Oneworld Classic Flight Reward Discussion - The Definitive Thread

[DC3]

Do I still have room for more stop overs or surface segments?

As long as you keep within the rules, including within 35.000 miles, 16 segments, up to 5 stops (the final city does not count as a stop), etc, etc:

How to Fly Around the World with a Qantas Oneworld Classic Flight Reward [Mega Guide]

Book a Qantas Oneworld Classic Flight Reward to fly around the world with up to 5 stopovers from just 132,400 Qantas Frequent Flyer points!

www.australianfrequentflyer.com.au

 

[Deb70]

Only 6 weeks to go to start Qantas Classic RTW business
MEL-HKG (QF)
HKG-HEL-AMS (AY)
AMS-HEL-DUB (AY)
MXP-MAD (IB)
MAD-HGK-PER (CX)
PER-MEL (QF)
My question is what business lounges may we access in HKG, AMS, HEL, MXP, MAD and 2nd visit to HGK?

 

[RB001]

Only 6 weeks to go to start Qantas Classic RTW business
MEL-HKG (QF)
HKG-HEL-AMS (AY)
AMS-HEL-DUB (AY)
MXP-MAD (IB)
MAD-HGK-PER (CX)
PER-MEL (QF)
My question is what business lounges may we access in HKG, AMS, HEL, MXP, MAD and 2nd visit to HGK?

The Oneworld page for lounge access is a lot better than it once was. If you have status or other programs from credit cards, etc then there is obviously more choice.
In any case - enjoy!

 

[Deb70]

The Oneworld page for lounge access is a lot better than it once was. If you have status or other programs from credit cards, etc then there is obviously more choice.
In any case - enjoy!

Thank you I did not realize that as it is a Qantas ticket and not a Oneworld ticket would we still get access to Oneworld lounges?

 

[RB001]

Thank you I did not realize that as it is a Qantas ticket and not a Oneworld ticket would we still get access to Oneworld lounges?

Qantas is a founding member of Oneworld, and all of the airlines you are travelling on are members also.

 

[sap1l]

Just made a (relatively) simple change to an existing OWA. I agree with the more recent comments upthread that South Africa agents have been better equipped with making changes without any problems.

Unfortunately they still struggled to immediately re-ticket the itinerary. All of them acknowledged the need to immediately re-ticket (there are a few MH flights on the itinerary), which is better than a year ago when they couldn't understand why.

I had to go through 5 agents until I got someone who could get through to Hobart for immediate re-ticketing. According to the other agents, they tried and couldn't get through via the phone to ticketing, which I translated to "we don't want to wait for them to pick up". To be fair, I waited around 10 mins on average for my calls to be answered each time, so perhaps the lines were really busy.

 

[pyramidforce]

Just made a (relatively) simple change to an existing OWA. I agree with the more recent comments upthread that South Africa agents have been better equipped with making changes without any problems.

Unfortunately they still struggled to immediately re-ticket the itinerary. All of them acknowledged the need to immediately re-ticket (there are a few MH flights on the itinerary), which is better than a year ago when they couldn't understand why.

I had to go through 5 agents until I got someone who could get through to Hobart for immediate re-ticketing. According to the other agents, they tried and couldn't get through via the phone to ticketing, which I translated to "we don't want to wait for them to pick up". To be fair, I waited around 10 mins on average for my calls to be answered each time, so perhaps the lines were really busy.

I have had experiences similar to the one you described. Strange thing from my end though, I ha e called to make two changes

1st time - I got through to Hobart (!!!!) As a QF bronze (!!!!!1!1one!eleven!!)

2nd time - the automated message said something along the lines of " as a platinum member, you receive preferential treatment on our premium support line" and "please wait for our next platinum team member" or something such. 85% sure it was Manila call centre though based on accent.

Wondering if QF realises you are calling about a complex itinerary or if your ticket had a strange point of departure, they route you to different agents?

 

[Warragul]

Wondering if QF realises you are calling about a complex itinerary or if your ticket had a strange point of departure, they route you to different agents?

I don't know if it's still the case, but a year or so ago you were asked to input the PNR before reaching an agent, supposedly to route complex bookings to 'more experienced' operators.

 

[DC3]

Wondering if QF realises you are calling about a complex itinerary or if your ticket had a strange point of departure, they route you to different agents?

I wonder which menu option it is for that?

 

[pyramidforce]

I wonder which menu option it is for that?

I go through the website first and put in my PNR, it then gives me a code and a number to call

 

[sap1l]

I go through the website first and put in my PNR, it then gives me a code and a number to call

For me I just go straight to the call centre.

Wondering if QF realises you are calling about a complex itinerary

I think this may be partially true if you enter your PNR, but I would have thought that I'd get routed to Hobart or Auckland for a complex itinerary (granted, anecdotally, I haven't gotten Manila in a really long while when calling for a OWA).