TheInsider
Established Member
- Joined
- Jul 7, 2010
- Posts
- 4,056
I wonder how Catering and Neil actually get their feedback?
CSM sending pax comments?
The airline loads as many meals as there are passengers so an offering which is less popular gets taken by the last passenger as there is no other choice. Catering sees all meals taken so assume it must have been ok.
On the other hand untaken meals might just mean the passenger is not hungry rather than a problem with the dish
It works exactly like that, people comment or complain about not getting their meal choice, then the % are changed around. Happens quite a lot actually, especially when the meal cycle changes around. CSM should be using their app on their iPad doing a report, and that gets sent to who ever deals with it all.