Oneworld Classic Flight Reward Discussion - The Definitive Thread

[FishFood]

Hi i've booked the first two sectors of my round the world trip and the two bookings have come out as 189k + 145k = 334k total. This is higher than the 318k cap for business class tix. I have adhered to all the guidelines incl. two other oneworld airlines (AA & Iberia), less than 35k miles, only 2 stopovers thus far etc.

Any idea why i'd be getting charged more than the 318k points?
Cheers

Just checking you haven't made the same mistake as me with the two bookings on separate PNRs?

 

[DC3]

Any idea why i'd be getting charged more than the 318k points?

Once the rules have been met, I would expect it to max out at 318,000 points. As mentioned, above, perhaps you could provide some more information on the itinerary, so far (routing, carriers, etc)

 

[SnowmanShroomz]

Noted, full itinerary as below. Thanks for taking a look at it everyone so far:

Segment 1: Sydney to LAX (QF11), LAX to DFW (AA1994), DFW to Cancun (AA2650)
Segment 2: Rio de Janeiro to Madrid (IB6024), Madrid to Porto (IB3092)
Segment 3: Marrakech to Madrid (IB3341), Madrid to Rome (IB3234)

All transit times are less than 4hrs.

If anyone could shine some light as to what rule i'm breaking here would be great .

 

[djkelly69]

If anyone could shine some light as to what rule i'm breaking here would be great

Miles was my first guess, but they look ok (including the flight home).

From memory there was someone previously who had an issue booking/getting it to be recognised as an OWA when there was two transits of one city (even though it is clearly allowed), so maybe that is it?

 

[kctt]

Previous change was magically ticketed overnight

5th call for flight change to fix cancelled flight: agent in Philippines could not find availability of new flights when I can see in multi city search and normal booking search. 30 minutes in queue and 1 hour on call for him to check and see no availability

Has Qantas re-introduced "voluntary change fee"?
It is the third time I was informed about change fee $77 dollars to make change to the booking
I thought it would be 5000 QFF points to make change to business classic reward flight but the fee is waived until end of year.

 

[levelnine]

If anyone could shine some light as to what rule i'm breaking here would be great .

Is it all on one ticket? And are you seeing this price online when using the multi-city tool?

 

[djkelly69]

So we (3pax) have an OWA in J/U coming up at the end of the year, and have so far managed to roll with the punches of the seemingly never-ending changes to our itinerary. But the latest change appears fairly terminal, and I am trying to work out how to rescue it.

Basically we are flying home from the US via DOH for 3 nights, then BKK for 2 nights, then BKK JL HND JL SYD QF CBR. The BKK-HND-SYD route was due to married sectors and not a lot of options for 3 pax in J to get home from DOH. As of last week, the connection in HND was dropped to 55 minutes (from 70), which was a huge concern, but now a bigger issue has arisen.

Today the BKK-HND flight has been pushed back a whole day, presumably due to some sort of JAL schedule change. Other flights remain the same, so we are currently due to fly out of HND ~23 hours before we get there.

MMB doesn’t even give an option to accept the change, need to call. Wife has Gold status, I have nothing, so calling under her QFF number. Three calls so far, all to CPT office I believe, one drop out mid-discussion. Unsurprisingly no award seats available either on their end or online, so their suggestions have been basically to accept the change, and hope availability to get us home opens up sometime between now and the end of the year. I think the likelihood of this is slim to nil.

I also asked about making revenue seats available when it is an involuntary schedule change causing a mis-connection, and was advised this wasn’t an option and we can only be booked on reward seats.

Aside from my concerns about how we are getting home, I have a pair of QR flights in this OWA, so believe I really need this re-ticketed ASAP to avoid losing those as well.

Any help/advice would be greatly appreciated!

 

[SnowmanShroomz]

Is it all on one ticket?

Correct all on one ticket, two passengers

 

[levelnine]

Correct all on one ticket, two passengers

Not easy to see what's wrong with it.

I would book online as far as you can go while remaining under 318K per person, and make sure you include SYD-LAX as that is a unicorn, then call to get the other segments added. If it goes above 318K, the operator should be able to work out what's going on.

 

[SnowmanShroomz]

Thanks for your input. I should clarify about half of these are in economy class (SYD-LAX) and half are in business but that shouldn't affect the 318k points. I've already booked so will have to give them a call to figure out what the issue is cheers

 

[levelnine]

I should clarify about half of these are in economy class (SYD-LAX) and half are in business but that shouldn't affect the 318k points. I've already booked so will have to give them a call to figure out what the issue is cheers

It is strange, as I don't have the same result albeit using AA rather than QF to get to the US:

 

[jase05]

So we (3pax) have an OWA in J/U coming up at the end of the year, and have so far managed to roll with the punches of the seemingly never-ending changes to our itinerary. But the latest change appears fairly terminal, and I am trying to work out how to rescue it.

Basically we are flying home from the US via DOH for 3 nights, then BKK for 2 nights, then BKK JL HND JL SYD QF CBR. The BKK-HND-SYD route was due to married sectors and not a lot of options for 3 pax in J to get home from DOH. As of last week, the connection in HND was dropped to 55 minutes (from 70), which was a huge concern, but now a bigger issue has arisen.

Today the BKK-HND flight has been pushed back a whole day, presumably due to some sort of JAL schedule change. Other flights remain the same, so we are currently due to fly out of HND ~23 hours before we get there.

MMB doesn’t even give an option to accept the change, need to call. Wife has Gold status, I have nothing, so calling under her QFF number. Three calls so far, all to CPT office I believe, one drop out mid-discussion. Unsurprisingly no award seats available either on their end or online, so their suggestions have been basically to accept the change, and hope availability to get us home opens up sometime between now and the end of the year. I think the likelihood of this is slim to nil.

I also asked about making revenue seats available when it is an involuntary schedule change causing a mis-connection, and was advised this wasn’t an option and we can only be booked on reward seats.

Aside from my concerns about how we are getting home, I have a pair of QR flights in this OWA, so believe I really need this re-ticketed ASAP to avoid losing those as well.

Any help/advice would be greatly appreciated!

Hopefully as Japan starts to open more in the next month or so QF will put a heap of flights on and perhaps something might open up

 

[kctt]

Previous change was magically ticketed overnight

5th call for flight change to fix cancelled flight: agent in Philippines could not find availability of new flights when I can see in multi city search and normal booking search. 30 minutes in queue and 1 hour on call for him to check and see no availability

6th call to Philippines: 30 minutes in queue, 1.5 hours on call. Agent wasted 1 hour time checking fare rule, checking cancellation fee. I explained about cancelled flight. I only need to change because of the cancelled flight. Eventually she also cannot find availability. She can find QF41 Sydney to Jakarta. Agent does not even know Narita airport in Tokyo.

7th call: 20 minutes in queue. Someone picked up then silence and hanged up

8th call: 20 minutes in queue. South Africa call centre. Agent can add all new flights to replace cancelled flight Osaka-Helsinki in 15 minutes. He put booking in queue for ticket

What amazes me is 4.5 hours was wasted with 2 agents in Philippines when the agent in South Africa can resolve in 15 minutes.

 

[Mr H]

Hi there, hoping someone can help me out. Are the different airports in Tokyo considered completely separate for OWA bookings? E.g. get off at Haneda and on the next flight at Narita = a stopover with a land sector, as opposed to a transit regardless of time between flights? Also if this is the case, does the airport at the end of this "land sector" count as anything in the OWA rules? Thank you.

Transits are allowed between two airports in the same city. A land sector/stop requires the airports to be in different cities.

 

[Rach1616]

Transits are allowed between two airports in the same city. A land sector/stop requires the airports to be in different cities.

thank you

 

[Rach1616]

Before I make the dreaded call to add additional flights to the end of my OWA trip - can anyone see any issues with the trip outlined below? I work it out to 33,773 miles.

MEL-SYD transit
SYD - HND transit
HND - ITM Stop one
Land sector ITM - HND
HND - YVR Stop two
Land sector YVR - JFK
JFK - HEL transit
HEL-AGP Stop three
Land sector AGP - HEL
HEL - HND Stop four
NRT - KUL Stop five
KUL - PER transit
PER - MEL

Many thanks.

 

[DC3]

thank you

Think cities, rather than airports

 

[Mr H]

Can anyone tell me what I am missing with QR? After a very lacklustre flight on a very uncomfortable seat with no storage, I have the misfortune to be in the Al Mourjan lounge. You have to queue for everything: seats, showers (two hours apparently), access to the food areas, etc. I did eventually get let into a food area but they had no cutlery so I couldn’t eat the yoghurt I had found. Two hours in, I now have a seat - uncomfortable - have had three glasses of water which seems to be freely available. The lounge looks like a general concourse and is noisy with the sound of a brass band and attendants shouting names of pax who have reached the front of some queue or another. And the wifi is shocking. Happy for anyone to tell me what I am missing.

 

[Fil-Ski]

I'm trying to book a RTW award flight. The website only allows me to list 6 flights in the multi-city tool. I tried Chrome and Firefox. Is this another Qantas enhancement?

 

[Jacques Vert]

I'm trying to book a RTW award flight. The website only allows me to list 6 flights in the multi-city tool. I tried Chrome and Firefox. Is this another Qantas enhancement?

Yes; but been like that for quite some time.