Qantas "Choose your reward" Promo. Select from Double Status Credits OR Double Points [book 25/3/22-1/4/22]

[aus_flyer]

I've yet to receive DSC for any of my flights even from early April and they were normal bookings.

For me, this is good news!

 

[PuravidaTC]

I've yet to receive DSC for any of my flights even from early April and they were normal bookings.

As a side bar to original post dylarr, I have traveled MEL-SYD-LAX (QF) then LAX-MIA-SJO (AA) last week and both Miles and SC's (non DSC) showed up within 24hrs after each flight all correct and accounted for.

 

[Ade]

flights even from early April and they were normal bookings.

Some of the flights in my trip were codeshare & OW partners. I had a delay too, but all SC's accounted for within a week of travel.

 

[mviy]

I flew on the first day of the flying window and again a few days or so later and haven’t yet got the DSC. The first batch always takes a while. Once the first batch is processed, subsequent trips should be much faster.

 

[MooTime]

I chose double points as have no desire to accumulate QF SC.
Yet to even receive the double points.......my goodness I think very little of QF, they can't get a thing right, except take-off & landing thank goodness.

(only took the QF flight to retain the charity status match they offered 3 times)

 

[RooFlyer]

What VA can or can't do is kind of irrelevant - they are built on a totally different platform. IMO a better comparision would be to a carrier that also uses Amadeus and how they deal with such promos.

Genuine question. Are the allotment of points and DSCs, and promo points etc done in the Amadeus platform? Maybe @madrooster can answer?

I'd also note QF is not the only one who processes these things in batches that show up later. IHG hotels just finished a 2x promo and those did not show up for a few days or up to a week after stays credited.

Fair point, but most hotels are owned and operated by third parties and just use the IHG etc brand. So a bit of a lag is understandable. Accor is an absolute shocker.

Qantas, on the other hand is a premium carrier () and it’s system immediately knows if a flight has been taken on its own metal, as the ( usual) instant posting of regular points shows.

No excuses, except for under investment in its IT, which we all have suffered from.

 

[dylarr]

Genuine question. Are the allotment of points and DSCs, and promo points etc done in the Amadeus platform?

No - it’s done in Oracle Siebel Loyalty, the platform used by Qantas to run the QFF program.

 

[madrooster]

Genuine question. Are the allotment of points and DSCs, and promo points etc done in the Amadeus platform? Maybe @madrooster can answer?

No - it’s done in Oracle Siebel Loyalty, the platform used by Qantas to run the QFF program.

Correct it's done in Siebel

 

[RooFlyer]

Thanks. Follow on question please. Do you know if there is anything inherent in Siebel that would account for delays in posting promo points & DSCs?

Seems to me that if the promo is attached to the PNR, and Siebel ‘knows’ the flight has been taken and posts the normal points etc, it should ’know’ the promo additions too? Or - pardon my cynicism, born of long experience with QF, - could there be a delay programmed in .

 

[OATEK]

Thanks. Follow on question please. Do you know if there is anything inherent in Siebel that would account for delays in posting promo points & DSCs?

Seems to me that if the promo is attached to the PNR, and Siebel ‘knows’ the flight has been taken and posts the normal points etc, it should ’know’ the promo additions too? Or - pardon my cynicism, born of long experience with QF, - could there be a delay programmed in .

I doubt that there is real time data sharing between Amadeus and Seibel. It no doubt relies on an ETL function, hence the constant talk about batching with QF systems.

 

[TheInsider]

Correct it's done in Siebel

Could be wrong, but I'm pretty sure it's Salesforce with a side of iFly.

 

[madrooster]

Seems to me that if the promo is attached to the PNR, and Siebel ‘knows’ the flight has been taken and posts the normal points etc, it should ’know’ the promo additions too? Or - pardon my cynicism, born of long experience with QF, - could there be a delay programmed in .

It's run as a batch job I believe...

 

[Mrmaxwell]

Let's be real here: the software used is irrelevant as QF can spend the cash to ensure they get desired results for customers from their vendors...but they don't.

I am chasing DSC's from my Xmas flights and mentioned Virgin seem to manage fast processing of DSC why not Qantas "we are not Virgin" no you're not Qantas that's for sure.

 

[RooFlyer]

Let's be real here: the software used is irrelevant as QF can spend the cash to ensure they get desired results for customers from their vendors...but they don't.

well , I reckon the software used is relevant. If it doesn’t have the capacity to do promo stuff then that’s different from it having the capacity but the airline not using it. I don’t know how much capacity an airline would have in re coding or requesting a coded ‘special’ to the functionality of third party software.

As to batching, one wonders why it’s done that way, again, if Siebel already ‘knows’ the entitlement of pax via the PNR.

 

[Mrmaxwell]

well , I reckon the software used is relevant. If it doesn’t have the capacity to do promo stuff then that’s different from it having the capacity but the airline not using it. I don’t know how much capacity an airline would have in re coding or requesting a coded ‘special’ to the functionality of third party software.

As to batching, one wonders why it’s done that way, again, if Siebel already ‘knows’ the entitlement of pax via the PNR.

The 'software' has the capability...let's just say QF are running Windows XP at the moment with no intention of upgrading.

 

[RichardMEL]

Fair point, but most hotels are owned and operated by third parties and just use the IHG etc brand. So a bit of a lag is understandable. Accor is an absolute shocker.

yes they are but my point was actually not about the actual properties or any lag in them reporting stays back to the IHG system - that definitely can take some time depending on property.. but with my example of IHG the obvious patch processing and delay in giving the bonus (as a separate entry) was the delay AFTER the original stay credit had posted - thus the processing was all within the IHG system, and not anything to do with the individual property.

Qantas, on the other hand is a premium carrier () and it’s system immediately knows if a flight has been taken on its own metal, as the ( usual) instant posting of regular points shows.

No excuses, except for under investment in its IT, which we all have suffered from.

Well, as discussed further in this thread the loyalty platform is separate to Amadeus and clearly the real time, or near real time, processing of flight crediting works fine (usually) but these promos are done as batches which is separate. I do of course get your point that in theory the platform should be able to figure out what promotions, bonuses etc apply at the time the flight credit comes in and that's a functionality issue (or it may even simply be one of load on a real time system to do that process in real time whereas a big batch run can potentially be one in a backend system. I guess it depends on the architecture.

 

[RooFlyer]

Without obsessing about this I wonder why it's done in batches (choice vs functionality) and why the timing between batches tends to change ( at least subsequent to the timing of the first batch).

No, I don't really care, just pricking my Qantas voodoo doll.

 

[OATEK]

Without obsessing about this I wonder why it's done in batches (choice vs functionality) and why the timing between batches tends to change ( at least subsequent to the timing of the first batch).

No, I don't really care, just pricking my Qantas voodoo doll.

You could ask the same question about ticketing? Why do some have to wait weeks for re-issue? Something to do with batch processing?

 

[exLXCXFF]

I flew on the first day of the flying window and again a few days or so later and haven’t yet got the DSC. The first batch always takes a while. Once the first batch is processed, subsequent trips should be much faster.

I am not sure whether the DSC promo’s T&C’s were updated or whether it was always there. It now says that the DSCs should arrive “from 8 weeks after travel”. Whatever “from” means in that context

 

[PineappleSkip]

I have a screenshot of my 25 March registration confirmation which claims “credited to your … account eight weeks after travel^”. No “from”. Not sure what ^ was.