Hi everyone, I’m really frustrated after trying for the past two weeks to have my booking altered.
We originally the following business class flights booked in just before the points increase:
HKG-MEL-PER-KUL-DOH-CDG-BIO-MAD-FMC-JTR-LHR-LGW-CUN-DFW-NRT-HKG
I had to wait for the availability on the CUN-DFW to open up to change it from a surface sector to included in the ticket and that’s where the problems began. I tried to change my flights to the following:
HKG-MEL-PER-KUL-DOH-CDG-LHR-FMC-BIO-LGW-CUN-MIA-DFW-NRT-HKG
Multiple arguments about transfers not being stopovers, giving alternative options to go from CDG to FMC via MAD (as they wouldn’t allow two ‘stopovers’ in London – yes they are both under 24hrs). Eventually was told they would calculate the change in taxes and call me back – flights updated in the booking section but missed the call back (was at 11.45pm the next night).
Flights changes dropped off the booking and my original flights were back there except the BIO-MAD-FMC legs with IB were showing as cancelled.
Took 4 days to get someone to change the booking because the agent in Manilla had put notes on the booking for no one else to change it. New agent and their supervisor were adamant that you could not have more than 1 stopover in Europe (lol) which made me compromise to get the flights I wanted locked in (knowing I would have to go through all this at least one more time). Current state of affairs:
HKG-MEL-PER-KUL-DOH-CDG-BIO-LGW-CUN-MIA-DFW-NRT-HKG
Managed to get the DOH-CDG flight the day earlier so removed this stopover. The changes were made Sunday morning 8am – same 24h-48h to be ticketed spiel. Confirmed 5k points per passenger and a small refund on taxes – they said this could take a long time because I paid in HKD.
Still not ticketed and received the following from the SMS team when trying to get the ticketing pushed through yesterday:
I tried the ‘email itinerary’ section from the Qantas booking page which showed the updated flights but this just showed the original tickets.
I’m at the end of my tether with calling Qantas and sick of checking my email for the tickets. I’m slightly concerned that the flight changes haven’t actually been ticketed because I haven’t received the updated email.
Would you call them again until you get the tickets or just hold tight for a couple more days?