Oneworld separate ticket interline changes

[ozbeachbabe]

My apologies if this was covered and I missed it, but can QF or an agent merge a BA award flight (booked with QF) ticket and a paid QF ticket into one PRN to allow interline?

Only up until 31 Aug but you would need to be on a QF flight first connecting to a BA flight eg QF5 SYD/SIN connecting to BA10 SIN/LHR.

This would be done at QF checkin. It's only the checkin part of your journey that links the flights for the interlining of bags and IATCI agreement for boarding passes. Both your respective QF & BA Amadeus reservations pnrs remain totally separate from each other.

You are travelling in the reverse order so it would be BA checkin who are (or were up until 31 May) responsible for doing that however not only do they not do it now, they have software called 'Fly' that prevents CSA's from manually adding on carriage flights in at checkin.

Calling BA is pointless as even if they do enter a GK info segment showing your QF oncarriage flight, it won't be visible at check in. Advising QF of an inbound BA flight number serves no purpose.

 

[blueythecat]

Any travel agent can do it. It doesn't matter which GDS they are using, though there's less problems if you use an agent that uses Amadeus as Amadeus is the most common system within oneworld.

I've numbered your examples in the quote above for easy reference.

Example 1 - Yes no problem. This will let you take advantage of sales as appropriate.
Example 2 - Yes no problem, but somewhat pointless as SQ is not in oneworld.
Example 3 - Yes no problem. The agent needs to know how to process these. Most agents probably aren't familiar with the process involved though, so good luck. Very ideally, you'd be better off doing the award first then the BA ticket. It's much easier.
Example 4 - Most agents don't book JQ in the GDS but rather use JQ's agent portal to do this. Why? Because JQ through the GDS costs more, often notably more, so it's not worth it. If you were booking QF to HNL then AA, then yes that's possible and makes sense to do.

There are no additional costs charged by the first carrier.

Depending on the carrier involved, there may be an issue with adding more sectors for an already-ticketed carrier though. This is due to how these carriers deal with ticketing time limits in the same PNR.

Eg. You have a ticket issued for BA SIN-LHR-SIN then later decide to add BA LHR-FRA-LHR...

Thank you for the excellent response madrooster, wish I could have double liked your post!!

One follow-up question, I notice for Example 3, you mention it would be easier for the agent to add a revenue fare to an award ticket PNR than visa-versa. Is there any reason for this? I take it this also implies that a TA can modify a PNR that they didn't create, ie lets say I booked the Classic Award through Qantas.com?

 

[Sdtravel]

So this is interesting
I spoke to my travel agent about an upcoming booking. It has a mix of BA,AA & QF. Specifically QF->BA, BA->AA & QF
Its all in my one booking if i login to QFF so i think it should be good.

Anyway the response they sent be back was interesting
"Called Qantas and spoke to John, he advised bookings that have been ticketed prior to the Oneworld interline changes, should not be impacted."

Given what has been discussed in the previous 262 posts and what Red Roo advised i think that there is a disconnect.

 

[ozbeachbabe]

So this is interesting I spoke to my travel agent about an upcoming booking. It has a mix of BA,AA & QF. Specifically QF->BA, BA->AA & QF
Its all in my one booking if i login to QFF so i think it should be good.

Anyway the response they sent be back was interesting
"Called Qantas and spoke to John, he advised bookings that have been ticketed prior to the Oneworld interline changes, should not be impacted."

Given what has been discussed in the previous 262 posts and what Red Roo advised i think that there is a disconnect.

My understanding is that the ticket issue date is irrelevant and that effective 01 June for BA and 01 Sep for QF neither will interline on separate tickets.

The only exception being QF to QF is still okay.

BA have software that prevents such interline transactions occurring in Altea so it's not physically possible even for bookings ticketed prior to 01 Jun because the system cannot discriminate.

Can you retrieve your eticket itinerary/receipt and view your eticket as that will display the flights so you'll know if there are all on the same ticket.

 

[Ansett]

As others have said what is the point of using the OW alliance now when on separate PNR's. My Partner and or I often travel to Novosibirsk in Siberia with QF to HKG then CX to Beijing then S7 to Novosibirsk, I used the alliance as I was able to get luggage tagged and through checked all the way. Now it seems that wont be possible unless I book via a TA which will be more expensive. Other option is to look at other airlines.

I am surprised at what seems to be a penny pinching move and that QF have followed suit.

OW website still says the following.

oneworld transfers

• If you are travelling on connecting oneworld flights, your luggage will be checked through to your final destination at the time of check-in.*
• If the time between connecting oneworld flights is more than 12 hours, you may need to collect your luggage on arrival and check-in again with the outbound carrier.

 

[codash1099]

As others have said what is the point of using the OW alliance now when on separate PNR's. My Partner and or I often travel to Novosibirsk in Siberia with QF to HKG then CX to Beijing then S7 to Novosibirsk, I used the alliance as I was able to get luggage tagged and through checked all the way. Now it seems that wont be possible unless I book via a TA which will be more expensive. Other option is to look at other airlines.

I am surprised at what seems to be a penny pinching move and that QF have followed suit.

OW website still says the following.

oneworld transfers

• If you are travelling on connecting oneworld flights, your luggage will be checked through to your final destination at the time of check-in.*
• If the time between connecting oneworld flights is more than 12 hours, you may need to collect your luggage on arrival and check-in again with the outbound carrier.

I agree. My future planning involves any combination of:

Ignore a preference for OW.
For US travel, prefer AA over QF for the TP leg.
Where necessary on cheap tickets, build in an overnight stay.

 

[kreuky]

I'm surprised you're surprised that QF followed this penny pinching move considering all the "enhancements" that have already occurred! lol

 

[wandering_fred]

I agree. My future planning involves any combination of:
Ignore a preference for OW.
For US travel, prefer AA over QF for the TP leg.
Where necessary on cheap tickets, build in an overnight stay.

a) Pick a FF program to have/retain status (CX until mid 2017 - after ???)
b) Preference for airlines which enhance ability to achieve status / then accumulate redeemable points/miles
c) USA travel on AA as long as crediting to OW airline.
d) enjoy the overnight stops between different PNRs unless AA--> OneWorld or online CX or QF

Happy wandering

Fred

 

[docjames]

Bit disappointed that despite the multiple "unable to do online" type scenarios, RedRoo hasn't responded on any these. But it appears largely a whole of oneworld driven policy so perhaps qantas are just falling into line and have no news or insights to offer.

 

[PineappleSkip]

This is my take on the feedback so far from QF CSRs and the like

"Called Qantas and spoke to John, he advised

...<insert random answer here>

 

[Quickstatus]

Bit disappointed that despite the multiple "unable to do online" type scenarios, RedRoo hasn't responded on any these. But it appears largely a whole of oneworld driven policy so perhaps qantas are just falling into line and have no news or insights to offer.

Correct. It will be spun along the lines of enhancing services

 

[codash1099]

Bit disappointed that despite the multiple "unable to do online" type scenarios, RedRoo hasn't responded on any these. But it appears largely a whole of oneworld driven policy so perhaps qantas are just falling into line and have no news or insights to offer.

Qantas "falling into line"? I guess so, given the good relations they have with other members of OW!!!!

 

[MEL_Traveller]

My understanding is that the ticket issue date is irrelevant and that effective 01 June for BA and 01 Sep for QF neither will interline on separate tickets.

I dunno - I'd like to know what contractual rights passengers have where they have purchased a ticket under the prevailing terms and conditions at the time.

 

[madrooster]

Thank you for the excellent response madrooster, wish I could have double liked your post!!

One follow-up question, I notice for Example 3, you mention it would be easier for the agent to add a revenue fare to an award ticket PNR than visa-versa. Is there any reason for this? I take it this also implies that a TA can modify a PNR that they didn't create, ie lets say I booked the Classic Award through Qantas.com?

Procedure is the reason without getting into details of industry processes.

Yes, the TA can modify the PNR. I have a 280k award coming up and have full control of the PNR.

 

[Quickstatus]

Re: Ask The Pilot.

Thank you Boris spatsky (who has one of the most amusing - and apt - nom de plumes on AFF).

A very clear explanation. Another esteemed contributor did however call it 'dangerous', so there you go.

So what do we ask the question to the local Shopping centre TA:

Hey I've got a U fare booked on QF:. The PNR is xx_xx_. I want to add a connecting sector on AA on Instant upgrade F fare. Can you book me a ticket and add the sector to the PNR please?.

 

[blueythecat]

Procedure is the reason without getting into details of industry processes.

Yes, the TA can modify the PNR. I have a 280k award coming up and have full control of the PNR.

Brilliant, thanks so much for the information again. It has made it all a lot clearer.

Now to find a good travel agent....

 

[Punky]

I dunno - I'd like to know what contractual rights passengers have where they have purchased a ticket under the prevailing terms and conditions at the time.

Hmm, well separate tickets are separate contracts. And check-through was a policy, rather than a term of the contract.....

 

[MEL_Traveller]

Hmm, well separate tickets are separate contracts. And check-through was a policy, rather than a term of the contract.....

Yes but - buying separate tickets is not uncommon... and you may have expressly purchased the ticket on the understanding that the airline's through check applied at the time of ticket purchase.

 

[reilic]

Just like to check that if I book 2 tickets
1) Adelaide - Melbourne on QF
2) Melbourne - Hong Kong on QF, Hong Kong - Osaka on CX.
Is the luggage going to checked through to Osaka or do I need to go through Customs at HKG to re-checkin myself and the luggage?

 

[ozbeachbabe]

Just like to check that if I book 2 tickets
1) Adelaide - Melbourne on QF
2) Melbourne - Hong Kong on QF, Hong Kong - Osaka on CX.
Is the luggage going to checked through to Osaka or do I need to go through Customs at HKG to re-checkin myself and the luggage?

Yes. As long as the CX flight HKG/KIX is on the same ticket as the MEL/HKG you will be fine.

When checking in at ADL tell the CSA you have a connecting flight on QFxx_ MEL/HKG. When they merge both of those flights it will automatically add the CX flight in at the same time.