Update on QF cancelling my SFO-SYD flight in Sep. Took 3 weeks and an email to AJ to resolve. After 2 weeks and getting told too many lies and incorrect info I email Stephanie Tully twice and was allocated a complaints officer in Fiji. She was very nice and did get me booked on a rewards AS SFO-LAX flight in F it was the day after my LAX to Oz flight. A CC operator had already put in a request to move that flight to the next day. The complaints officer said I won't have to call she will call me every day until QF decide on date change. Well of course she doesn't ring on Monday, so on Tuesday I call got Fiji and them to get her to call me. She does with lots of appologies and promises to call me throughout the day to keep me informed. I tell her she promised to call and I need her to call back because so many of them promise to call and never do. Of course no calls more calls on Tuesday. I call Wednesday and ask them to get complaint officer to call me, they say she's not in today. I ask operator to check my requested date change. Oh that's confirmed she said and she will send it for ticketing. Still showing as Request online and Check My Trip I say. Oh it's confimed she says again. Email the Amadeus itinerary. It comes Shows wait listed I say. Oh I made a mistake she says its still requested. Where is my confirmed flight from LAX? You've deleted it I said. She denies it, says I'll need to wait for requested flight. But I need a confirmed flight I say. She ends call. I keep calling all day. One says I've put in a request for you. Was it a form or email I ask? Oh I spoke to my floor supervisor. Another says it's showing confirmed and will be ticketed in 24-48 hrs. But it's still showing requested online I say. Sometimes it doesn't update online, she says. Send me the Amadeus email I ask. I can't she says. Put a note on my booking I say. She said she did. I called straight back. Still showing as requested and no note. She just lied to get rid of me. Exasperated I emailed AJ and CCd Stephanie around 4pm asking for it to be resovled today. I had the names, call centre and notes of the over 20 operators I had spoken too over 3 weeks detailng all the lies, promises to call back, wrong info etc. I couldn't believe it about 4:55 I get a call from Qantas Assurance Team. The guy made all the changes and ticketed it in 5 mins flat. I didn't believe that was even possible. They must have the power to approve everything. He did say he was calling in response to my email but not if it came from AJ or Stephanie's office. He gave me the QAT phone number which I will use in an emergency. It could've saved so much of my time and stress and all the time I took up of CC operators time if they'd just given me a way to contact a competent operator when they cancelled my flight.
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