Priority boarding on QF domestic - what is the story?

[medhead]

Was very happy with priority boarding at ADL today. Although if I were the agent on the gate, I'd be annoyed by it. They seem to have to pull out the signage and ribbon for the flight prior to calling for boarding. Or at least that was the case at gate 24. But it worked well!

Id expect that for gates shared with jetstar.

 

[simongr]

Great flying SYD-MEL on Wednesday morning
Shocking MEL-SYD Thursday evening AGAIN.

Common theme for me is MEL - time to email them again...

 

[nlagalle]

Great flying SYD-MEL on Wednesday morning
Shocking MEL-SYD Thursday evening AGAIN.

Common theme for me is MEL - time to email them again...

I flew QF412 yesterday 07:30 MEL-SYD and it was perfect.. Perhaps it is good at the start of the day and declines from there???

 

[simongr]

Maybe all the tired grumpy pax on their way home just get fed up.

 

[mickeyc747]

QF 440 MEL to SYD now worked well

 

[nlagalle]

Maybe all the tired grumpy pax on their way home just get fed up.

Perhaps.. but I've not had the same problem in Sydney at night.. I'd be complaining though..

 

[simongr]

Already done

I don't necessarily expect to be able to stroll onto the aircraft without anyone in front of me but last night I queued (albeit briefly) in the non-premium lane as it was faster.

 

[Must...Fly!]

Perhaps with ADL it's new so PAX notice it and take heed to the signage. The relative open plan of the departure areas should make it easier too

 

[nlagalle]

well SYD-MEL on QF455 worked aok tonight.. A330-300 flight. The non PB lane was huge and there was only about 10 or so in the PB. some clown on the phone in the non PB lane shot across in front of me whilst on the phone and talked his way down and onto the plane, including going down the J aerobridge and through J. He was only a PS.

 

[Ewing]

 

[Lisee]

Last month BNE-ADL QF667... both lanes chockers & I could not figure out why until I got to the counter. Passenger in Priority Boarding lane ahead of me sheepishly admitted to young female FA scanning his BP that he "thinks he might be in the wrong line". QF FA says with a smile "oh, don't worry about it - we never do!". :shock:

 

[tuapekastar]

Last month BNE-ADL QF667... both lanes chockers & I could not figure out why until I got to the counter. Passenger in Priority Boarding lane ahead of me sheepishly admitted to young female FA scanning his BP that he "thinks he might be in the wrong line". QF FA says with a smile "oh, don't worry about it - we never do!". :shock:

If that was a serious reply rather than an attempt at humour by the agent, then no wonder it does not consistently work!

 

[defurax]

Why don't QF simply put a carpet/rug on the floor that says "Priority lane" like UA, AC and others. In my experience people notice they are in the wrong queue as soon as they walk on the "First class/red carpet/elite" rug. (Disclaimer: Maybe this was mentioned before but I admit I did not read all the previous 2231 posts...)

 

[HKGNZL]

The problem is not that QF doesn't know how but that they can't be bordered. The company doesn't police that so staff becomes variable in compliance. This problem is not limited to boarding but inflight services etc.

 

[ozbeachbabe]

The problem is not that QF doesn't know how but that they can't be bordered.

The company doesn't police that so staff becomes variable in compliance. This problem is not limited to boarding but inflight services etc.

With regard to the company not 'policing' inflight service, selected pax are sent emails immediately after a flight & asked to rate performance of crew & other aspects of the flight on a scale of 1-10.

This feedback is passed on to the cabin crew & I thinks it's fair to say that any element of the service not up to par would be discussed with that crew member by management.

 

[Mal Ware]

With regard to the company not 'policing' inflight service, selected pax are sent emails immediately after a flight & asked to rate performance of crew & other aspects of the flight on a scale of 1-10.

This feedback is passed on to the cabin crew & I thinks it's fair to say that any element of the service not up to par would be discussed with that crew member by management.

Obviously not or this thread would not be 224 pages long.

 

[medhead]

I've had this survey a few times. It doesn't overtly raise the option to specifically comment on priority boarding. Having said that if you remember/think about it of course you could mention it.


Sent from the Throne

 

[HKGNZL]

As QF platinum I fly often enough. Never been asked to do this. Got asked every time I flew CX though and they have specific questions on that.

 

[wingspan]

As QF platinum I fly often enough. Never been asked to do this. Got asked every time I flew CX though and they have specific questions on that.

Qantas have a randomly selected panel of frequent flyers who are given the survey each time they fly (although they never send it to us more than once every ten days or two weeks or something like that).

 

[dfcatch]

With regard to the company not 'policing' inflight service, selected pax are sent emails immediately after a flight & asked to rate performance of crew & other aspects of the flight on a scale of 1-10.

This feedback is passed on to the cabin crew & I thinks it's fair to say that any element of the service not up to par would be discussed with that crew member by management.

Never received that on QF.

Have for several VA flights, and BA Int J even came around with paper surveys mid-flight.