JohnK
Veteran Member
- Joined
- Mar 22, 2005
- Posts
- 44,074
re: Qantas "oneworld" award (140K/280K/420K) Discussion
When planning my OW award in 2007 I was still a Gold and I was having difficulty booking the OW award online and was forced to go through the customer service centre and some agents wanted to charge the booking fee. I just kept calling back until I got the right agent who waived the booking fee.
In my opinion if a valid itinerary cannot be booked online or certain destinations do not appear on the drop down box or certain carriers flights are excluded then they should waive the booking fee for anyone regardless of status....
I have heard people with lower status getting the fee waived. There is no hard and fast rule and I guess it is up to the customer service agent to waive the booking fee.I have found that if you are booking a CX segment (which you can't online - or on and off), QF will waive the 2.5k booking fee. Perhaps only as I'm QGold though
When planning my OW award in 2007 I was still a Gold and I was having difficulty booking the OW award online and was forced to go through the customer service centre and some agents wanted to charge the booking fee. I just kept calling back until I got the right agent who waived the booking fee.
In my opinion if a valid itinerary cannot be booked online or certain destinations do not appear on the drop down box or certain carriers flights are excluded then they should waive the booking fee for anyone regardless of status....