Qantas Cabin Baggage Survey Results Email

[kpro]

My last QF trip last week I noticed staff (at the gate) pulling people out of line and getting them to use the box and scales...by the unhappy looks they were made to check it in.

Wonder if this is in addition to the bag weighing they do before security during peak times, in airports such as SYD and BNE.

 

[jastel]

It was BNE, no checks before security...but I did online check in and bag drop so didnt see a human except at security.

 

[kpro]

It was BNE, no checks before security

I've definitely had my (standard sized) cabin bag weighed at premium entry before security at BNE on a weekday, around 5 - 5:30pm.

Perhaps unpopular opinion but my experience that day kind of put me off the concept. The person asked to weigh my cabin bag, then asked me to put my personal item on top of the cabin bag. Both together were over 10kg, I was asked to check in the cabin bag. The flight was then 1 hour delayed, and the bag took 30 mins to come out in SYD.

I have no issues if they want to enforce multiple bags (beyond 2) or out of proportion bags. However, inconsistent application of weight limits and what they consider a personal item adds to frustration when flights are delayed and you just want to get home after a week away for work.