- Joined
- Nov 16, 2004
- Posts
- 47,509
- Qantas
- Platinum
- Virgin
- Platinum
- Oneworld
- Emerald
- SkyTeam
- Elite Plus
I had an issue with travel back in April and it took two months to resolve.
Simple return MEL - NRT, outbound leg posted with no issue to QBR and my QFF account but the return on the same ticket only posted to my QFF account.
All online claim attempts failed with flight does not exist errors.
Web form for contact us had no response so two weeks later I tried again.
Finally got a call and after I explained the situation I was advised that a claim would be submitted - I provided ticket number, PNR etc.
'Crickets' for six weeks then out of the blue I received a call to tell mee the points had been credited.
Simple return MEL - NRT, outbound leg posted with no issue to QBR and my QFF account but the return on the same ticket only posted to my QFF account.
All online claim attempts failed with flight does not exist errors.
Web form for contact us had no response so two weeks later I tried again.
Finally got a call and after I explained the situation I was advised that a claim would be submitted - I provided ticket number, PNR etc.
'Crickets' for six weeks then out of the blue I received a call to tell mee the points had been credited.
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