I arrived at CDG last Monday night. While on the train I was mugged and my phone stolen.
Security and police were very helpful. I made it to my accommodation hours later and managed to get online to Optus to request my $50 account be suspended until I could sort things out. That took over two hours with their chat people. Two were more interested in changing my plan than actually suspending my number.
I need a phone so bought a new replacement iPhone. Again back to the Optus chat people to request the suspension of my account be reversed and to obtain an esim to replace the one in the stolen phone.
After several attempts and about four hours I managed to get the suspension of my number reversed. Again the attempts to change my phone plan which I flat out refused. Each chat person was unbelievably more inept than the last.
Mention esim and it's like talking to a pumpkin.
Another three hours with several more incompetent Optus employees I was given instructions to apply the esim. After the second step I was greeted with a message saying I have not ordered an esim.
Another 90 minutes explaining the issue I was told to call Optus in Oz. Stuff it! I bought a local SIM card which had 30 minutes of overseas calls available. Of course I was on hold for that amount of time so now need to buy another SIM card with longer overseas calling time.
I would have thought after answering many security questions and contacting Optus through my account a simple QR code could have been emailed to me. That's what I would have considered to be one of the main benefits of using an esim in my situation.
Although the 4Gb of included roaming per month is a great benefit, when I return to Oz in the next few months I'll be looking elsewhere for a mobile phone carrier. Meanwhile I have to wait until Monday business hours in Oz to attempt to phone Optus again and talk to someone who will just stuff around, ask inane questions, do as little as possible and try to put me on a different plan.
