvr, last time I placed my bag in the overhead locker (in the business cabin) there was already a bag sporting a platinum tag in the locker above my seat, fortunately, SWMBO and I only had 1 carry on bag between us. Have you considered that the overhead locker space was full due to non J Pax getting to them early? I wouldn't be happy either. I know that the bag belonged to someone in economy because he forced his way into the business cabin from economy within seconds of the a/c coming to a stop and retrieved his bag.

 

[Hvr]

<snip> Have you considered that the overhead locker space was full due to non J Pax getting to them early? I wouldn't be happy either. <snip>

As the first person to board I was able to see who left luggage above the J seats. It was all J pax carry on luggage.

 

[MEL_Traveller]

This is the exact reason that I am asking for an official response from Red Roo.

It is only complicated because some people wish for it to be different than it actually is. Saying for example that you don't have the right to reline is ridiculous given it is an advertised feature. So that can be discounted outright. Same as crew announcements saying the forward lavatory is reserved for business class. The fact that some pax don't agree with that doesn't make their statement correct, or even worthy of seeking clarification. It doesn't matter if business class only has one passenger or if it is full. If the crew announce the WC is reserved then that's the end of the matter. (unless we look at the DJ incident with the blind pax, which is bad on any number of fronts)

 

[elbarto]

I doubt you'll get a response in writing saying the forward lavatory is exclusively for J pax. There would new operational and safety reasons that crew in the main cabin might direct pax to go use the J lav.

 

[MEL_Traveller]

I doubt you'll get a response in writing saying the forward lavatory is exclusively for J pax. There would new operational and safety reasons that crew in the main cabin might direct pax to go use the J lav.

the two are not exclusive. Current signs prohibit the use of business or first class WCs by different classes on wide-body jets. Safety and operational reasons can allow crew their discretion where appropriate, but the policy printed on bulkheads immediately before a higher cabin is that passengers should not cross unless they are in that class.

 

[ashleyn]

Is this thread for real ? On any flight we're all jammed together and the kitchen sink that many folks seem to bring onboard has been stowed somewhere. We get from A to B without any drama, we retrieve the sink and we get on with our lives. Does any of this really matter ?

 

[ReLoad]

Is this thread for real ? On any flight we're all jammed together and the kitchen sink that many folks seem to bring onboard has been stowed somewhere. We get from A to B without any drama, we retrieve the sink and we get on with our lives. Does any of this really matter ?

You are forgetting the #1 AFF premise:

DYKWIA

 

[TonyHancock]

Is this thread for real ?

Just as real as this one :!:

 

[SQ421]

No, no and no.

I have strong views about these issues.

1. Couldn't care less, and refuse to get my big boy shorts in a bunch over it.

2. Generally haven't had a problem, and as long as my luggage stays in my general vicinity, I'm fine with it not being right above my head.

3. I'd like you to tell me why I can't recline *my* seat, and basically use it as intended for *my* comfort. Don't like people reclining in front of you? Get a bulkhead seat.

 

[MEL_Traveller]

3. I'd like you to tell me why I can't recline *my* seat, and basically use it as intended for *my* comfort. Don't like people reclining in front of you? Get a bulkhead seat.

on 3. we've had some lengthy discussions only recently (on the whole seat recline thing)... there are four camps: a) those that think they should recline (within reason - not during meal services if travelling in the economic cabins) b) those that don't recline because they don't believe it is polite to do so, but don't mind others reclining c) those that don't recline because they don't believe it is polite and believe others should conform to their way of thinking and not recline either d) those that completely spit the dummy and hate seat recliners because they feel threatened and intimidated by people encroaching on 'their' (DYKWIA) space. Categories a) and b) are the majority c) is so-so common and d) is a tiny minority - usually expressed by those who cannot accept their lot in life and don't have the financial means to escape being reclined on

 

[straitman]

Time a few people remembered what the topic was again. :evil:

 

[medhead]

on 3. we've had some lengthy discussions only recently (on the whole seat recline thing)... there are four camps: a) those that think they should recline (within reason - not during meal services if travelling in the economic cabins) b) those that don't recline because they don't believe it is polite to do so, but don't mind others reclining c) those that don't recline because they don't believe it is polite and believe others should conform to their way of thinking and not recline either d) those that completely spit the dummy and hate seat recliners because they feel threatened and intimidated by people encroaching on 'their' (DYKWIA) space. Categories a) and b) are the majority c) is so-so common and d) is a tiny minority - usually expressed by those who cannot accept their lot in life and don't have the financial means to escape being reclined on

I guess I most closely fit into your c) group. However, I'd modify it slightly to say I don't need to recline and therefore don't really see why anyone needs to recline except in fairly limited circumstances. However, I do accept that people do recline. And, getting back to the OP, I believe it is absolutely unacceptable to kick, or poke, or anything else to the seat of someone who has reclined.

So short answer for the OP I don't believe you need to recline but if you do them you should not be kicked. However, I really don't see why you think that is a question that Qantas is going to answer.

 

[legroom]

...... So short answer for the OP I don't believe you need to recline but if you do them you should not be kicked. However, I really don't see why you think that is a question that Qantas is going to answer.......

Maybe he is tired / sick of being kneed, poked from 'you know what I would do if you recline into "my" space' people and just want an authority (in this case, Qantas) to help him

 

[ComeFlyWithMe]

The fact is, 'DYKWIA' Y pax should not be stowing in J lockers. The same applies to the WC unless invited. Reclining of seats would be restricted or locked off if it wasn't to be used - get over it. Pull it up at meal service as that is not just courtesy but unofficial QF policy.

I have spent a lot of time on both sides of the curtain and I understand there are different facilities and levels of service depending on which side I am on. It would be nice if others understood the same.

Some people ought to stop putting the W in WP.

 

[JohnK]

Current signs prohibit the use of business or first class WCs by different classes on wide-body jets.

And what is the penalty? Castration or turn the aircraft around?

 

[FrustratedQP]

And what is the penalty? Castration or turn the aircraft around?

It's not about the penalty, it's about playing by the rules.