Oneworld Classic Flight Reward Discussion - The Definitive Thread

[Warragul]

I am not sure why you are dealing with them by text messages/email - you should be calling their call centre and asking them as they are the people who actually make the bookings. If you don't get help from one agent then HUACA.

True enough, but I've found on occasion the service supplied to modify bookings via Messenger, which was referred to not text or email, to be less painful than the call centre. Slower yes and not always succesful, but when it works it eliminates a lot of phone call hold time especially if the phone call connected to Fiji or the Philippines.

 

[Amanad78]

Assuming that the transits are all strictly less than 4 hours…, I agree with @djkelly69 that it may well be a mileage problem.
Great Circle Mapper shows you within 40 miles of the max allowed, but the problem is that QF don’t use GCM to calculate the milage, they use something else (sorry, can’t remember what it is). Consequently there can be differences in the milage calculations of every sector. These differences can be positive or negative, and generally they are relatively small. But over a number of sectors they can accumulate, and when you are operating near the limit, can push you over the max.
If you call again, I suggest you ask the operator to go through the sector distances and compare with what you’re getting from GCM. Unfortunately, this will only confirm that your itinerary goes over max mileage- the QF distance is final, and the GCM distance is irrelevant to them (sad face). But at least you’ll know what the problem is for sure.

Thanks, yes, this would be interesting to look at.

Would be good to know how the calculate the mileage

 

[Cessna 180]

Qantas are still claiming this rubbish? Wow, thought they fixed up their systems but it's evident they haven't.

There's no (or shouldn't be a) reason a classic reward seat that is showing online isn't able to be added to an existing classic rewards itinerary. None.

I had to deal with this 2 years ago and almost pulled out hairs due to the time spent on it and the resulting frustration.

Not a Oneworld 318 redemption, however a one way booking with QF so relevant to this point.

PRG-HEL-HKG-MEL.
I wish to change the departure from PRG to KRK. A fairly simple ask I would have thought. Four phone calls now and they have all told me the same thing: available for new bookings only. The last one told me she would waive any change fees and refund the first leg and create a new booking for the KRK HEL leg but it would be on a separate PNR. I think the first to calls were to Africa and the last two were Fiji.

They have all been adamant this is not possible to change. The third one said she would put me on hold and went and sought further guidance.

 

[DC3]

Unfortunately, this will only confirm that your itinerary goes over max mileage- the QF distance is final, and the GCM distance is irrelevant to them (sad face).

Computer says ‘No’?