Oneworld separate ticket interline changes

[cmon0005]

Slightly off topic but kind of related, relatives of mine have an upcoming flight (Qantas Multi-city booking) MEL-HKG (QF) then 21 hours stop in HKG followed by HKG-NRT (CX).
Even though there is a 21 hour stop would QF be able to issue the CX boarding passes that far out? they won't be checking bags. This is hopefully so they can spend more time in HKG rather than rushing to the airport to checkin (No status).

 

[mannej]

Even if QF says no, check in is available in town so there is no need to rush.

http://www.mtr.com.hk/en/customer/services/complom_checkin.html

 

[cmon0005]

Even if QF says no, check in is available in town so there is no need to rush.

http://www.mtr.com.hk/en/customer/services/complom_checkin.html

Thanks mannej! I totally forgot about in-town checkin, though hopefully QF can just issue the BP as it's on the one ticket.

 

[ozbeachbabe]

Thanks mannej! I totally forgot about in-town checkin, though hopefully QF can just issue the BP as it's on the one ticket.

Whether or not you get an oncarriage CX boarding pass has nothing to do with the CX flight being on the same or separate ticket to the QF flight but whether CX decide the flight is open for through check.

No different to being able to through check LHR/xSYD/BNE or DFW/xSYD/BNE and get your SYD/BNE boarding pass prior to OLCI opening for domestic SYD/BNE pax.

If QF aren't able to issue your CX boarding pass you could try direct with CX via OLCI, on arrival in HKG or next day at CX downtown or the Island or Kowloon.

 

[codash1099]

Of course it's not always possible to book an itinerary on the one ticket. I tried to duplicate my current QF/AA itinerary to the US through QF alone and it is not possible, due to the restricted number of QF code-shares available on AA. That makes it highly inconvenient, if nothing else. Didn't try the same thing with AA, but that may have had a greater likelihood of working.

 

[ozbeachbabe]

Of course it's not always possible to book an itinerary on the one ticket. I tried to duplicate my current QF/AA itinerary to the US through QF alone and it is not possible, due to the restricted number of QF code-shares available on AA. That makes it highly inconvenient, if nothing else. Didn't try the same thing with AA, but that may have had a greater likelihood of working.

You don't have to have a QF codeshare or marketed flight within the USA in order for QF to through check to AA as long as the flights are on the same ticket. You can book AA marketed and and operated flights on the QF website so it would be on the same ticket as your QF transpac flights.

 

[codash1099]

You don't have to have a QF codeshare or marketed flight within the USA in order for QF to through check to AA as long as the flights are on the same ticket. You can book AA marketed and and operated flights on the QF website so it would be on the same ticket as your QF transpac flights.

I was aware of that, but the point is that Qantas are shooting themselves in the foot.

And there are some restrictions on the AA code share availability on the PER-East Coast leg that I would need, but that is less of a problem than QF give me.

 

[ozbeachbabe]

I was aware of that, but the point is that Qantas are shooting themselves in the foot.

And there are some restrictions on the AA code share availability on the PER-East Coast leg that I would need, but that is less of a problem than QF give me.

Mind you if booking separate AA tickets they will still through check to QF.

It actually gives different markets an advantage over pax originating in AU eg a pax who has booked a separate ticket either commercial or with AA miles MIA/LAX/MIA on aa.com then a sale fare LAX/BNE/LAX on qantas.com.

As AA would through check.the pax MIA/LAX/BNE that would also link his/her return oncarriage flight so when they checkin at BNE for the return flight BNE/LAX on QF they would through check pax BNE/LAX/MIA as the AA flight would already he visible to the CSA at checkin.

 

[codash1099]

I wrote to QFF on 15/6 in an attempt to clarify my situation:

I have a booking on QF73 to SFO on 28 September, 2016 Ref: xx_xx_ I have a separate booking on AA from SFO to PHX on the same day Ref: xx_xx_ which departs approximately 2 hours and 20 minutes after theQF73 scheduled arrival. 1. Am I able to through check baggage to PHX when checking in at SYD? (I realise that I will have to collect bags and recheck them in SFO) 2. Is it still possible for Qantas to issue a boarding pass for the AA flight? 3. What, if any, is my protection if QF73 is delayed to the extent that I am unable to make the connection? Thanks in advance.

They replied today after a couple of prompts:

[FONT=&quot] Dear Mr Codash1099,

Thank you for contacting the Qantas Frequent Flyer Service Centre.

As we're unable to process flight or travel bookings in this office, I'm sorry
to tell you that we don't have any information about the issues you've raised.

For new and existing Flight Reward and Reservations enquiries, please contact
Qantas Reservations on 13 13 13. If calling from overseas, you’ll find your
local contact number by visiting qantas.com/contacts

To find out more about earning and using points, please visit
qantas.com/frequentflyer where you’ll also find details of your membership
benefits, along with our latest news and offers.

Kind regards
----------------------------------------

Well that certainly answers my query :evil:


[/FONT]

 

[CMA222]

[FONT=&amp]
----------------------------------------
Well that certainly answers my query :evil:
[/FONT]

The dreaded standard template reply. Whatever happening to initiative which motivated employees used to demonstrate !! I suppose it disappeared when "Customer Service" became a title rather than a mantra.

 

[ozbeachbabe]

I wrote to QFF on 15/6 in an attempt to clarify my situation:

I have a booking on QF73 to SFO on 28 September, 2016 Ref: xx_xx_ I have a separate booking on AA from SFO to PHX on the same day Ref: xx_xx_ which departs approximately 2 hours and 20 minutes after the QF73 scheduled arrival.

I
1. Am I able to through check baggage to PHX when checking in at SYD? (I realise that I will have to collect bags and recheck them in SFO)

No. Effective 01 Sep 2016 your bags will only be tagged to SFO so after CBP formalities you will need to go landside and checkin with AA then go through TSA.

Only pax through checked are permitted to use the express lane for transfer to connecting flights within the customs hall eliminating the need to go landside.

I
2. Is it still possible for Qantas to issue a boarding pass for the AA flight?

It's only possible up until 31 August 2016. The functionality is still there but CSA's are not permitted to do it inline with the new changes.

It would be different for a pax doing the above who originated in the US on separate bookings eg PHX/SFO/PHX and SFO/SYD/SFO as AA in PHX will still through check (at this stage) so this would also link their return flights. Therefore when they check in at SYD the CSA will already see the oncarriage flight SFO/PHX and just assume both flights are on the same ticket.

I
3. What, if any, is my protection if QF73 is delayed to the extent that I am unable to make the connection? Thanks in advance.

You would be totally reliant on the charity of AA in this case. I would leave your bag tags on your luggage showing QF73 SFO as proof you have just arrived from a OW flight to back up your case.

 

[codash1099]

No. Effective 01 Sep 2016 your bags will only be tagged to SFO so after CBP formalities you will need to go landside and checkin with AA then go through TSA.

Only pax through checked are permitted to use the express lane for transfer to connecting flights within the customs hall eliminating the need to go landside.



It's only possible up until 31 August 2016. The functionality is still there but CSA's are not permitted to do it inline with the new changes.

It would be different for a pax doing the above who originated in the US on separate bookings eg PHX/SFO/PHX and SFO/SYD/SFO as AA in PHX will still through check (at this stage) so this would also link their return flights. Therefore when they check in at SYD the CSA will already see the oncarriage flight SFO/PHX and just assume both flights are on the same ticket.



You would be totally reliant on the charity of AA in this case. I would leave your bag tags on your luggage showing QF73 SFO as proof you have just arrived from a OW flight to back up your case.

Thanks, Oz. I'm fully aware of the new rules. As mentioned in an earlier post, AA have stated they will still be operating their policy of rebooking me to a later flight if QF are late, provided they are informed in advance.

What I was trying to elicit from QF was whether there was any exemption for pax who had made their bookings well in advance of the policy change, since, in my case, I relied on the then existing policies when making my booking. Nothing I have seen here has definitively answered that question.

 

[timster]

What I was trying to elicit from QF was whether there was any exemption for pax who had made their bookings well in advance of the policy change, since, in my case, I relied on the then existing policies when making my booking. Nothing I have seen here has definitively answered that question.

Given your status, why not ring QF and just say "I need you to add my AA booking to the original PNR" (not "are you able to"). If I understand the TAs correctly, that is possible if QF 'own' the original PNR.

 

[ozbeachbabe]

Given your status, why not ring QF and just say "I need you to add my AA booking to the original PNR" (not "are you able to").

If I understand the TAs correctly, that is possible if QF 'own' the original PNR.

That serves no purpose other to have AA flights sit in the QF pnr as a ghost segment for the purpose of whoever happens to be looking at the res pnr.

It definitely won't generate to the checkin system. What CSA's see at the airport in Altea is totally different to what res staff see in Amadeus.

 

[Himeno]

It definitely won't generate to the checkin system. What CSA's see at the airport in Altea is totally different to what res staff see in Amadeus.

How so? Altea is a version of Amadeus.

AA uses Sabre. The AA booking will have a Sabre generated PNR. If that AA booking had been made as part of a QF (or other Amadeus user) booking, there would be both an Amadeus PNR and a Sabre PNR. If there was a flight operated by an Amadeus using carrier in the AA booking, that booking would have both a Sabre PNR and an Amadeus PNR.
Without a reason for the two systems to talk to each other when each booking was made, there is no reason for AA to have created an Amadeus PNR which the QF systems could then see.

 

[ozbeachbabe]

How so? Altea is a version of Amadeus.

AA uses Sabre. The AA booking will have a Sabre generated PNR. If that AA booking had been made as part of a QF (or other Amadeus user) booking, there would be both an Amadeus PNR and a Sabre PNR.

If there was a flight operated by an Amadeus using carrier in the AA booking, that booking would have both a Sabre PNR and an Amadeus PNR.

Without a reason for the two systems to talk to each other when each booking was made, there is no reason for AA to have created an Amadeus PNR which the QF systems could then see.

You're talking about live segments when flights are physically booked via a GDS.

I'm referring to a pax making a separate booking direct with the airline via that airline's website, then getting QF to enter those flights as info segments into the QF Amadeus res pnr.

Eg. if you book SYD/LAX/SYD on qantas.com then LAX/SEA/LAX via alaskaair.com, then call up QF and having res enter the AS flights as info segments into the Amadeus pnr they will not be seen in Altea.

 

[kermatu]

Just flicked through this thread. Have to say I am very disappointed. And my head hurts trying to understand all implications.

While QF > QF would seem to be protected, any other airline is going to be bad if using different tickets even within Australia (as I often do, given I don't always know what city I may be in before I fly international out of Sydney, or I need a few hours in SYD for business before travelling - so I book the international flight in advance and use a separate 'positioning' ticket to get there). Fine if flying QF but not any other OW from now??

Apologies if covered before, but am I right that in the following scenario I would need to collect bags in Sydney and re-check:

- one ticket fly CBR to SYD on QF, say 11am
- separate ticket for evening flight on CX to HKG??

As mentioned by several people up-thread - please QF improve your booking engine and multi-city options. Please.

 

[BD1959]

Apologies if covered before, but am I right that in the following scenario I would need to collect bags in Sydney and re-check:

- one ticket fly CBR to SYD on QF, say 11am
- separate ticket for evening flight on CX to HKG??

As mentioned by several people up-thread - please QF improve your booking engine and multi-city options. Please.

That's my reading of the changes: according to QF you've been a very naughty boy/girl by booking the International sector in the Alliance and not purely QF - and should be punished accordingly!

Makes you wonder why you'd consider booking QF for the CBR-SYD sector, doesn't it (especially given QF's propensity to cancel those flights)?

Regards,

BD

 

[kermatu]

That's my reading of the changes: according to QF you've been a very naughty boy/girl by booking the International sector in the Alliance and not purely QF - and should be punished accordingly!

Makes you wonder why you'd consider booking QF for the CBR-SYD sector, doesn't it (especially given QF's propensity to cancel those flights)?

Regards,

BD

Just an example, but yes, removes a pretty important element of the overall incentive to potentially pay more for QF.

Collecting bags and transferring in SYD - what an incredible and so easily avoidable hassle.

 

[ozbeachbabe]

I believe it was Roo Flyer who mentioned his TA uses Amadeus so has had many cases where different airlines are booked through the same GDS pnr and even on separate tickets he's been through checked (bags and boarding passes) due to the connecting flights appearing automatically as on carriage.

Apologies if covered before, but am I right that in the following scenario I would need to collect bags in Sydney and re-check:

- one ticket fly CBR to SYD on QF, say 11am
- separate ticket for evening flight on CX to HKG??

With separate tickets eff 01 Sep 16 you would need to recheck. If you had checked bags that would mean collecting them at T3 then taking them on the train to T1 and checking in with CX at T-3 or whenever theur checkin opens.

With HLO as long as you could do OLCI with CX you could have more lounge time at T1 if you arrived prior to checkin opening.

If you could book CBR QF x/SYD CX HKG wholly on the QF site or CX site both flights would be on the same ticket so no problem for through check from CBR to HKG.

Makes you wonder why you'd consider booking QF for the CBR-SYD sector, doesn't it (especially given QF's propensity to cancel those flights)?

Who would you book? AFAIK VA won't through check to CX and JQ or TT don't fly CBR/SYD and even if they did they wouldn't offer through check to CX.