Capricornus
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That’s textbook de-escalation technique. De-escalation is not “being nice”. It’s about assertively communicating what options are available and letting the other person choose the path to take. The crew in the OP case were either a bit lazy (didn’t want to engage) or need a refresher. (But could also be cultural differences at play).Many years ago brother was the FSD on a Virgin Atlantic flight. One of the celebrity passengers had his rotten feet wedged between the seat and bulk head in front of him. The smell was offensive to the other passenger who had to draw attention to the issue. The passenger with the offensive body odor was asked to remove his feet to which the celeb told him to F off. My bro immediately said, 'I will count to 10 and if you have not complied, the police will be waiting for you on arrival at our destination'. He got to 9 and the feet came down. ...............