Overcharged Velocity Points CPH to MEL?

[jumpjam]

I just booked a flight with Velocity Points on Singapore Airlines from CPH-SIN-MEL in March next year in Business. The two segments came up separately on Velocity site with total of 159,000 points so I rang up Velocity and asked for two segments to be placed on the one ticket. I expected points to be 139,000 as per Velocity chart but call centre advised not it was 159,000 points. Should i argue the toss with Velocity and ask for a refund of 20,000 points or am I mistaken here.

 

[TMP]

You might have them on the one ticket, but they won't have been married segments so would have still been processed separately - hence the higher number of points needed.

 

[MELso]

How many hours layover in SIN do you have? If it’s over 24 hours, the ticket will price the sectors individually.

 

[jumpjam]

How many hours layover in SIN do you have? If it’s over 24 hours, the ticket will price the sectors individually.

Only 3 hours changeover

 

[Must...Fly!]

I just booked a flight with Velocity Points on Singapore Airlines from CPH-SIN-MEL in March next year in Business. The two segments came up separately on Velocity site with total of 159,000 points so I rang up Velocity and asked for two segments to be placed on the one ticket. I expected points to be 139,000 as per Velocity chart but call centre advised not it was 159,000 points. Should i argue the toss with Velocity and ask for a refund of 20,000 points or am I mistaken here.

It's a tricky one. I would personally consider just an email to Velocity asking why your itinerary was priced at 159,000 despite having no break in journey, and seeing what they say. Ultimately pricing each sector individually is probably what should occur as it was a married segment...but Velocity is full of little quirks and I've often argued successfully for some things in my favour in the past.

 

[Rayesfeg]

so I rang up Velocity and asked for two segments to be placed on the one ticket.

Ahh, I had an absolute nightmare trying to get VA to do this on a SYD-SIN-LHR route not so long ago. Did you ask for anything in particular or have to speak to a supervisor to do this?

 

[jumpjam]

Ahh, I had an absolute nightmare trying to get VA to do this on a SYD-SIN-LHR route not so long ago. Did you ask for anything in particular or have to speak to a supervisor to do this?

There was no problem getting the married segment, but they wouldn't come at 139,000 points

Post automatically merged: Sep 25, 2024

It's a tricky one. I would personally consider just an email to Velocity asking why your itinerary was priced at 159,000 despite having no break in journey, and seeing what they say. Ultimately pricing each sector individually is probably what should occur as it was a married segment...but Velocity is full of little quirks and I've often argued successfully for some things in my favour in the past.

I think I will try email and see what results.

 

[Gremlin]

There was no problem getting the married segment

FWIW, I don't think this is, strictly speaking, a married segment. It's simply ticketed together. The legs are still priced individually.

By way of analogy, I could book a revenue ticket CPH-MEL on SQ for given dates and given fare class and be quoted a price. I could also do a multi-city booking of CPH-SIN followed by SIN-MEL with exactly the same dates and flights and exactly the same fare class and I'd be given a different price.

You've booked something akin to the latter.

 

[jumpjam]

FWIW, I don't think this is, strictly speaking, a married segment. It's simply ticketed together. The legs are still priced individually.

By way of analogy, I could book a revenue ticket CPH-MEL on SQ for given dates and given fare class and be quoted a price. I could also do a multi-city booking of CPH-SIN followed by SIN-MEL with exactly the same dates and flights and exactly the same fare class and I'd be given a different price.

You've booked something akin to the latter.

That's true but only because there was no option for the former being offered.

 

[TMP]

That's true but only because there was no option for the former being offered.

And unfortunately that's why it's the higher points cost.