Haha, well this is interesting. So I called through and got through to Hobart (yay) with ~2-3 minutes on hold.
Told them what flight I wanted to change my flight to (QF11 Nov 25th Business Reward), but they told me they couldn't see the availability on their end, but they could see one via. Melbourne on QF93 on the same day. I put it up to someone snatching the flight just before, and the website hadn't updated yet. So I agreed to go ahead with the Melbourne routing, and I was put on hold while the operator processed the booking (he told me that Hobart had just switched to a new system, and he was still training?).
While I was on hold, I saw posts in this thread (thanks everyone!) that the website started working again, and I saw that QF11 was still bookable. I managed to book it for the date I wanted, and when the operator came back on the line I apologised and told him to cancel the flight I just had him change me onto. I also had them double check my new booking to ensure there was nothing wrong with it (there wasn't!).
We were both a bit confused why I could see it on the website but he couldn't see it in his system, hopefully this isn't a regular occurrence.
Either way, great service from Hobart as usual. Just wish I could get them on the line every time I call QF.
edit: and it's ticketed
