Qantas Cash Card

[Rick93]

re: Qantas Cash Card

Sydney IC told me, they have never heard of Heritage Bank, and therefore, a problem with refunding security bonds ...

 

[Red Roo]

re: Qantas Cash Card

Three separate cards and three attempts. All failed. The "service" centre is, IME, hopeless. They refer me to technical support and then nothing.....ever. When I call to enquire about progress, after ten days of deafening silence, I am told to "wait my turn"! That's an exact quote!

Result = all three cards in the bin!

I'm very sorry to hear about this and would appreciate an opportunity to follow up with you.

Please send me a private message with your details as reference.

 

[ric_melb]

re: Qantas Cash Card

Seems like a lame excuse by IC. There are a number of smaller banks around, often as a result of a building society or credit union converting to a bank.
And what about all the overseas banks none of us may ever have heard of! Anyway a simple google search will enable them to find Heritage Bank.
I guess as others recommend use a credit or charge card for the security bond on checking in.

 

[Mal]

re: Qantas Cash Card

Sydney IC told me, they have never heard of Heritage Bank, and therefore, a problem with refunding security bonds ...

Wow. Incompetence to the extreme. They don't need to care about the bank, they just need to care about the symbol. If they have concerns about a card, they should call the card fraud line for advice.... I would be complaining and escalating until the idiot who denied this feels some pain.

 

[jt1983]

re: Qantas Cash Card

I think it's a great card... If you can get your money to load in time. The first load took four business days through Poli (which I think is RIDICULOUS) and the second ended up taking SIX business days. It was completely unreliable, so for the rest of the holiday I just didn't use it and copped the fees for using my c'card when I needed it.

i think it works if you have a large lump-sum to load, but if like me you planned to put a section aside of each pay while you were away (annual leave) - then it's not the best. I spoke to a couple of other friends and the experience was identical. But I'll use it for New Zealand in July, and I'll do a lump-sum deposit.

 

[DeKa]

re: Qantas Cash Card

Sydney IC told me, they have never heard of Heritage Bank, and therefore, a problem with refunding security bonds ...

It may be worth paying attention to this tip (also pointed out by ric_melb):
Travel Card Tips | Advice on Using Your Qantas Cash

• We recommend that you don’t use the Qantas Card for deposits, for example for hotel pre-authorisations, because this can tie up valuable funds for weeks. Instead, use a credit card if possible and then make payment with Qantas Cash.

 

[Rick93]

re: Qantas Cash Card

Yes, I'll take that on board ...

 

[MEL_Traveller]

re: Qantas Cash Card

It may be worth paying attention to this tip (also pointed out by ric_melb):
Travel Card Tips | Advice on Using Your Qantas Cash

tie up funds for weeks?? most authorisations are no more than 10 days...

 

[ComeFlyWithMe]

re: Qantas Cash Card

Can I ask why people don't just use their bank's Visa/MasterCard debit card? The rates are better than this card.

As for hotel pre-auths, many do not accept debit or prepaid cards. This is for the obvious reason that they can't charge it if you trash the room or skip the bill.

 

[markis10]

re: Qantas Cash Card

Can I ask why people don't just use their bank's Visa/MasterCard debit card? The rates are better than this card.

As for hotel pre-auths, many do not accept debit or prepaid cards. This is for the obvious reason that they can't charge it if you trash the room or skip the bill.

Domestically there are no fees, but you earn points, something other debit cards don't do with the obvious exception of Global Wallet.

 

[ComeFlyWithMe]

re: Qantas Cash Card

Domestically there are no fees, but you earn points, something other debit cards don't do.

Overseas I meant, which was apparently the main purpose of the card...

 

[markis10]

re: Qantas Cash Card

Overseas I meant, which was apparently the main purpose of the card...

The main purpose of the card and how its being used as being reported here is somewhat difference I suspect. I also believe many might use it a budgeting tool. locking in exchange rates to ensure their not watching the forex market for weeks watching their spending ability decrease, compared to many cards its competitive in that context for an exchange rate with the obvious exceptions of Citi/ING and 28 degrees, which only offer on the spot conversion.

 

[Zero]

re: Qantas Cash Card

When do the Qantas Cash Card QFF points enter your account? I've used mine for a week or two now and have not noticed any points in my account. I assume 30 days? I couldn't find any info on the Qantas Cash website.

Mine come in on the 11th of every month (few days later if it's a weekend).

I've been using the card as I can't get an Australian CC yet.

Is the day the points arrive each month the same day you activated the card?

Mine was activated on 20th Dec and there are no points yet, should I be expecting some tomorrow?

 

[samh004]

re: Qantas Cash Card

I've been using the card as I can't get an Australian CC yet.

Is the day the points arrive each month the same day you activated the card?

Mine was activated on 20th Dec and there are no points yet, should I be expecting some tomorrow?

I can't remember what date I signed up, but sometimes the points arrive late with a backdated transfer date. They'll get there. Latest was about 5 days.

 

[Zero]

re: Qantas Cash Card

I can't remember what date I signed up, but sometimes the points arrive late with a backdated transfer date. They'll get there. Latest was about 5 days.

Thanks. Received points one month after card activation and posted to QFF on the next business day

 

[hossein_au]

re: Qantas Cash Card

Has anyone had problem with their Qantas cash card using the wrong currency? I had A$, S$, and Euro in my card. I used the card in Singapore and it used the S$ credit. But when I was in Germany earlier this month, some purchases used the Euro but some others used the A$ credit (even though there were enough Euro in there). And of course I was slugged with the corresponding exchange fees, which defeats the whole purpose of the damn card.

 

[phily]

re: Qantas Cash Card

Has anyone had problem with their Qantas cash card using the wrong currency? I had A$, S$, and Euro in my card. I used the card in Singapore and it used the S$ credit. But when I was in Germany earlier this month, some purchases used the Euro but some others used the A$ credit (even though there were enough Euro in there). And of course I was slugged with the corresponding exchange fees, which defeats the whole purpose of the damn card.

I suspect that this problem is related to how some EFTPOS machines know the country of origin of the card. How many times have you been offered to pay in AUD or the local currency?

 

[markis10]

re: Qantas Cash Card

I suspect that this problem is related to how some EFTPOS machines know the country of origin of the card. How many times have you been offered to pay in AUD or the local currency?

The Op is still being charged in local currency, I thought if DCC but would have expected the AUD not to have fees etc.

 

[hossein_au]

re: Qantas Cash Card

The Op is still being charged in local currency, I thought if DCC but would have expected the AUD not to have fees etc.

I had quite a few purchases in supermarkets, etc, and NONE offered the choice of currency, but some have been posted in A$ with the corresponding charges.

 

[hossein_au]

re: Qantas Cash Card

The Op is still being charged in local currency, I thought if DCC but would have expected the AUD not to have fees etc.

For example this is a purchase in a supermarket (it says "no fees", but there is a "conversion fee"; go figure!):

[TABLE="width: 658"]
[TR="class: hoverable expanded, bgcolor: #848484"]
[TD]05 Jan 2014[/TD]
[TD]PURSECURRENCYCONVERSIONFEERef no: xx_xx_[/TD]
[TD][/TD]
[TD="class: amount-cell, align: right"]- Hide Details[/TD]
[TD="class: last"][/TD]
[/TR]
[TR="class: transaction-info, bgcolor: #F0F0F0"]
[TD="colspan: 5"][h=2]Currencies used for this transaction:[/h][TABLE="width: 627"]
[TR]
[TD]Description[/TD]
[TD]Currency[/TD]
[TD="class: amount-cell, align: right"]Amount[/TD]
[/TR]
[TR]
[TD="class: desc-cell"]TRAVEL[/TD]
[TD="class: currency-code-cell"]AUD[/TD]
[TD="class: amount-cell, align: right"]-$1.17[/TD]
[/TR]
[/TABLE]

[h=2]Fees:[/h][TABLE="width: 627"]
[TR]
[TD]Description[/TD]
[TD]Currency[/TD]
[TD="class: amount-cell, align: right"]Amount[/TD]
[/TR]
[TR="class: no-results hide"]
[TD="colspan: 3"]There are no fees.[/TD]
[/TR]
[/TABLE]

[/TD]
[/TR]
[/TABLE]


This one is for cash withdrawal from an ATM (again, I was not given a choice of currencies):

[TABLE="width: 658"]
[TR="class: hoverable"]
[TD]05 Jan 2014[/TD]
[TD]ATMINTERNATIONALCOUNTRYFEERef no: xx_xx[/TD]
[TD]AUD[/TD]
[TD="class: amount-cell, align: right"]-$2.27[/TD]
[TD="class: last"][/TD]
[/TR]
[TR="class: hoverable alternating, bgcolor: #F9F9F9"]
[TD]05 Jan 2014[/TD]
[TD]CASHADVANCEAUTOMATEDTELLERMACHINE:HARef no: xx_xx[/TD]
[TD]AUD[/TD]
[TD="class: amount-cell, align: right"]-$379.28[/TD]
[/TR]
[/TABLE]