I’m assuming my DD will still go through on the 12th, but I used to Bills via email and they have the BPAY details. It’s just their biller code and your account number.
That’ll be 80GB for your old plan and the new 100GB from the default plan.Have also been moved to one with 180gb data and the overseas data is now disappeared
There's some comments up thread suggesting positive experiences.
www.australianfrequentflyer.com.au
I'm in the same position and just wondering if anyone has experience with how this works: I'm approaching the end of my initial 12 months on the $79 plan and find this absolutely fabulous with all the roaming included.
www.australianfrequentflyer.com.au
. Although in my case there was no missed calls (note, you can turn off various call diversions via the Optus app).
) shows that you should only get charged if you activate roaming….
I think I mentioned elsewhere in another thread that I disabled my Telstra day pass, and had a few kB of data usage when I turned the phone on to receive an OTP SMS. No doubt if I had day pass enabled at the time tell telstra would have charged me $10 for the privilege. My concern is that on your plans you can't disable the day pass if you want any roaming, which makes receiving a single SMS very expensive, as you seem to have experienced. Also seems we are not able to trust that disabling of data roaming from your phone actually disables all services which is a worry (for me it was android from Google pixel, not sure if iPhones may be different)Not specific to this former plan, but further to my previous post, both SYD+1 and I have both had random activation of the $5 pd roaming charge!
In my case, we’d been in Vancouver for almost 1wk without issue. On the 7th day (literally at YUL about to fly to the US), I received a txt notifying me that roaming had been activated. I had “Data roaming” for the Optus line disabled, hadn’t sent a text nor made / answered a phone call. So I got onto the chat function and fortunately got connected to a competent “expert” who said that there’d been some “minimal data usage” - even though data was disabled. They turned off the roaming activation and processed a credit back to my CC.
What isn’t obvious but apparently calls going to voicemail may trigger roaming charges
Interestingly, they asked how long I was away and I mentioned that I was returning at the beginning of October, so they processed a one month plan credit on my account!
Somewhat ironically an hour or two later, I needed to activate the roaming anyway because our flights went pear shaped and needed to make some calls…
Overnight, while I was asleep I had a second random activation of roaming! Again, no missed calls etc. jumped onto the chat and got a useless rep who was convinced you got charged $5 daily regardless - which is complete bollocks. I terminated the chat by saying it was going nowhere and I’d call back later and speak with some more knowledeaglabe. Interestingly, I know have a $5 credit in my account (in addition to the credit card refund - that’s been received).
I later Googled if this was a common problem but only found one long rant without any specifics of why.
I am aware that phones and their OS will do some minimal data handshakes but if data roaming is turned off that ought not be possible?
Meanwhile, I had a hunch that maybe the Optus app was somehow overriding settings so we both disabled data access to the Optus app and now more than a week later - no random activations! (fingers crossed it stays that way).
Back to the useless rep, this screenshot from the Optus app (over wifi
View attachment 343446
We’ve both received several SMSs without triggering daily roaming. That’s how it‘s supposed to work.
Disable mobile data first before receiving SMS?
Yes, data roaming was off on the Sim for this whole trip.
So did you had your plan set to PAYG? So calls in/out and text sent are charged at the going rate. Leaving “Data roaming” off also means no charge.
Only if you have $10 daily roaming activated.
If I understand correctly the Telstra daily pass renews based on AEST, not a 24 hour time period. Any chance you accidentally crossed two days in AU despite only 2 hours passing in the US?Found another way Optus can take your money…
On my final days in North America after several weeks free of spurious $5 daily roaming charges - until yesterday. This time I consciously activated it to make some calls. Received the text and email confirmation and my CC was charged $5. About 2 hrs later, another text and email combo and another $5 charged to my CC. WT….? I’m thinking surely the Optus system is smart enough to only charge you 24 hrs later if you continue to use roaming?
Note: actually, if you consume your 5GB data allowance under 24 hrs the system will charge you again for each 5 GB apparently. HOWEVER, I’d only made two calls and used about 50MB of data. So who knows what was going on….
Rang Optus thinking this would be straight forward, but did get a run around at first - as they tried to explain the bit about ongoing charges for each 5GB but they’d obviously failed to note the minimal data usage. Eventually they agreed to reverse the CC charge (although it looks like a “credit” on my Optus account). But no explanation for why this can happen….
I have one more OS trip this year and will hold out since it’s quite a cheap deal I have but I’ll probably look to ditch them before next years travels…
