My membership of 2 years has just expired and I received a call from the Priority Privilege call centre asking me to renew. From reading this forum it seems that the sales reps tell you all sorts of stories in order to get you to renew, some of which may not be true. In my case I was told that in addition to the online PP BOGO inventory you can actually call the hotel directly and they may make further rooms available. So once the PP BOGO limit is reached they may decide to offer more rooms. If I had any trouble making a booking I could call the PP call centre and if they couldn't help me out they would allow me to refund my membership. I asked for this in writing and was told "it's all in the membership pack." That immediately made me suspicious as people tend to sweet talk you before you hand over your money and once you hand it over deny that they made any generous offers of refunding in full if you're not satisfied.
He also told me that you can now hold onto the BOGOs and are not required to surrender them to the hotel and that you can combine 2-3 BOGOs. I already knew about occasional offers of use BOGO don't surrender and some hotels appeared to let you book 2x BOGO consecutively in the past.
I said I'd let them know but I am not planning to renew as we're not travelling much these days and, as I told the rep, the hotels seem to not release the better rooms for PP BOGO and only allow you to book base level rooms. As we travel for leisure I want a larger room, a view and/or club access so I'm not that keen on the base grade room. He didn't really address that issue as I suspect hotels don't like their expensive rooms being let out at half price.
What is the experience of other people on the forum? Are any of these claims true?