Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Warragul]

I am not sure why you are dealing with them by text messages/email - you should be calling their call centre and asking them as they are the people who actually make the bookings. If you don't get help from one agent then HUACA.

True enough, but I've found on occasion the service supplied to modify bookings via Messenger, which was referred to not text or email, to be less painful than the call centre. Slower yes and not always succesful, but when it works it eliminates a lot of phone call hold time especially if the phone call connected to Fiji or the Philippines.

 

[Amanad78]

Assuming that the transits are all strictly less than 4 hours…, I agree with @djkelly69 that it may well be a mileage problem.
Great Circle Mapper shows you within 40 miles of the max allowed, but the problem is that QF don’t use GCM to calculate the milage, they use something else (sorry, can’t remember what it is). Consequently there can be differences in the milage calculations of every sector. These differences can be positive or negative, and generally they are relatively small. But over a number of sectors they can accumulate, and when you are operating near the limit, can push you over the max.
If you call again, I suggest you ask the operator to go through the sector distances and compare with what you’re getting from GCM. Unfortunately, this will only confirm that your itinerary goes over max mileage- the QF distance is final, and the GCM distance is irrelevant to them (sad face). But at least you’ll know what the problem is for sure.

Thanks, yes, this would be interesting to look at.

Would be good to know how the calculate the mileage