Overcharged Velocity Points CPH to MEL?

Joined
Mar 2, 2019
Posts
103
Qantas
Silver
Virgin
Gold
I just booked a flight with Velocity Points on Singapore Airlines from CPH-SIN-MEL in March next year in Business. The two segments came up separately on Velocity site with total of 159,000 points so I rang up Velocity and asked for two segments to be placed on the one ticket. I expected points to be 139,000 as per Velocity chart but call centre advised not it was 159,000 points. Should i argue the toss with Velocity and ask for a refund of 20,000 points or am I mistaken here.
 
You might have them on the one ticket, but they won't have been married segments so would have still been processed separately - hence the higher number of points needed.
 
The Frequent Flyer Concierge team takes the hard work out of finding reward seat availability. Using their expert knowledge and specialised tools, they'll help you book a great trip that maximises the value for your points.

AFF Supporters can remove this and all advertisements

Become an AFF member!

Join Australian Frequent Flyer (AFF) for free and enjoy a better viewing experience, as well as full participation on our community forums.

AFF members can also access our Frequent Flyer Training courses, and upgrade to enjoy lots of other benefits and discounts!

AFF forum abbreviations

Wondering about Y, J or any of the other abbreviations used on our forum?

Check out our guide to common AFF acronyms & abbreviations.

Recent Posts

Currently Active Users

Back
Top